Contact Center Solutions Featured Article

Comings & Goings: Vox Welcomes Chanley Geveshausen as New Director of Contact Center Solutions

July 02, 2014

The contact center solution provider VOX Network Solutions (News - Alert) recently welcomed a new member, Chanley Geveshausen, to its family. A contact center industry veteran, Geveshausen assumed office on July 1.  He has been appointed the director of contact center solutions.

In the  span of his 20 years career, Geveshausen occupied a number of contact center executive level positions. During his three years with Windstream’s (News - Alert) Integrated Solutions Group, he led the contact center and professional services practice nationwide. Before Windstream, Geveshausen served as director of contact center solutions at Cerium Networks. Earlier Geveshausen held executive level roles with Avaya (News - Alert), Lucent Technologies, and AT&T.

VOX Network Solutions provides converged voice and data solutions and services to corporate enterprises across a wide range of industries. The company helps its clients to plan and implement information technologies to improve their business operation. Geveshausen’s experience in designing contact centers is going to be an asset for the company that specializes in delivering complete communication solutions for IP telephony, unified communications, contact centers, data networking, security, wireless and mobility. Geveshause is expected to play a crucial role in leading the company’s unique VOX Process Optimization Program.  President and CEO of VOX Network Scott Landis predicts that Chanley will prove a great resource in taking its vPOP program to the next level, as the company continues to grow and expand this unique program.

vPOP program works by first identifying and addressing critical areas of financial gains and efficiencies. On the basis of the findings, a business roadmap is chalked out. The roadmap recommends process optimization for the select areas and prioritization of information technology investments. These in turn help increase productivity without adversely impacting the bottom line. 

All VOX customers that participated in this program have reported experienced greater customer satisfaction, optimized workflows, incremental financial gains and a defined technology ROI roadmap. A variety of businesses in diverse sectors can gain from the value of vPOP, the company reps said.




Edited by Maurice Nagle

Article comments powered by Disqus

Related Contact Center Solutions Articles

Logitech's USB headset H570e to Enhance the UC Experience

With workplaces constantly changing, there has been an accelerated demand for software and headsets; while the transition to a softphone is almost automatic, the search for a good affordable headset that's tuned to unified communications platforms isn't easy. However, Logitech has a new comfortable one lined up that might just suit their needs-the USB headset H570e. [ Read More ]
07/28/2014

Talk2Rep Partners with Lighthouse Works

Talk2Rep, Inc., a national business process outsourcing (BPO) provider based in Florida, has entered into a strategic partnership with Lighthouse Works. This partnership offers improved job opportunities for people who have poor visions. [ Read More ]
07/28/2014

Contact Center Solutions Week in Review

The Contact Center Solutions Community this past week once again delivered an eclectic mix of industry recognition, news about job opportunities/or lost ones, industry growth, new capabilities and some trend spotting. [ Read More ]
07/26/2014

Cairn Housing Association Deploys Netcall's Customer Engagement Suite

Cairn Housing Association has chosen Netcall's customer engagement suite to improve the way it interacts with customers. The not-for-profit Scottish organisation has intentions to enhance its service delivery by using social media analysis and engagement capabilities, for the first time ever. [ Read More ]
07/25/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!