Contact Center Solutions Featured Article

Transcosmos Recognized by Frost & Sullivan

July 07, 2014

transcosmos inc., a company that provides IT outsourcing services, recently received “Japan Contact Center Outsourcing Service Provider of the Year” from Frost & Sullivan (News - Alert) for their achievement in ICT category.

"transcosmos focuses on offering effective customer contact solutions enhancing brand loyalty and improving profitability for its clients,” said industry manager Krishna Baidya from Frost & Sullivan has given the following congratulatory. “In the challenging Japanese market, where customers are increasingly demanding and language, culture plays huge role in service, transcosmos successfully stayed ahead of the competition by helping clients deliver superior customer experience across a variety of channels while keeping costs in check."

transcosmos provides overall IT outsourcing services such as Call Center Services, Business Process Outsourcing Services, and Digital Marketing Services either as standalone solution or as combined services to its corporate clients. This also optimizes their marketing efficiencies, expand sales and gain new customers in E-Commerce business, improves operational efficiency and reduce clients operational cost for back office and information system operations.

"An early mover among Japanese outsourcers to establish a presence beyond their home market, the recipient has made great stride in recent years towards realizing its ambition to be the “Global IT Partner” of its clients. Its delivery locations in the U.S. as well as in China, South Korea, Thailand, Indonesia, and throughout Europe; provide its client with high quality outsourcing services on a global scale. In recognition of transcosmos’ commitment to offer innovative yet cost-effective customer contact solution to clients makes it worthy recipient of the award title," added Baidya.

In related news,  transcosmos was recently ranked first place (based on its 2013 annual sales) in the Asia/Pacific and Japan region based on the total software revenue for 2013 by Gartner (News - Alert), "Market Share Analysis: Business Process Outsourcing, Worldwide, 2013 -- Cathy Tornbohm, Dean Blackmore, 25 April 2014," issued by US' major IT advisory company, Gartner, Inc. This marks our third consecutive time achieving first place.



Article comments powered by Disqus

Related Contact Center Solutions Articles

Plantronics' DA80 Makes Customer Service Centers Smarter

The moniker smart is now attached to phones, TVs, homes and even cars. As the size of computer processors get even smaller, more products will be embedded with the technology to make them smarter to deliver improved efficiency and productivity for many different industries. For contact centers, the goal is to always improve customer service, and then new Plantronics next-generation USB audio processor not only increases the effectiveness of service center operations, but it makes customer intera… [ Read More ]
02/25/2015

Contact Solutions Launches Adaptive IVR that Learns from Caller Behavior

We are all familiar with Interactive Voice Response (IVR) systems as the first thing we typically encounter when calling a contact center. The fact of the matter is that today's IVR capabilities can do a lot more than just give us options for directing calls to the appropriate resources. They are in fact valuable tools for contact center administrators in terms of improving the customer experience. In fact, as illustrated by the recent announcement by Reston, VA-based cloud-based customer care s… [ Read More ]
02/25/2015

Interactive Intelligence Highlights Five Customer Interaction Trends to Watch in 2015

A few weeks ago collaboration, communications and customer engagement solutions provider Interactive Intelligence hosted a jam-packed webinar called What's New for Contact Centers in 2015 and Why it Matters. If you missed this event, you can still watch and listen to the archived version, and it is highly recommended to say the least. [ Read More ]
02/19/2015

Teleperformance Wins Frost & Sullivan Award for Product Leadership in Chile

Work with BBVA cited as Teleperformance Wins Frost & Sullivan Product Leadership in Chile award. [ Read More ]
02/18/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!