Contact Center Solutions Featured Article

Atento Mexico Wins 2013 Mexican Frost & Sullivan Market Leadership Award

May 19, 2014

Research and analysis firm Frost & Sullivan presented the 2013 Mexican Frost & Sullivan Market Leadership Award to Atento Mexico (Atento), a provider of customer experience solutions through services of CRM and BPO.


Frost & Sullivan explained that it presented its market leadership award, which is part of its best practices awards category, for those who demonstrate excellence in capturing the highest market share within its industry. Atento was said to be recognized for its long-standing market leadership in the Mexican contact center outsourcing market.

Manuel Gonzalez, industry manager at Frost & Sullivan, stated, “Atento has focused on improving the quality of customer experience by making use of the market momentum in which each of its clients competes. In this sense, the company has been developing solutions that aim to deliver enhanced value through an extended offering, which complements products and solutions previously available to them.”

Atento stated that its focus is on outsourcing services and Customer Relationship Management (CRM) and it has represented large companies in a variety of sectors including finance, telecommunications, insurance and technology. Its product range which includes the Atento Credit Generation and the Lines Activation programs allows users to choose the perfect combination of services and tools to create comprehensive solutions tailor-made for their business. The company added that it has achieved high recognition in the area of customer’s experience solutions while enhancing client satisfaction and loyalty.

Frost & Sullivan acknowledged that Atento attained remarkable success by developing a keen understanding of market needs and increased vertical portfolio specialization and by leveraging its rich expertise in the areas of telecom, banking and insurance, Atento is said to be ideally positioned to offer an effective range of business alternatives for new strategic customers and major brands. 





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