Contact Center Solutions Featured Article

Comings & Goings: Vox Welcomes Chanley Geveshausen as New Director of Contact Center Solutions

July 02, 2014

The contact center solution provider VOX Network Solutions (News - Alert) recently welcomed a new member, Chanley Geveshausen, to its family. A contact center industry veteran, Geveshausen assumed office on July 1.  He has been appointed the director of contact center solutions.

In the  span of his 20 years career, Geveshausen occupied a number of contact center executive level positions. During his three years with Windstream’s (News - Alert) Integrated Solutions Group, he led the contact center and professional services practice nationwide. Before Windstream, Geveshausen served as director of contact center solutions at Cerium Networks. Earlier Geveshausen held executive level roles with Avaya (News - Alert), Lucent Technologies, and AT&T.

VOX Network Solutions provides converged voice and data solutions and services to corporate enterprises across a wide range of industries. The company helps its clients to plan and implement information technologies to improve their business operation. Geveshausen’s experience in designing contact centers is going to be an asset for the company that specializes in delivering complete communication solutions for IP telephony, unified communications, contact centers, data networking, security, wireless and mobility. Geveshause is expected to play a crucial role in leading the company’s unique VOX Process Optimization Program.  President and CEO of VOX Network Scott Landis predicts that Chanley will prove a great resource in taking its vPOP program to the next level, as the company continues to grow and expand this unique program.

vPOP program works by first identifying and addressing critical areas of financial gains and efficiencies. On the basis of the findings, a business roadmap is chalked out. The roadmap recommends process optimization for the select areas and prioritization of information technology investments. These in turn help increase productivity without adversely impacting the bottom line. 

All VOX customers that participated in this program have reported experienced greater customer satisfaction, optimized workflows, incremental financial gains and a defined technology ROI roadmap. A variety of businesses in diverse sectors can gain from the value of vPOP, the company reps said.




Edited by Maurice Nagle

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review

The word "spanning" comes to mind in looking at the news and insights this past week in the Contact Center Solutions Community. Not only were there items that speak to the global impact of contact center solutions, but we spanned a broad range of important topics including omnichannel and metrics. [ Read More ]
08/30/2014

Rise in Cloud Contact Center Traffic Volume in 2014

Voxbone says it saw a 14 percent increase in call volume (in minutes) over the last six months which it points out has been validated recently by IDC Research who is predicting that spending for on-demand cloud contact centers in the U.S. alone will increase from $733.3 million in 2013 to $1.6 billion in 2018. [ Read More ]
08/29/2014

Scripts and Metrics Only Take Call Centers So Far

Performance metrics are not the end-all be-all of call center performance. Companies desperately struggle to make their call centers operate more efficiently, at lower costs, with more calls completed per hour, and with fewer return complaints. However, when reaching for those goals, some businesses fail to make their centers better overall, as if the sum of those individual parts was something more. [ Read More ]
08/28/2014

CSG Announces New Agreement with Leading Latin American Mobile Operator

A top Latin American Mobile Operator recently signed a new agreement with CSG International to support its next-generation data and analytics capabilities. [ Read More ]
08/28/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!