One of the world's largest laboratory supply and distribution companies recently entered into a new multi-year, multi-million dollar partnership with a TeleTech company, eLoyalty.
Under the terms of this agreement, eLoyalty will deploy a state-of-the-art cloud service solution built on its Hosted Collaboration Solution/Contact Center as a Service platform powered by Cisco Systems technology.
Officials said that the system will unify channels and processes as well as consolidate business units; thereby simplifying and expediting every process along the way.
eLoyalty's cloud solution offers nearly limitless flexibility and future expansion of services on their new platform. It also helps the client to dictate the rate of adoption.
Using eLoyalty's solution, the client will have the technology they need to keep up with growing demand and their global expansion.
In a press statement, the client executive said: "We were growing and expanding faster than our current systems and processes could handle. With eLoyalty's HCS platform, we can integrate business units and create a quicker, seamless global customer experience."
eLoyalty holds expertise in managed on-premise and cloud multichannel contact center solutions, as well as virtual store and branch integration.
Steve Pollema, president and general manager of eLoyalty, said: eLoyalty understands the complexities companies face with legacy systems, multiple databases, and disconnected communication channels that hinder processes and profits. "It's not an easy task to replace 10-15 years of legacy systems, but the cost of replacing these old systems with a cloud solution eliminates ever having to do it again."
Utilizing eLoyalty’s cloud-based technologies with limitless compatibility and expansion options often results in a return on investment that is fast and permanent.
Earlier in March, ContactCenterSolutions reported that Cisco has recognized eLoyalty with a Customer Satisfaction Excellence Gold Star for delivering outstanding customer service to customers in the United States.