Enterprises of all size today demand optimization and automation for their customer interactions and business transactions for both their contact centers and the back offices. OnviSource, a company specializing in workforce optimization and automation solutions, is all set to offer such service and support. The company recently confirmed the availability of its expanded OnviCenter 7 solution.
OnviCenter 7 solution is a consolidated infrastructure that powers an advanced, unified, comprehensive suite of software solutions and products in optimization, automation, and unification for front office, back office functions, and operations management.
“It’s an exciting time at OnviSource as our products have evolved from call recording and answering services in 2008, into today’s enterprise-wide optimization, automation, and unification solutions,” Ray S. Naeini, chief executive officer and chairman of OnviSource said in a statement.
OnviCenter 7 provides an expanded suite of unified and enterprise-wide solutions offering which includes; social media and analytics-driven quality and liability management, multichannel analytics including speech analytics, desktop and process analytics and social media analytics, voice of customer (voc) and customer sentiment, workflow and process automation, workforce management and social media management and unification of customer transaction journey and operational data across multiple platforms, organizations, and sites.
OnviCenter 7 also offers collaborative management capability, empowering managers and supervisors to effectively monitor, engage, guide, and exchange documents with their local or remote contact center agents or back office employees.
Moreover, its Operation Continuity software significantly reduces the operation management expenses and IT workload, while maintaining operational continuity through a series of automated operation management tools. Additionally, it also offers a range of Service Applications, such as answering services, dispatch/emergency services, and HIPAA/HITECH compliant secure messaging.
OnviCenter 7 solutions are currently offered as premise-based software products, cloud services and/or outsourcing solutions. The Company also provides a comprehensive pre- and post-sale program called the Advantage Program which assists customers in every step with pre-sales education.