Contact Center Solutions Featured Article

Contact Center Solutions Week in Review

May 17, 2014

It was a busy spring week in the Contact Center Solutions community, with a mix of product and partnership announcements and some guidance for offering customer service that follows best practices. The top stories for the week include the following:

AVOXI, a cloud communications provider focused on meeting the international calling needs of call centers, hotels, tour operators and global enterprises around the globe, has expanded its channel partner program by adding three new partner programs- Referral, Reseller and White Label.

To provide contact centers with enhanced authentication capabilities phone fraud prevention and contact center authentication specialists Atlanta, Ga.-based Pindrop Security, and secure voice biometrics company Madrid, Spain-based AGNITiO, announced a partnership to protect contact centers as they adapt to an increasingly mobile customer base.

Customer experience solutions provider, Aspect (News - Alert) Software has introduced Voxeo CXP Pro 14, a bundle of the new releases of Voxeo CXP 14, an application lifecycle management platform, and the IVR platform Prophecy 14.

Interactive Intelligence (News - Alert) has received the 2014 highly coveted Frost & Sullivan North American Contact Center Systems Company of the Year honor for the third time.

C3 (News - Alert)/CustomerContactChannels, a global provider of customer management solutions, will be growing its operations in Guatemala thanks to an expansion, it was announced this week.

BenchmarkPortal (News - Alert) presented the ‘Center of Excellence’ certificate to the retail services business unit of Alliance Data Systems Corporation, a provider of data driven marketing and loyalty solutions.

Atlanta-based AutoTrader.com recently earned BenchmarkPortal’s prestigious "Center of Excellence" certification. The company has been honored with this certification for the second consecutive year.

Want to know how other people feel about working from home? Aspect Software’s European operations recently conducted a survey of U.K. remote workers. The results are food for thought. And if you run or manage a contact centers, here are some things you can do with a virtual staff.

Zultys (News - Alert), a provider of unified communications solutions, unveiled Zultys Mobile Communicator -- version 4.0 for Android.

In final news, it’s Obamacare in the spotlight. In the State of Connecticut, new reports say the costs to run the contact centers to support the state exchange may be doubling over estimates. Maximus, the contact center services provider in the state, originally said it would charge $15 million, according to WNPR news. Now, the state has said those costs may run double, though the cost escalations are being chalked up to higher demand for health insurance plans on the state exchange.

Have a great weekend. See you again next week!



Article comments powered by Disqus

Related Contact Center Solutions Articles

Interactive Intelligence's Ninth Consecutive Year of Happy Employees

Interactive Intelligence managed to land in position 14 on Indiana's 2015 Best Places to Work list, taking its slot in the "major companies" category. [ Read More ]
05/27/2015

Golden Gate BPO Solutions Partners with NETCAST BPO Services

When it comes to business process outsourcing (BPO) while many parts of the world are gaining traction as places to locate facilities, India and the Philippines because of their large English-speaking talent pools remain the dominant BPO places to operate. This is particularly true for companies whose majority of customers require support in English. [ Read More ]
05/21/2015

AMC Technology Contact Canvas Integrates Contact Center Apps to Microsoft Dynamics CRM

In recognition of the value-added of CRM integration with contact center capabilities, enterprise and contact center application integration software specialists AMC Technology has announced it has telephony enabled Microsoft CRM 2013 and 2015 through its Contact Canvas platform. The AMC platform allows customers to integrate business apps and communications across the enterprise, from contact center agents to knowledge workers and mobile staff. [ Read More ]
05/21/2015

Lazy Dog Restaurants Partners with RRT On Takeout Management Solution

When it comes to the business world, customer satisfaction is the real currency that keeps a company going. This is true whether talking about a retail or restaurant or a call center. Lazy Dog Restaurant and Bar just announced it is taking the next step in increasing its customer service approach thanks to an agreement with Restaurant Revolution Technologies. The agreement will allow Lazy Dog to implement an innovative takeout order management solution that is going to be supported by the compan… [ Read More ]
05/12/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!