Contact Center Solutions Featured Article

Verizon Props up the Healthcare Industry with Telemedicine

June 25, 2014

No one can deny it; doctor visits are time consuming, expensive, inconvenient and tiresome, more so if you have to visit them for simple health issues. Most of us rarely suffer from anything else except a cold, flu or a sore throat, which do require some sort of medical attention. Verizon (News - Alert), America’s largest carrier, is now giving individuals a way to connect virtually with clinicians using telemedicine.

 Verizon Virtual Visits provides an easy, convenient and cost-effective way for patients to be seen remotely by a physician. Patients who may not otherwise care to see a clinician (for different reasons) can now do so conveniently via video on their smartphone, tablet or computer.  With life-like interactions with clinicians, simple conditions can be discussed and treated.

What is rather attractive about Verizon Virtual Visits is that it is not very much different from visiting a retail clinic or a primary care doctor. Patients can connect online with a clinician through a secure app on their smartphone or tablet, or via a Web portal. Once they are connected, they are taken through a series of health –related questions and a video-chat discussion with the clinician follows. After evaluation of the patient, he/she sends an e-prescription to a pharmacy chosen by the patient.

Confidentiality and security is ensured during the online visit and subsequently as the data shared by the patient and clinician is encrypted and stored in Verizon's HIPAA-enabled Cloud 3. Clinicians are required to use two-factor authentication when they log in to establish contact with patients.

Hence, patients, payers, providers, self-insured employers – all of them can now benefit by using Verizon’s enterprise-class technology solution in a secure and reliable way.

With recent studies showing that as many as 62 million Americans have difficulty accessing primary and preventative care and with 27 days as the average time for a new patient to schedule an appointment, Verizon’s Virtual Visits will hopefully come as a great boon to patients in mild distress.

The benefits do appear to be considerable: patients can get medical attention anytime, anywhere, the burden on clinical staff is reduced, clinicians are less stressed, visits to emergency rooms for non-urgent care is reduced, time and money is saved, and most importantly quality of healthcare is improved.

At a time when the healthcare industry is challenged with government regulations and rising costs, Virtual Visits could breathe some fresh air into an otherwise complex system.




Edited by Maurice Nagle

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence, BT and Accenture

The future is now, or at least it is coming at us fast in the Contact Center Solutions Community, and there are two great ways to be part of the industry buzz as to what is unlikely to unfold in 2015. The first is to attend ITEXPO East, January 27-30, 2014 at the Miami Beach Convention center. This is a great opportunity to be warm and more to the point, hear, see and discuss contact center issues in person with peers and subject matter experts. [ Read More ]
01/17/2015

Customer Experience: The Last True Differentiator

In Ernst & Young's Global Consumer Banking Survey 2014, customers chose "the way I am treated" as the second most important reason for trusting their banking provider, just behind the understandably important "financial stability" of their bank. Customer experience was also cited as the most common reason for opening and closing accounts, more important than fees, rates, locations or convenience. Approximately 40 percent of customers planned to open or close an account in 2014. This means banks … [ Read More ]
01/16/2015

Digital Is Driving Businesses to Offer Personal and Intuitive Customer Experiences says Accenture Report

The preoccupation with improving the customer experience (CX) by C-levels around the world has been a trend for several years. In fact, the fastest growing C-level position is Customer Experience Management Officer (CEMO) or some variation on the title. And, as CX becomes ever more important as the means to provide differentiated value, delighting existing customers and for obtaining and keeping new ones, the preoccupation will not only grow more intense in 2015, but so will the investments in t… [ Read More ]
01/16/2015

BT Launches New Personalized Video Message Service

When it comes to contact center out-reach there are two trends that everyone needs to literally and figuratively keep an eye on in 2015. They are "personalization" and "video." And, while the first may seem obvious since the goal of marketers is to make customers and prospects feel appreciated with tailored messages uniquely for them, the use of video on the outbound side of things is after many years becoming something more than a novelty. [ Read More ]
01/15/2015
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!