Contact Center Solutions Featured Article

Middle East Call Centre Conference Held This Week in Dubai

June 09, 2014

The Middle East Call Center Conference is being held this week in Dubai for the call center sector.

Now, in its 14th year, the conference will focus on rapid change in the sector, brought upon by higher customer expectations, increased mobility and new customer management technologies, according to a news report. Because the customer is now in the driver’s seat, companies are opting for a more strategic approach to customer service, the conference website explained.

Among the topics under discussion at the conference are social media and mobile interaction, self-service customer systems, and training agents for managing more complex issues. In addition, the sponsors of the Middle East Contact Center Conference include Teleperformance (News - Alert) Egypt. The 2014 theme is solving the region's customer management issues, and Teleperformance Egypt will provide insights into consumer needs. Giorgio Modesti, Teleperformance Egypt’s CEO, will present a case study about “Getting the Cost Saving & Value Creation Equation Right.”

Teleperformance Egypt is offering insight into its experience after meeting the needs of multinational and global clients in different sectors. Some 40 percent of Teleperformance Egypt 2013 revenues come from the Middle East and Africa. It provides services in different languages such as Arabic, English, French, Urdu, Farsi and Hindi.

Launched in 2007, Teleperformance Egypt operates over 1,600 workstations with more than 2,100 employees. It operates in over 81 countries in more than 21 different languages.

“Teleperformance Egypt is recognized as a first class Multilingual Hub thanks to its general set up in addition to the number of delivered languages and served countries,” Zawya reported. “After 6 years presence in the Egyptian market, Teleperformance Egypt is glad to expand further in the Middle East through our promotion and development office and virtual contact center in Dubai Internet City (News - Alert).”



Article comments powered by Disqus

Related Contact Center Solutions Articles

Interactive Intelligence's Ninth Consecutive Year of Happy Employees

Interactive Intelligence managed to land in position 14 on Indiana's 2015 Best Places to Work list, taking its slot in the "major companies" category. [ Read More ]
05/27/2015

Golden Gate BPO Solutions Partners with NETCAST BPO Services

When it comes to business process outsourcing (BPO) while many parts of the world are gaining traction as places to locate facilities, India and the Philippines because of their large English-speaking talent pools remain the dominant BPO places to operate. This is particularly true for companies whose majority of customers require support in English. [ Read More ]
05/21/2015

AMC Technology Contact Canvas Integrates Contact Center Apps to Microsoft Dynamics CRM

In recognition of the value-added of CRM integration with contact center capabilities, enterprise and contact center application integration software specialists AMC Technology has announced it has telephony enabled Microsoft CRM 2013 and 2015 through its Contact Canvas platform. The AMC platform allows customers to integrate business apps and communications across the enterprise, from contact center agents to knowledge workers and mobile staff. [ Read More ]
05/21/2015

Lazy Dog Restaurants Partners with RRT On Takeout Management Solution

When it comes to the business world, customer satisfaction is the real currency that keeps a company going. This is true whether talking about a retail or restaurant or a call center. Lazy Dog Restaurant and Bar just announced it is taking the next step in increasing its customer service approach thanks to an agreement with Restaurant Revolution Technologies. The agreement will allow Lazy Dog to implement an innovative takeout order management solution that is going to be supported by the compan… [ Read More ]
05/12/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!