The contact center solution provider VOX Network Solutions recently welcomed a new member, Chanley Geveshausen, to its family. A contact center industry veteran, Geveshausen assumed office on July 1. He has been appointed the director of contact center solutions.
In the span of his 20 years career, Geveshausen occupied a number of contact center executive level positions. During his three years with Windstream’s Integrated Solutions Group, he led the contact center and professional services practice nationwide. Before Windstream, Geveshausen served as director of contact center solutions at Cerium Networks. Earlier Geveshausen held executive level roles with Avaya, Lucent Technologies, and AT&T.
VOX Network Solutions provides converged voice and data solutions and services to corporate enterprises across a wide range of industries. The company helps its clients to plan and implement information technologies to improve their business operation. Geveshausen’s experience in designing contact centers is going to be an asset for the company that specializes in delivering complete communication solutions for IP telephony, unified communications, contact centers, data networking, security, wireless and mobility. Geveshause is expected to play a crucial role in leading the company’s unique VOX Process Optimization Program. President and CEO of VOX Network Scott Landis predicts that Chanley will prove a great resource in taking its vPOP program to the next level, as the company continues to grow and expand this unique program.
vPOP program works by first identifying and addressing critical areas of financial gains and efficiencies. On the basis of the findings, a business roadmap is chalked out. The roadmap recommends process optimization for the select areas and prioritization of information technology investments. These in turn help increase productivity without adversely impacting the bottom line.
All VOX customers that participated in this program have reported experienced greater customer satisfaction, optimized workflows, incremental financial gains and a defined technology ROI roadmap. A variety of businesses in diverse sectors can gain from the value of vPOP, the company reps said.