Contact Center Solutions Featured Article

Verint Systems Recognized by Frost & Sullivan

July 08, 2014

Verint (News - Alert) Systems Inc., a company that provides Actionable Intelligence solutions, was recently recognized with the "2014 Asia Pacific Best Practices Award" in the Contact Center Applications Vendor of the Year category by Frost & Sullivan (News - Alert). This is the second year in a row that Verint has been recognized by Frost & Sullivan.

"Verint's focus on technology-driven innovation and customer engagement optimization further strengthens its position in the Asia Pacific market, " comments Krishna Baidya, Research Manager, ICT Practice, Frost & Sullivan, Asia Pacific. "Verint's Actionable Intelligence(R) solutions are designed to deliver compelling value and have been steadily gaining popularity among the region's diverse customers. Its offerings in the contact center applications market bode well with its expansion strategy and delivery capability."

Verint claims that its Actionable Intelligence solutions help organizations address important challenges, such as customer engagement optimization, security intelligence, fraud, risk, and compliance. Today, more than 10,000 organizations in over 180 countries, including over 80 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place.

"We're pleased to receive the Vendor of the Year award for the second consecutive year from Frost & Sullivan," adds Ady Meretz, President, Verint, Asia Pacific. "The honor recognizes our investment and growth in the Asia Pacific region, demonstrating the continued adoption of our Actionable Intelligence solutions and customer engagement optimization strategy, as customers leverage investments to provide a superior customer experience."

In related news, Verint Systems recently received a platinum-level honor in "The Govies" Government Security Awards in the investigative video systems category for Verint SMC™ (Situation Management Center). Verint SMC is an open standards, open architecture solution that integrates a multitude of sensors to increase situation management and security efficiency.  The award, presented by leading industry publication Security Products, recognizes outstanding solutions that address security challenges in the government market.


Edited by Adam Brandt

Article comments powered by Disqus

Related Contact Center Solutions Articles

Earthlink Unveils Hosted Contact Center Solution

With more and more call centers moving to the United States, finding ways for those call centers to stay ahead of the competition has become more important than ever. Call centers are also working twice as hard to find ways to make employees that much more productive so they can serve the company and its customers. Earthlink believes it has one such solution with the arrival of its new Hosted Contact Center. [ Read More ]
11/25/2014

Accenture Releases Survey on Digital Police Solutions

Accenture has released a new survey on digital police solutions and how police can better serve their citizens using technology. [ Read More ]
11/24/2014

Contact Center Solutions Week in Review: Interactive Intelligence, Aspect Software and Nice Systems

What an unusual week in the Contact Center Solutions Community. I never thought I would use the word "war" in an article for the community, but interestingly in different context I ended up using it not once but twice. [ Read More ]
11/22/2014

Aspect Software Declares War in Workforce Optimization Market

We may be closing in on the holiday season and a time of "good cheer," but reality is that competition in business is a 24/7/365 affair. And, depending on whether you are a competitor or possible customer, it looks like this holiday season thanks to a new initiative by customer experience solutions provider Aspect Software you are either looking at a possible lump of coal in you X-mas stocking or a valuable present. The reason is Aspect has dropped the gloves in the hotly contested Workforce Opt… [ Read More ]
11/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!