Contact Center Solutions Featured Article

Interactive Intelligence offers Award-winning Contact Center Software

June 24, 2014

Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, has been named among Network World's Fave Raves, a list of favorite products voted on by IT professionals. Using CIC improves the way you handle your contact center though its unique customized services. Its features let users improve the way they anticipate and surpass customer expectations.


The Interactive Intelligence Fave Rave product, Customer Interaction Center™ (CIC), is an all-in-one IP communications software suite for contact centers and enterprises. CIC, which can be deployed via the cloud or on-premises, gives organizations of all sizes multichannel contact center, unified communications, and business process automation functionality. Real-time monitoring and full-time operational visibility makes it easy to progress in terms of level of service. In addition, CIC has automated multimedia queuing and routing processes that promptly connect customers with agents.

CIC has many avid supporters like Medibank’s Senior Network Engineer, Nicholas Mooney. Mooney raved, “CIC is one of my favorite products because its single-platform, all-in-one architecture means faster set-up, reduced integration headaches, and simplified management and administration." He also noted the convenience of customization and multichannel features. "CIC offers many standard features, including multichannel options—Web chat, email, SMS, and others—that have opened up new business opportunities and revenue streams for our company," he said. "Combined with CIC's high degree of customization that enables us to tailor solutions based on our business model and customer needs, the software suite got my vote as a Fave Rave."




Edited by Maurice Nagle



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