Contact Center Solutions Featured Article

Middle East Call Centre Conference Held This Week in Dubai

June 09, 2014

The Middle East Call Center Conference is being held this week in Dubai for the call center sector.

Now, in its 14th year, the conference will focus on rapid change in the sector, brought upon by higher customer expectations, increased mobility and new customer management technologies, according to a news report. Because the customer is now in the driver’s seat, companies are opting for a more strategic approach to customer service, the conference website explained.

Among the topics under discussion at the conference are social media and mobile interaction, self-service customer systems, and training agents for managing more complex issues. In addition, the sponsors of the Middle East Contact Center Conference include Teleperformance (News - Alert) Egypt. The 2014 theme is solving the region's customer management issues, and Teleperformance Egypt will provide insights into consumer needs. Giorgio Modesti, Teleperformance Egypt’s CEO, will present a case study about “Getting the Cost Saving & Value Creation Equation Right.”

Teleperformance Egypt is offering insight into its experience after meeting the needs of multinational and global clients in different sectors. Some 40 percent of Teleperformance Egypt 2013 revenues come from the Middle East and Africa. It provides services in different languages such as Arabic, English, French, Urdu, Farsi and Hindi.

Launched in 2007, Teleperformance Egypt operates over 1,600 workstations with more than 2,100 employees. It operates in over 81 countries in more than 21 different languages.

“Teleperformance Egypt is recognized as a first class Multilingual Hub thanks to its general set up in addition to the number of delivered languages and served countries,” Zawya reported. “After 6 years presence in the Egyptian market, Teleperformance Egypt is glad to expand further in the Middle East through our promotion and development office and virtual contact center in Dubai Internet City (News - Alert).”



Article comments powered by Disqus

Related Contact Center Solutions Articles

Carrier iQ Showcases Capabilities at 2015 Mobile World Congress

Carrier iQ, provider of device-sourced mobile intelligence, announced three solutions for iQ Care and an executive customer experience management (CEM) solution to measure the actual mobile user experience at the 2015 Mobile World Congress in Barcelona. [ Read More ]
03/03/2015

Ytel Picks VoiceBase for Cloud Contact Center Speech Analytics Enhancement

It is no secret that contact centers are now intensely interested in Big Data and sophisticated analytics to improve operational efficiency, effectiveness and the customer experience. Let's face it, knowing who is saying what, when, where, why and with what result is extremely valuable. In fact, it is this need to know that has driven large volume contact centers to increasingly look to sophisticated speech analytics to give them the business intelligence they desire not just about customer inte… [ Read More ]
03/03/2015

Carrier iQ Showcases New Capabilities at 2015 Mobile World Congress

Carrier iQ adds three enhancements for obtaining actionable business intelligence from mobile devices. [ Read More ]
03/03/2015

Plantronics' DA80 Makes Customer Service Centers Smarter

The moniker smart is now attached to phones, TVs, homes and even cars. As the size of computer processors get even smaller, more products will be embedded with the technology to make them smarter to deliver improved efficiency and productivity for many different industries. For contact centers, the goal is to always improve customer service, and then new Plantronics next-generation USB audio processor not only increases the effectiveness of service center operations, but it makes customer intera… [ Read More ]
02/25/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!