Contact Center Solutions Featured Article

Transcosmos Recognized by Frost & Sullivan

July 07, 2014

transcosmos inc., a company that provides IT outsourcing services, recently received “Japan Contact Center Outsourcing Service Provider of the Year” from Frost & Sullivan (News - Alert) for their achievement in ICT category.

"transcosmos focuses on offering effective customer contact solutions enhancing brand loyalty and improving profitability for its clients,” said industry manager Krishna Baidya from Frost & Sullivan has given the following congratulatory. “In the challenging Japanese market, where customers are increasingly demanding and language, culture plays huge role in service, transcosmos successfully stayed ahead of the competition by helping clients deliver superior customer experience across a variety of channels while keeping costs in check."

transcosmos provides overall IT outsourcing services such as Call Center Services, Business Process Outsourcing Services, and Digital Marketing Services either as standalone solution or as combined services to its corporate clients. This also optimizes their marketing efficiencies, expand sales and gain new customers in E-Commerce business, improves operational efficiency and reduce clients operational cost for back office and information system operations.

"An early mover among Japanese outsourcers to establish a presence beyond their home market, the recipient has made great stride in recent years towards realizing its ambition to be the “Global IT Partner” of its clients. Its delivery locations in the U.S. as well as in China, South Korea, Thailand, Indonesia, and throughout Europe; provide its client with high quality outsourcing services on a global scale. In recognition of transcosmos’ commitment to offer innovative yet cost-effective customer contact solution to clients makes it worthy recipient of the award title," added Baidya.

In related news,  transcosmos was recently ranked first place (based on its 2013 annual sales) in the Asia/Pacific and Japan region based on the total software revenue for 2013 by Gartner (News - Alert), "Market Share Analysis: Business Process Outsourcing, Worldwide, 2013 -- Cathy Tornbohm, Dean Blackmore, 25 April 2014," issued by US' major IT advisory company, Gartner, Inc. This marks our third consecutive time achieving first place.



Article comments powered by Disqus

Related Contact Center Solutions Articles

Cost Savings or Customer Experience? It Doesn't Have to be a Choice

It's a simple fact - customers expect quality. They expect things to work. They expect not to have problems. That said, most accept they may encounter issues from time to time but, when they do, they expect quick and easy resolution. In other words, they expect your customer service to work. "Work," though, may mean very different things in terms of having appropriate resolution mechanisms in place, depending largely on the personal preferences of the customer. [ Read More ]
10/20/2014

Sitel Looking to Add 200 Jobs to Florida Call Center

As one report after another shows that call centers are returning to the United States in droves, communities all over the country are reaping the benefits. One such community is Lake City, Florida; where Sitel has just announced its plans to add as many as 200 positions to its call center. Sitel is one company that has made a rather productive go of it when it comes to the call center business. The firm has been so successful as a matter of fact that it actually has received business from other… [ Read More ]
10/20/2014

TicketNetwork Creates Jobs

TicketNetwork, a ticketing software provider, recently announced that it successfully hosted an open house job fair at its South Windsor headquarters. As per officials from the company, more than 45 applicants participated and 20 percent of them got the offers. Most of the professionals were hired for regular and seasonal inbound sales representative positions in its call center. [ Read More ]
10/20/2014

Contact Center Solutions Week in Review: Dell, Opower, TeleTech Address Customer Experience

The week in contact center solutions saw the introduction by Opower of a new solution to the marketplace, the partnership of Dell and Medallia, the announcement of a new TeleTech call center in the lone star state, and the awarding of accolades to Ambs Call Center. [ Read More ]
10/18/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!