Contact Center Solutions Featured Article

Verint Systems Recognized by Frost & Sullivan

July 08, 2014

Verint (News - Alert) Systems Inc., a company that provides Actionable Intelligence solutions, was recently recognized with the "2014 Asia Pacific Best Practices Award" in the Contact Center Applications Vendor of the Year category by Frost & Sullivan (News - Alert). This is the second year in a row that Verint has been recognized by Frost & Sullivan.

"Verint's focus on technology-driven innovation and customer engagement optimization further strengthens its position in the Asia Pacific market, " comments Krishna Baidya, Research Manager, ICT Practice, Frost & Sullivan, Asia Pacific. "Verint's Actionable Intelligence(R) solutions are designed to deliver compelling value and have been steadily gaining popularity among the region's diverse customers. Its offerings in the contact center applications market bode well with its expansion strategy and delivery capability."

Verint claims that its Actionable Intelligence solutions help organizations address important challenges, such as customer engagement optimization, security intelligence, fraud, risk, and compliance. Today, more than 10,000 organizations in over 180 countries, including over 80 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place.

"We're pleased to receive the Vendor of the Year award for the second consecutive year from Frost & Sullivan," adds Ady Meretz, President, Verint, Asia Pacific. "The honor recognizes our investment and growth in the Asia Pacific region, demonstrating the continued adoption of our Actionable Intelligence solutions and customer engagement optimization strategy, as customers leverage investments to provide a superior customer experience."

In related news, Verint Systems recently received a platinum-level honor in "The Govies" Government Security Awards in the investigative video systems category for Verint SMC™ (Situation Management Center). Verint SMC is an open standards, open architecture solution that integrates a multitude of sensors to increase situation management and security efficiency.  The award, presented by leading industry publication Security Products, recognizes outstanding solutions that address security challenges in the government market.


Edited by Adam Brandt

Article comments powered by Disqus

Related Contact Center Solutions Articles

Cairn Housing Association Deploys Netcall's Customer Engagement Suite

Cairn Housing Association has chosen Netcall's customer engagement suite to improve the way it interacts with customers. The not-for-profit Scottish organisation has intentions to enhance its service delivery by using social media analysis and engagement capabilities, for the first time ever. [ Read More ]
07/25/2014

Inflow Communications Partners with Brocade Communications and Aerohive Networks

Inflow Communications has been a provider of both strategic consultative services and the installation of ShoreTel business VoIP phone systems and HD video conferencing, with unified communications integration, since 1997. The company's unique combination of consultation and post-installation service has set the company apart from competitors in the business VoIP system and video conferencing market. [ Read More ]
07/25/2014

AT&T to Layoff 188 Workers in Illinois, Offering Transfers to Nearby Locations

A recent news report from The State-Journal Register in Springfield, Ill., says the AT&T call center in Springfield will soon close, transferring its work and workers to other Illinois locations. [ Read More ]
07/25/2014

Lowe's Opens New Customer Support Center

Lowe's, a home improvement company serving approximately 15 million customers in the United States, in collaboration with the State of Indiana and the City of Indianapolis is ready to open a Customer Support Center in Indianapolis. This new Customer Support Center will create up to 1,000 new jobs by 2016. [ Read More ]
07/24/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!