Contact Center Solutions Featured Article

AudioCodes Session Border Controller (SBC) Certified by SAP Labs Finland to Work with SAP� Contact Center Software

June 06, 2014

Not surprisingly, the move by contact centers as they seek operational efficiencies and omni-channel interactions capabilities has also entailed moving their communications infrastructure to IP-based connectivity, and SIP trunking as companies migrate to IP has been a foundational part of the equation.


AudioCodes, a leading provider of converged voice solutions that enable enterprises and service providers to transition to all-IP voice networks, recently announced that its Session Border Controller (SBC) has been certified by SAP Labs Finland to be compatible with SAP Contact Center software. Specifically, the AudioCodes’ Mediant SBC connects SAP Contact Center to SIP trunk services and is designed for deployment in a cloud-based software-as-a-service (SaaS) model or as an on-premises solution and ease of secure connectivity to SIP trunk service providers.

The Mediant SBC platform features optional TDM interfaces enabling IP contact center vendors to offer smooth migration from PSTN to SIP trunking. AudioCodes notes that its existing media gateway and IP phone certifications, with the addition of certified SBCs positions AudioCodes as a complete voice partner for SAP, its systems integrators and its reseller partners.

Highlights of the certification cited include:

  • AudioCodes’ Mediant SBC certified by SAP Labs Finland to deliver secure and reliable SIP trunk connectivity for SAP® Contact Center software
  • As noted, AudioCodes’ SBCs are suitable for both hosted/cloud-based and on-premises deployments of SAP Contact Center
  • SBCs’ support for optional TDM interfaces enables smooth migration from PSTN to SIP trunking
  • AudioCodes now offers a complete range of certified SIP-based voice elements (SBCs, media gateways and IP Phones) for SAP Contact Center

“We are pleased to announce that our SBC line of products has been selected by SAP Labs Finland and is compatible with SAP Contact Center software,” said Yehuda Herscovici, VP Product at AudioCodes. “This important milestone demonstrates our vision to provide secured connectivity for on-premises and cloud-based contact centers. By adding our line of SBC platforms to SAP Labs Finland’s list of certified AudioCodes devices, we now offer all the necessary voice network elements required to design and build a SIP-based contact center based on the SAP Contact Center software.”

For SAP Contact Center software users, the certification of the AudioCodes Mediant clears a path to bring the contact centers quickly up to next generation capabilities. In a rapidly evolving customer experience environment, being able to interact in the ways end customers desire is critical for success, which means that SIP connectivity is not just a matter of convenience but has become one of necessity.  





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