Contact Center Solutions Featured Article

Comings & Goings: Vox Welcomes Chanley Geveshausen as New Director of Contact Center Solutions

July 02, 2014

The contact center solution provider VOX Network Solutions (News - Alert) recently welcomed a new member, Chanley Geveshausen, to its family. A contact center industry veteran, Geveshausen assumed office on July 1.  He has been appointed the director of contact center solutions.

In the  span of his 20 years career, Geveshausen occupied a number of contact center executive level positions. During his three years with Windstream’s (News - Alert) Integrated Solutions Group, he led the contact center and professional services practice nationwide. Before Windstream, Geveshausen served as director of contact center solutions at Cerium Networks. Earlier Geveshausen held executive level roles with Avaya (News - Alert), Lucent Technologies, and AT&T.

VOX Network Solutions provides converged voice and data solutions and services to corporate enterprises across a wide range of industries. The company helps its clients to plan and implement information technologies to improve their business operation. Geveshausen’s experience in designing contact centers is going to be an asset for the company that specializes in delivering complete communication solutions for IP telephony, unified communications, contact centers, data networking, security, wireless and mobility. Geveshause is expected to play a crucial role in leading the company’s unique VOX Process Optimization Program.  President and CEO of VOX Network Scott Landis predicts that Chanley will prove a great resource in taking its vPOP program to the next level, as the company continues to grow and expand this unique program.

vPOP program works by first identifying and addressing critical areas of financial gains and efficiencies. On the basis of the findings, a business roadmap is chalked out. The roadmap recommends process optimization for the select areas and prioritization of information technology investments. These in turn help increase productivity without adversely impacting the bottom line. 

All VOX customers that participated in this program have reported experienced greater customer satisfaction, optimized workflows, incremental financial gains and a defined technology ROI roadmap. A variety of businesses in diverse sectors can gain from the value of vPOP, the company reps said.




Edited by Maurice Nagle

Article comments powered by Disqus

Related Contact Center Solutions Articles

Golden Gate BPO Solutions Partners with NETCAST BPO Services

When it comes to business process outsourcing (BPO) while many parts of the world are gaining traction as places to locate facilities, India and the Philippines because of their large English-speaking talent pools remain the dominant BPO places to operate. This is particularly true for companies whose majority of customers require support in English. [ Read More ]
05/21/2015

AMC Technology Contact Canvas Integrates Contact Center Apps to Microsoft Dynamics CRM

In recognition of the value-added of CRM integration with contact center capabilities, enterprise and contact center application integration software specialists AMC Technology has announced it has telephony enabled Microsoft CRM 2013 and 2015 through its Contact Canvas platform. The AMC platform allows customers to integrate business apps and communications across the enterprise, from contact center agents to knowledge workers and mobile staff. [ Read More ]
05/21/2015

Lazy Dog Restaurants Partners with RRT On Takeout Management Solution

When it comes to the business world, customer satisfaction is the real currency that keeps a company going. This is true whether talking about a retail or restaurant or a call center. Lazy Dog Restaurant and Bar just announced it is taking the next step in increasing its customer service approach thanks to an agreement with Restaurant Revolution Technologies. The agreement will allow Lazy Dog to implement an innovative takeout order management solution that is going to be supported by the compan… [ Read More ]
05/12/2015

Boston Retail Partners' Survey Reveals 87 Percent Plan on Using Gamification

The latest survey from Boston Retailers Partners reveals retailers are implementing customer relationship management (CRM) solutions as a key enabler to influencing customers. And gamification has become an important tool as part of the CRM deployment. [ Read More ]
05/12/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!