The Middle East Call Center Conference is being held this week in Dubai for the call center sector.
Now, in its 14th year, the conference will focus on rapid change in the sector, brought upon by higher customer expectations, increased mobility and new customer management technologies, according to a news report. Because the customer is now in the driver’s seat, companies are opting for a more strategic approach to customer service, the conference website explained.
Among the topics under discussion at the conference are social media and mobile interaction, self-service customer systems, and training agents for managing more complex issues. In addition, the sponsors of the Middle East Contact Center Conference include Teleperformance Egypt. The 2014 theme is solving the region's customer management issues, and Teleperformance Egypt will provide insights into consumer needs. Giorgio Modesti, Teleperformance Egypt’s CEO, will present a case study about “Getting the Cost Saving & Value Creation Equation Right.”
Teleperformance Egypt is offering insight into its experience after meeting the needs of multinational and global clients in different sectors. Some 40 percent of Teleperformance Egypt 2013 revenues come from the Middle East and Africa. It provides services in different languages such as Arabic, English, French, Urdu, Farsi and Hindi.
Launched in 2007, Teleperformance Egypt operates over 1,600 workstations with more than 2,100 employees. It operates in over 81 countries in more than 21 different languages.
“Teleperformance Egypt is recognized as a first class Multilingual Hub thanks to its general set up in addition to the number of delivered languages and served countries,” Zawya reported. “After 6 years presence in the Egyptian market, Teleperformance Egypt is glad to expand further in the Middle East through our promotion and development office and virtual contact center in Dubai Internet City.”