Contact Center Solutions Featured Article

PSCU to Open New Michigan Contact Center

June 27, 2014

PSCU is a St. Petersburg, Fla.-based provider of payment processing, strategic consulting, mobile applications, analytics solutions, fraud management and contact center services to over 800 U.S. credit unions, including more than 30 that are based in Michigan. Its business is growing, particularly in Michigan, and as a result, the company on July 9 will be opening a new contact center facility in Allen Park, MI.   As the company notes, in addition to consolidating its Auburn Hills and Southgate, MI offices, the Allen Park center, “represents a key milestone in the company’s ongoing investment in new technology and service channels to help credit unions better meet the needs of their members.”


Established in 1977, PSCU (St. Petersburg, Fla.) is the nation's leading credit union service organization (CUSO) and serves more than 1,500 financial institutions nationwide. The company is owned by nearly 800 member credit unions representing 16 million credit, debit, prepaid, online bill payment, mobile and electronic banking accounts. Comprehensive 24/7/365 member support is delivered through four contact centers located throughout the United States that handle more than 18 million inquiries a year.

“PSCU is committed to being a leader in call center service and support,” said Mike Kelly, PSCU President & CEO. “It is one of the most valuable services we provide for our Member-Owners and represents a critical touch point for members. We’re seeing increased demand for robust, geographically-dispersed call center support, especially in the wake of recent data compromise events and the severe weather throughout the country this winter.”

The 45,000 square foot Allen Park facility can accommodate nearly 420 employees, including call center representatives and technical support staff. The grand opening ceremony as noted above is scheduled for July 9. The ceremony will run from 12:30 – 2:00 p.m. with a ribbon cutting at 1 p.m. The company expects to host members from two dozen of its Michigan-based credit unions for the event.

PSCU prides itself as developing and helping implement state-of-the-art technologies that enhance self-service capabilities for credit union members via mobile applications and their contact centers with the objective of empowering members to resolve requests with less time and effort. In regards to its newest office, PSCU says it is reflective of initiatives on the analytics front.  In addition to helping credit unions better know and serve members, these initiatives will also give PSCU’s contact center representatives more powerful tools to give the same kind of personalized service that its credit unions provide their members.




Edited by Maurice Nagle



Home