Contact Center Solutions Featured Article

Verizon Props up the Healthcare Industry with Telemedicine

June 25, 2014

No one can deny it; doctor visits are time consuming, expensive, inconvenient and tiresome, more so if you have to visit them for simple health issues. Most of us rarely suffer from anything else except a cold, flu or a sore throat, which do require some sort of medical attention. Verizon (News - Alert), America’s largest carrier, is now giving individuals a way to connect virtually with clinicians using telemedicine.

 Verizon Virtual Visits provides an easy, convenient and cost-effective way for patients to be seen remotely by a physician. Patients who may not otherwise care to see a clinician (for different reasons) can now do so conveniently via video on their smartphone, tablet or computer.  With life-like interactions with clinicians, simple conditions can be discussed and treated.

What is rather attractive about Verizon Virtual Visits is that it is not very much different from visiting a retail clinic or a primary care doctor. Patients can connect online with a clinician through a secure app on their smartphone or tablet, or via a Web portal. Once they are connected, they are taken through a series of health –related questions and a video-chat discussion with the clinician follows. After evaluation of the patient, he/she sends an e-prescription to a pharmacy chosen by the patient.

Confidentiality and security is ensured during the online visit and subsequently as the data shared by the patient and clinician is encrypted and stored in Verizon's HIPAA-enabled Cloud 3. Clinicians are required to use two-factor authentication when they log in to establish contact with patients.

Hence, patients, payers, providers, self-insured employers – all of them can now benefit by using Verizon’s enterprise-class technology solution in a secure and reliable way.

With recent studies showing that as many as 62 million Americans have difficulty accessing primary and preventative care and with 27 days as the average time for a new patient to schedule an appointment, Verizon’s Virtual Visits will hopefully come as a great boon to patients in mild distress.

The benefits do appear to be considerable: patients can get medical attention anytime, anywhere, the burden on clinical staff is reduced, clinicians are less stressed, visits to emergency rooms for non-urgent care is reduced, time and money is saved, and most importantly quality of healthcare is improved.

At a time when the healthcare industry is challenged with government regulations and rising costs, Virtual Visits could breathe some fresh air into an otherwise complex system.




Edited by Maurice Nagle

Article comments powered by Disqus

Related Contact Center Solutions Articles

CorvisaCloud: Listen to your Customers, Address Needs

A CorvisaCloud second annual customer service survey reported an improvement in customer service since 2013; while that is indeed good news, the bad news is that even though businesses profess that 'the customer is king', they don't seem to be doing enough to really wow them. [ Read More ]
10/01/2014

Sound Telecom Points out the Benefits of Multilingual Answering Service

One of the consequences of globalization is the homogenization of the world, which is responsible for companies delivering the same service in locations as diverse as South Africa and New Zealand. Another is accessibility to talent, so companies in Silicon Valley can hire engineers and computer scientists from India and elsewhere. This has resulted in the influx of foreigners in the vast majority of metropolitan cities around the world giving rise to multilingual communities. [ Read More ]
09/29/2014

Contact Center Solutions Week in Review: Capgemini on Shopper Journeys and Role of Social Media

A good way to characterize this week in the Contact Center Solutions Community is that there was a lot of sage advice to be gleaned. We also saw a projection as to how significant the cloud would be on contact center transformations and the fact that even Apple had its contact center a bit over-whelmed thanks to demand for the new iPhone 6s. [ Read More ]
09/27/2014

Contact Solutions Presents My:Time Customer Service Portal

Customers are not only demanding from their businesses that their brands offer multi-channel customer support experiences, they are also demanding that those experiences be fluid, and any deviation, anything the breaks up that user experience into unwanted pieces, can tarnish brands in their customers' minds. [ Read More ]
09/26/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!