Contact Center Solutions Featured Article

Colorado Companies to Watch Recognizes Connect First

June 27, 2014

Connect First, a SaaS (News - Alert) telecommunications and cloud contact center software provider, was recently named a 2014 Colorado Company to Watch. Connect First was one of 49 Colorado companies to receive the award.

“Colorado Companies to Watch recognizes and celebrates the businesses that form the backbone of the state’s economy,” said David Tolson, chairman of the board for Colorado Companies to Watch and managing director of Platinum Sponsor CapitalValue Advisors. “The 50 winners selected each year epitomize the hallmarks of a growth-oriented, second-stage company.”

With this year’s class – CCTW’s sixth – the program has honored 300 companies with the spark to fuel the state’s economic fire. It’s a group with knock-your-socks-off economic numbers: In the years in which they won, the companies generated:

  • $2.4 billion in annual revenue
  • 43 percent growth
  • 10,536 full-time equivalent (FTE) employees
  • 2,735 net new jobs

“We’ve accomplished so much in the last year not only with our products, but also within the Boulder community,” said Geoff Mina, Connect First CEO. “We’re honored to be recognized for these accomplishments, and we hope to continue the technological, monetary, and cultural growth that’s been taking place at Connect First for years to come.”

Connect First claims that it offers a robust platform, designed and supported by a team of highly experienced engineers, designers, and business analysts, and backed with personalized in-house customer care. Solutions include Cloud Routing, Inbound ACD, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), Voice Broadcast, Disaster Recovery, Predictive Dialer, Real-Time Telemetry, CDR Reporting, Live Agent Chat and more. Through a consultative approach with each customer interaction, Connect First builds customized solutions to meet the needs of a discerning customer base.

Few weeks ago, Connect First’s solution received the prestigious 2014 PACE Technovation Award, at the PACE National Convention and Expo at the Westin Diplomat Hotel in Hollywood, Fla. The PACE Technovation recognizes innovation in products and services within the telecommunications industry.

Connect First Safe is a new account type for contact centers that gives contact centers the power to dial cell phone numbers, staying in compliance with the Telephone Consumer Protection Act regulations, which greatly affect outbound dialing; restricting the use of auto-dialers and requiring express written consent for outbound telemarketing. By removing the “capacity” for predictive/ preview dialing, Connect First Safe keeps outbound-dialing clients within the bounds of the law. Officials said that Connect First Safe uses new outbound server architecture that does not have access to predictive, preview, or power dialing.




Edited by Peter Bernstein

Article comments powered by Disqus

Related Contact Center Solutions Articles

What it Takes to Deliver a Superior Customer Experience

For enterprises large and small around the world for the past several years "Improving the Customer Experience" has become a C-level priority. Some might even say customer experience (CX) has become a preoccupation. The challenge for everyone who is a stakeholder in developing ways to improve CX is in divining the answer to a straightforward but devilish question, "What does it take to deliver a superior customer experience?" [ Read More ]
09/02/2014

Big Data: Changing the Recruitment Process

Big data is having an impact on every aspect of business today, and recruitment is no exception. Many HR managers are increasingly turning to big data to find the right people for the right position. This idea of using big data for recruitment is called people analytics, and has been adopted extensively by many companies, especially those in the call center industry. In fact, call centers have been one of the biggest beneficiaries of people analytics because of its high attrition rates and the d… [ Read More ]
09/02/2014

Mobile UC Benefits From 'Interactive Virtual Queuing' For Efficient Customer Care

A recent study commissioned by Nuance of 1,000 American consumers, confirmed the changing needs and concerns for customer service brought about by smartphones and online self-service applications for information and simple business transactions ("mobile apps"). Eighty-two percent of consumers only contact customer service when they can't resolve their needs online by themselves. [ Read More ]
09/02/2014

How to be the 'Squeaky Wheel' of Customer Service

Sometimes getting customer service can be tougher than anyone might expect. It's easy to think that, particularly these days, businesses will go to just about any lengths to get and keep customers, but when it comes to customer service, that's not always the case. However, there are ways that customers can, at least somewhat, force the issue, and get great customer service out of a company, even when it would seemingly rather not provide that service. Squeaky wheels, after all, get the grease, a… [ Read More ]
09/02/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!