Contact Center Solutions Featured Article

NexxPhase Enters into Partnership with Eventus Solutions Group

June 20, 2014

NexxPhase, a company that provides cloud-based services designed to break down communication silos and enhance the customer engagement, allowing for what they call the Single View, has entered into a partnership with the Eventus Solutions Group, a major player in CRM and contact center professional services, to deliver Cloud-based CRM and consulting service to current and future clients.

Eventus Solutions Group is a nationally recognized consulting and managed services firm that helps its clients optimize the way they engage with their customers online, over the phone, via mobile devices and through social media. Eventus’ client list includes some of the most well-known brands in healthcare, insurance, retail, communications, government and other industries.

“Many of our clients have had tremendous success with our implementations that unify Cloud CRM and Cloud Contact Centers,” said Craig Tobin, managing director, Eventus. He added that as customer engagement specialists with deep domain expertise in building and operating contact centers, the company is excited about the NexxPhase relationship.

Craig Mento, CEO of NexxPhase said that Eventus has the depth of expertise in customer engagement, operations and technologies across sales, marketing and service.  “Their credentials are impeccable. We couldn’t have asked for a group that was more capable or easier to do business with,” explained Mento.

In addition he noted that NexxPhase is also certified in project management, Oracle (News - Alert) CX applications, telephony, marketing automation and contact center.

Back in October of 2013,  reported that NexxPhase announced that its Customer Interaction Manager has been selected by VetConnexx, a service disabled veteran owned business (SDVOB) and Perfetta, an emerging minority business enterprise (MBE).  NexxPhase at that time described the capabilities of its Customer Interaction Manager including their views on how it is very different from a traditional call center solution. A user only needs a PC, an Internet connection and a browser to work on the platform.

As NexxPhase touts, their virtual call center “delivers multi-channel communication services that provide customers with the exact information they need when they want it and in their desired format, providing a rich, interactive and compelling customer experience.”  The Eventus collaboration enhances the ability for customers to leverage and optimize their performance based on the NeexPhase solutions.




Edited by Peter Bernstein

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Charges for Speaking to Agent is Bad Trend

With the holiday season approaching, the Contact Center Solutions Community was filled this week with interesting insights and advice along with some interest developments. [ Read More ]
11/01/2014

Appeals Court OKs Redbox's Customer Info Disclosure to Third Parties

The U.S. Court of Appeals for the Seventh Circuit, based in Chicago, has given its approval of Redbox's practices for disclosing customer information to a third party regarding customer service issues. [ Read More ]
10/31/2014

On How to Avoid Challenges and Added Costs of Open Enrollment Period for 'Obamacare'

If you live in the U.S., consider this a type of public service announcement. We are about to enter the open enrollment period for 2015 as part of the continuing rollout of the Patient Protection and Affordable Care Act (PPACA), which has become better known as "Obamacare." As we are all aware, the initial rollout of Obamacare was problematic-to put it politely. However, the good news is that, thanks to some great work by the IT industry experts called in to fix it, healthcare.gov is working bet… [ Read More ]
10/31/2014

Getting Ready for the Holiday Rush-The Role of Customer Experience Transformation

It should be no surprise to anyone that the holiday season is fast-approaching, which means "all hands on deck" in the contact centers of retailers. And, as we move into what can best be characterized as the "Omni-channel Era" when it comes to providing a compelling customer experience, retailers are busy transforming virtually every aspect of how to provide such experiences. [ Read More ]
10/31/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!