Business communications solutions provider Interactive Intelligence announced this week that it has partnered with Fintech Zimbabwe to further establish its presence in Africa.
Interactive Intellegence will begin to train Fintech staff in business to consumer communications, and it will exchange technology with Fintech to help the African company grow its national operations. According to analysis of the merger at all Africa, Christopher Bell, the Interactive Intelligence channel manager for Africa, said his company chose to work with Fintech because of its contact centers in the region.
"Zimbabwe is a desirable destination for the company because of its strong contact centre sector," Bell said.
"The partnership will see Interactive Intelligence training staff from Fintech and that will be anchored on providing quality communications between the business and the customer," he continued.
As Bell points out, the companies have shared interests. He notes that Interactive Intelligence provides unified communications and business process automation software, in addition to other contact center services, to a range of businesses across the globe. Although it works more regionally in several countries in Africa, Fintech targets the banking, financial, and consultancy sectors with many of the same types of solutions Interactive Intelligence provides.
Interactive Intelligence appears to be the leader in this partnership. It has global experience it can share with Fintech managers and call center representatives alike. Not only will Fintech be learning how to better conduct interactions between its business and its customers, it will also benefit from the advanced technology Interactive Intelligence can provide.
This is not Interactive Intelligence's first time establishing a presence in the African region. TMC reported in 2011 that it had opened contact center offices in Johannesburg, South Africa and again in 2012 about the company's desire to expand Internet access in the area to create greater worldwide connectivity. It was suggested the global solutions provider wished to reach further north into the continent, and with this recent parnership in Zimbabwe it has certainly done so.