Contact Center Solutions Featured Article

NexxPhase Enters into Partnership with Eventus Solutions Group

June 20, 2014

NexxPhase, a company that provides cloud-based services designed to break down communication silos and enhance the customer engagement, allowing for what they call the Single View, has entered into a partnership with the Eventus Solutions Group, a major player in CRM and contact center professional services, to deliver Cloud-based CRM and consulting service to current and future clients.

Eventus Solutions Group is a nationally recognized consulting and managed services firm that helps its clients optimize the way they engage with their customers online, over the phone, via mobile devices and through social media. Eventus’ client list includes some of the most well-known brands in healthcare, insurance, retail, communications, government and other industries.

“Many of our clients have had tremendous success with our implementations that unify Cloud CRM and Cloud Contact Centers,” said Craig Tobin, managing director, Eventus. He added that as customer engagement specialists with deep domain expertise in building and operating contact centers, the company is excited about the NexxPhase relationship.

Craig Mento, CEO of NexxPhase said that Eventus has the depth of expertise in customer engagement, operations and technologies across sales, marketing and service.  “Their credentials are impeccable. We couldn’t have asked for a group that was more capable or easier to do business with,” explained Mento.

In addition he noted that NexxPhase is also certified in project management, Oracle (News - Alert) CX applications, telephony, marketing automation and contact center.

Back in October of 2013,  reported that NexxPhase announced that its Customer Interaction Manager has been selected by VetConnexx, a service disabled veteran owned business (SDVOB) and Perfetta, an emerging minority business enterprise (MBE).  NexxPhase at that time described the capabilities of its Customer Interaction Manager including their views on how it is very different from a traditional call center solution. A user only needs a PC, an Internet connection and a browser to work on the platform.

As NexxPhase touts, their virtual call center “delivers multi-channel communication services that provide customers with the exact information they need when they want it and in their desired format, providing a rich, interactive and compelling customer experience.”  The Eventus collaboration enhances the ability for customers to leverage and optimize their performance based on the NeexPhase solutions.




Edited by Peter Bernstein

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