Contact Center Solutions Featured Article

IP Phone Warehouse Now Offers Plantronics HW251N Headset

May 08, 2014

The Plantronics (News - Alert) SupraPlus Wideband HW251N headset has won good reviews for its noise-cancelling microphone which is combined with an extremely durable and lightweight design. The headset’s advanced audio performance is perfect for use in contact centers and busy offices, where high quality audio is a must.

The HW251N headset in now available at IP Phone (News - Alert) Warehouse, a reseller of VoIP phones, video conferencing equipment and network devices

The reason why the Plantronics SupraPlus Wideband HW251N headset is going to be attractive to high-volume voice-centric customer interaction environments is the featured noise cancellation technology in the unit’s boom microphone. This guarantees that callers hear the agent’s voice, and not busy office chatter behind.

In addition, the SupraPlus headset provides high-quality audio performance including the ability to improve speech clarity. For agents this translates into reduced errors, repeats, and listener fatigue.

The headset is designed for all-day wearing comfort - even for the most phone-intensive applications. A wider receive-side frequency response band, intelligent flexible boom and stylish design all bring greater audio accuracy and headset flexibility to the contact center or office professional.

“Plantronics HW251N transcends the way our call center agents interact with our clients,” states Thomas Dorr, Call Center Manager at Wireless FxR, an international cell phone repair center.

Ultra noise-canceling microphone promises to offer background noise reduction and echo performance while the monaural wearing style is reversible for wearing over either ear. Quick Disconnect feature easily connects to Vista M22 Audio Processor (News - Alert) (required) for superior call clarity for all communications, including wideband VoIP.

As Thomas Dorr continues, “The ultra noise canceling and wideband audio has increased productivity and customer satisfaction well beyond our expectation.”

User can use the headset’s universal Quick Disconnect cord to plug into a Plantronics RJ9 or 2.5mm adapter to connect the headset to a desktop or wireless phone. The headset accompanies Y-cables which can be used to train new agents, letting supervisors and trainers listen in or join calls in progress.

It is the little things that can make a big difference, particularly in contact centers where comfort and convenience are known to be issues impacting agent performance. It is why so much attention should be paid to headsets. Agents need to be able to listen clearly to the real voice of the customer and do so without distraction which is precisely what the Plantronics SupraPlus Wideband HW251N is designed to do.




Edited by Peter Bernstein

Article comments powered by Disqus

Related Contact Center Solutions Articles

El Centro de CenturyLink Celebrates its Thirtieth Anniversary

As CenturyLink travels down memory lane and relives its thirty years of existence, it has many reasons to be proud of its achievements. Realizing how important the Hispanic market was, committed employees, with support from the company, established a bilingual call center to provide in-language customer service to the company's Spanish-speaking customer base. After this, "El Centro de CenturyLink" was born, and from then on, there was no looking back. [ Read More ]
07/21/2014

Contact Center Solutions Week in Review

It was another eclectic week in the Contact Center Solutions Community to say the least. Not only were there nice to not new capabilities offered, jobs to be had and industry recognition, but there was also a number of items on trends and a large dose of helpful advice. [ Read More ]
07/19/2014

Santo Domingo Staging Job Fair For 5,000 Call Center Job Openings

The call center business world can have its ups and downs. The pay for some call center employees isn't good enough to lure the truly talented into the field. It can also be hard to keep a job in this field because companies tend to come and go rather quickly. Bilingual or multilingual call center workers are becoming all the rage in this business world these days. In Santo Domingo, the government has just announced that there are as many as 5,000 jobs available for those who can speak, French, … [ Read More ]
07/17/2014

Trialcard's Customer Experience Center Gets Certified as a Center of Excellence by BenchmarkPortal

For the second consecutive year, TrialCard's Customer Experience Center (CxC) has earned the Center of Excellence recognition from BenchmarkPortal , a global player in the contact center industry, providing benchmarking, certification, training, consulting and industry reports. [ Read More ]
07/17/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!