Contact Center Solutions Featured Article

Verint Systems Recognized by Frost & Sullivan

July 08, 2014

Verint (News - Alert) Systems Inc., a company that provides Actionable Intelligence solutions, was recently recognized with the "2014 Asia Pacific Best Practices Award" in the Contact Center Applications Vendor of the Year category by Frost & Sullivan (News - Alert). This is the second year in a row that Verint has been recognized by Frost & Sullivan.

"Verint's focus on technology-driven innovation and customer engagement optimization further strengthens its position in the Asia Pacific market, " comments Krishna Baidya, Research Manager, ICT Practice, Frost & Sullivan, Asia Pacific. "Verint's Actionable Intelligence(R) solutions are designed to deliver compelling value and have been steadily gaining popularity among the region's diverse customers. Its offerings in the contact center applications market bode well with its expansion strategy and delivery capability."

Verint claims that its Actionable Intelligence solutions help organizations address important challenges, such as customer engagement optimization, security intelligence, fraud, risk, and compliance. Today, more than 10,000 organizations in over 180 countries, including over 80 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place.

"We're pleased to receive the Vendor of the Year award for the second consecutive year from Frost & Sullivan," adds Ady Meretz, President, Verint, Asia Pacific. "The honor recognizes our investment and growth in the Asia Pacific region, demonstrating the continued adoption of our Actionable Intelligence solutions and customer engagement optimization strategy, as customers leverage investments to provide a superior customer experience."

In related news, Verint Systems recently received a platinum-level honor in "The Govies" Government Security Awards in the investigative video systems category for Verint SMC™ (Situation Management Center). Verint SMC is an open standards, open architecture solution that integrates a multitude of sensors to increase situation management and security efficiency.  The award, presented by leading industry publication Security Products, recognizes outstanding solutions that address security challenges in the government market.


Edited by Adam Brandt

Article comments powered by Disqus

Related Contact Center Solutions Articles

Interactive Intelligence Named a Top 10 Place to Work for in Indianapolis

It seems like the end of the year needs to get here faster. The reason is Contact Center Solutions Community sponsor Interactive Intelligence may run out of space at its headquarters in Indianapolis, IN because of the recognition the company has received in just the past few weeks. [ Read More ]
12/16/2014

Frontier Communications Adding to Bi-Lingual Customer Service

As has been noted in several postings in TMCnet's contact center solutions community, being able to offer multi-lingual, but importantly in the U.S. bi-lingual customer care with Spanish as the second language, has become critical in almost every vertical market. Indicative of this is the announcement from TMC's home state, dominant service provider Frontier Communications has announced it will add 25 employees to its Connecticut contact center. The reason for the expansion is to provide support… [ Read More ]
12/15/2014

Rush Enterprises Grow Dealership and Contact Center Network

One of the reasons the contact center solutions business has been and will continue to be robust is rather obvious, i.e., as companies grow they need to grow their ability to provide great customer experiences both physically and virtually. An example of this comes from Texas-based Rush Truck Centers (RTC), the dealership arm of $3.4 billion conglomerate Rush Enterprises. It has announced that not only is it expanding its footprint in Florida and Texas, but at the same time it will be adding to … [ Read More ]
12/15/2014

Contact Center Solutions Week in Review: Interactive Intelligence, Google and Avaya

Contact Center Solutions Community news and ingights including the growing importance of WebRTC. [ Read More ]
12/13/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!