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Datapipe Receives Kudos for Superior Customer Service

June 23, 2014

Climbing to the top and being recognized as a leader is perhaps a shade easier than being honored for superior customer service. While the former requires hard work and a commitment to deliver the best products and services, delivering consistently on the customer front requires much more effort.  Datapipe’s efforts came to fruition when it was singled out for a Stevie Award for superior customer service—chosen from over 3000 nominees.


“In our highly competitive market, customer service is often a deciding factor when choosing a managed service provider,” said Robb Allen, CEO at Datapipe.

The provider of managed services was built on the premise that a ‘successful business is the direct result of the success of its clients.’ In fact, its culture of “Operational Empathy” has reportedly been imbibed by every Datapipe employee, partner, and client relationship – evident   in Datapipe’s unique ability to react quickly, solve problems, understand and anticipate client needs, taking a personal interest while ensuring that individual goals are met.

Even when its customer base grew rapidly, Datapipe ensured that the quality of customer service never suffered. Its customer service department operates on a 24/7/365 basis to deliver unparalleled support on every aspect of cloud deployment. The company’s teams apply their diverse range of knowledge and skills in an effort to earn trust and confidence. Its service model is reportedly unique in the managed services industry, delivering fully-customized solutions with world-class service.

“Datapipe service delivery and operational support teams respond promptly and accurately to build long-lasting relationships with customers and partners,” noted Allen.

In fact, the company’s commitment to excellence in customer service was seen in every initiative. A Datapipe survey had 91 percent of respondents stating that they would recommend the company for the management of mission-critical IT services and 59 percent claimed that Datapipe differentiated itself with excellent customer service. 

That indeed speaks volumes—certainly enough reasons to justify Datapipe receiving an American Business award for superior customer service.




Edited by Maurice Nagle



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