Contact Center Solutions Featured Article

Transcosmos Recognized by Frost & Sullivan

July 07, 2014

transcosmos inc., a company that provides IT outsourcing services, recently received “Japan Contact Center Outsourcing Service Provider of the Year” from Frost & Sullivan (News - Alert) for their achievement in ICT category.

"transcosmos focuses on offering effective customer contact solutions enhancing brand loyalty and improving profitability for its clients,” said industry manager Krishna Baidya from Frost & Sullivan has given the following congratulatory. “In the challenging Japanese market, where customers are increasingly demanding and language, culture plays huge role in service, transcosmos successfully stayed ahead of the competition by helping clients deliver superior customer experience across a variety of channels while keeping costs in check."

transcosmos provides overall IT outsourcing services such as Call Center Services, Business Process Outsourcing Services, and Digital Marketing Services either as standalone solution or as combined services to its corporate clients. This also optimizes their marketing efficiencies, expand sales and gain new customers in E-Commerce business, improves operational efficiency and reduce clients operational cost for back office and information system operations.

"An early mover among Japanese outsourcers to establish a presence beyond their home market, the recipient has made great stride in recent years towards realizing its ambition to be the “Global IT Partner” of its clients. Its delivery locations in the U.S. as well as in China, South Korea, Thailand, Indonesia, and throughout Europe; provide its client with high quality outsourcing services on a global scale. In recognition of transcosmos’ commitment to offer innovative yet cost-effective customer contact solution to clients makes it worthy recipient of the award title," added Baidya.

In related news,  transcosmos was recently ranked first place (based on its 2013 annual sales) in the Asia/Pacific and Japan region based on the total software revenue for 2013 by Gartner (News - Alert), "Market Share Analysis: Business Process Outsourcing, Worldwide, 2013 -- Cathy Tornbohm, Dean Blackmore, 25 April 2014," issued by US' major IT advisory company, Gartner, Inc. This marks our third consecutive time achieving first place.



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