Contact Center Solutions Featured Article

Verint Systems Recognized by Frost & Sullivan

July 08, 2014

Verint (News - Alert) Systems Inc., a company that provides Actionable Intelligence solutions, was recently recognized with the "2014 Asia Pacific Best Practices Award" in the Contact Center Applications Vendor of the Year category by Frost & Sullivan (News - Alert). This is the second year in a row that Verint has been recognized by Frost & Sullivan.

"Verint's focus on technology-driven innovation and customer engagement optimization further strengthens its position in the Asia Pacific market, " comments Krishna Baidya, Research Manager, ICT Practice, Frost & Sullivan, Asia Pacific. "Verint's Actionable Intelligence(R) solutions are designed to deliver compelling value and have been steadily gaining popularity among the region's diverse customers. Its offerings in the contact center applications market bode well with its expansion strategy and delivery capability."

Verint claims that its Actionable Intelligence solutions help organizations address important challenges, such as customer engagement optimization, security intelligence, fraud, risk, and compliance. Today, more than 10,000 organizations in over 180 countries, including over 80 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place.

"We're pleased to receive the Vendor of the Year award for the second consecutive year from Frost & Sullivan," adds Ady Meretz, President, Verint, Asia Pacific. "The honor recognizes our investment and growth in the Asia Pacific region, demonstrating the continued adoption of our Actionable Intelligence solutions and customer engagement optimization strategy, as customers leverage investments to provide a superior customer experience."

In related news, Verint Systems recently received a platinum-level honor in "The Govies" Government Security Awards in the investigative video systems category for Verint SMC™ (Situation Management Center). Verint SMC is an open standards, open architecture solution that integrates a multitude of sensors to increase situation management and security efficiency.  The award, presented by leading industry publication Security Products, recognizes outstanding solutions that address security challenges in the government market.


Edited by Adam Brandt

Article comments powered by Disqus

Related Contact Center Solutions Articles

Measuring What Matters in the Contact Center

Measuring the right things in the best way is the path to improving agent performance and customer satisfaction. [ Read More ]
09/02/2014

Contact Center Solutions Week in Review

The word "spanning" comes to mind in looking at the news and insights this past week in the Contact Center Solutions Community. Not only were there items that speak to the global impact of contact center solutions, but we spanned a broad range of important topics including omnichannel and metrics. [ Read More ]
08/30/2014

Rise in Cloud Contact Center Traffic Volume in 2014

Voxbone says it saw a 14 percent increase in call volume (in minutes) over the last six months which it points out has been validated recently by IDC Research who is predicting that spending for on-demand cloud contact centers in the U.S. alone will increase from $733.3 million in 2013 to $1.6 billion in 2018. [ Read More ]
08/29/2014

Scripts and Metrics Only Take Call Centers So Far

Performance metrics are not the end-all be-all of call center performance. Companies desperately struggle to make their call centers operate more efficiently, at lower costs, with more calls completed per hour, and with fewer return complaints. However, when reaching for those goals, some businesses fail to make their centers better overall, as if the sum of those individual parts was something more. [ Read More ]
08/28/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!