Contact Center Solutions Featured Article

Transcosmos Recognized by Frost & Sullivan

July 07, 2014

transcosmos inc., a company that provides IT outsourcing services, recently received “Japan Contact Center Outsourcing Service Provider of the Year” from Frost & Sullivan (News - Alert) for their achievement in ICT category.

"transcosmos focuses on offering effective customer contact solutions enhancing brand loyalty and improving profitability for its clients,” said industry manager Krishna Baidya from Frost & Sullivan has given the following congratulatory. “In the challenging Japanese market, where customers are increasingly demanding and language, culture plays huge role in service, transcosmos successfully stayed ahead of the competition by helping clients deliver superior customer experience across a variety of channels while keeping costs in check."

transcosmos provides overall IT outsourcing services such as Call Center Services, Business Process Outsourcing Services, and Digital Marketing Services either as standalone solution or as combined services to its corporate clients. This also optimizes their marketing efficiencies, expand sales and gain new customers in E-Commerce business, improves operational efficiency and reduce clients operational cost for back office and information system operations.

"An early mover among Japanese outsourcers to establish a presence beyond their home market, the recipient has made great stride in recent years towards realizing its ambition to be the “Global IT Partner” of its clients. Its delivery locations in the U.S. as well as in China, South Korea, Thailand, Indonesia, and throughout Europe; provide its client with high quality outsourcing services on a global scale. In recognition of transcosmos’ commitment to offer innovative yet cost-effective customer contact solution to clients makes it worthy recipient of the award title," added Baidya.

In related news,  transcosmos was recently ranked first place (based on its 2013 annual sales) in the Asia/Pacific and Japan region based on the total software revenue for 2013 by Gartner (News - Alert), "Market Share Analysis: Business Process Outsourcing, Worldwide, 2013 -- Cathy Tornbohm, Dean Blackmore, 25 April 2014," issued by US' major IT advisory company, Gartner, Inc. This marks our third consecutive time achieving first place.



Article comments powered by Disqus

Related Contact Center Solutions Articles

Earthlink Unveils Hosted Contact Center Solution

With more and more call centers moving to the United States, finding ways for those call centers to stay ahead of the competition has become more important than ever. Call centers are also working twice as hard to find ways to make employees that much more productive so they can serve the company and its customers. Earthlink believes it has one such solution with the arrival of its new Hosted Contact Center. [ Read More ]
11/25/2014

Accenture Releases Survey on Digital Police Solutions

Accenture has released a new survey on digital police solutions and how police can better serve their citizens using technology. [ Read More ]
11/24/2014

Contact Center Solutions Week in Review: Interactive Intelligence, Aspect Software and Nice Systems

What an unusual week in the Contact Center Solutions Community. I never thought I would use the word "war" in an article for the community, but interestingly in different context I ended up using it not once but twice. [ Read More ]
11/22/2014

Aspect Software Declares War in Workforce Optimization Market

We may be closing in on the holiday season and a time of "good cheer," but reality is that competition in business is a 24/7/365 affair. And, depending on whether you are a competitor or possible customer, it looks like this holiday season thanks to a new initiative by customer experience solutions provider Aspect Software you are either looking at a possible lump of coal in you X-mas stocking or a valuable present. The reason is Aspect has dropped the gloves in the hotly contested Workforce Opt… [ Read More ]
11/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!