Contact Center Solutions Featured Article

Indiana Job Hunters: Interactive Intelligence Takes High Honors In Employer

May 19, 2014

A great many people these days are looking for work, and while the exact numbers of same are somewhat in dispute depending on who's asked, the idea that it's a number measured with rather big numbers is not. But for job hunters in Indiana, one place may well be the new top of the heap for finding a place to work, and that's Interactive Intelligence, who recently took high honors on the 2014 Best Places to Work list, sponsored by the Indiana Chamber of Commerce.

Interactive Intelligence (News - Alert) took sixth out of a total of 18 firms in the “Major Companies” category, comprised of firms that had at least 1,000 total employees. This represents the eighth consecutive listing for Interactive Intelligence, and also represents a substantial jump in the overall position for the company, as it previously came in at tenth in the listings. Companies who made it to a slot on the lists were rated on several different points, ranging from workplace policies and practices to details of demographics, as well as the results of employee surveys. Interactive Intelligence had plenty going for it, at last report, including augmented benefits like paternity leave and an on-site health care clinic.

What's more, this year represents an even greater achievement for Interactive Intelligence, as the company was named to the Indiana Chamber of Commerce's Hall of Fame lists. Companies that earn a slot on the Best Place to Work lists at least two times out of three since the list's genesis in 2005 can get in on the Hall of Fame, and given that this is Interactive Intelligence's eighth consecutive year taking a slot on the list, it was more than enough to qualify the company for inclusion.

Interactive Intelligence's founder and CEO, Dr. Donald E. Brown, offered some remarks about the company's success and its newest win in the listings, saying: “This ranking affirms the priority we place on our employees. I want to take this opportunity to thank each and every team member who, by virtue of their hard work, loyalty and passion, has helped make Interactive such a great place to work.” The company employs 1,900 people worldwide, over 1,000 of which are located in Indiana, and by the end of 2014, the company is looking to add over 300 jobs to its Indiana roster, .

While the diversity of the company's offerings likely gave it plenty of accolades among its workforce, the company's overall slate of offerings for its customers is likely what fueled its ability to offer such benefit to its employees. Since Interactive Intelligence's product line focuses on ways to improve the customer experience, it can offer a great overall value to retail operations and the like who put it to use. That kind of value has customers coming back, and helped to generate the $318 million in annual revenues the company has reportedly seen. But Interactive Intelligence is clearly investing in its workforce, and the results of such an operation are seen, quite clearly, in its new rank in Indiana's Best Places to Work lists. We have video about this and many other subjects at this link.

With the job market being increasingly difficult for employees, it's refreshing to see companies that invest in the worker rather than simply treat said worker as a disposable commodity. Companies like Interactive Intelligence should provide a template for all companies to learn how success comes as a result of the employee's hard work and diligence.




Edited by Maurice Nagle

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review

The word "spanning" comes to mind in looking at the news and insights this past week in the Contact Center Solutions Community. Not only were there items that speak to the global impact of contact center solutions, but we spanned a broad range of important topics including omnichannel and metrics. [ Read More ]
08/30/2014

Rise in Cloud Contact Center Traffic Volume in 2014

Voxbone says it saw a 14 percent increase in call volume (in minutes) over the last six months which it points out has been validated recently by IDC Research who is predicting that spending for on-demand cloud contact centers in the U.S. alone will increase from $733.3 million in 2013 to $1.6 billion in 2018. [ Read More ]
08/29/2014

Scripts and Metrics Only Take Call Centers So Far

Performance metrics are not the end-all be-all of call center performance. Companies desperately struggle to make their call centers operate more efficiently, at lower costs, with more calls completed per hour, and with fewer return complaints. However, when reaching for those goals, some businesses fail to make their centers better overall, as if the sum of those individual parts was something more. [ Read More ]
08/28/2014

CSG Announces New Agreement with Leading Latin American Mobile Operator

A top Latin American Mobile Operator recently signed a new agreement with CSG International to support its next-generation data and analytics capabilities. [ Read More ]
08/28/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!