Contact Center Solutions Featured Article

IP Phone Warehouse Now Offers Plantronics HW251N Headset

May 08, 2014

The Plantronics (News - Alert) SupraPlus Wideband HW251N headset has won good reviews for its noise-cancelling microphone which is combined with an extremely durable and lightweight design. The headset’s advanced audio performance is perfect for use in contact centers and busy offices, where high quality audio is a must.

The HW251N headset in now available at IP Phone (News - Alert) Warehouse, a reseller of VoIP phones, video conferencing equipment and network devices

The reason why the Plantronics SupraPlus Wideband HW251N headset is going to be attractive to high-volume voice-centric customer interaction environments is the featured noise cancellation technology in the unit’s boom microphone. This guarantees that callers hear the agent’s voice, and not busy office chatter behind.

In addition, the SupraPlus headset provides high-quality audio performance including the ability to improve speech clarity. For agents this translates into reduced errors, repeats, and listener fatigue.

The headset is designed for all-day wearing comfort - even for the most phone-intensive applications. A wider receive-side frequency response band, intelligent flexible boom and stylish design all bring greater audio accuracy and headset flexibility to the contact center or office professional.

“Plantronics HW251N transcends the way our call center agents interact with our clients,” states Thomas Dorr, Call Center Manager at Wireless FxR, an international cell phone repair center.

Ultra noise-canceling microphone promises to offer background noise reduction and echo performance while the monaural wearing style is reversible for wearing over either ear. Quick Disconnect feature easily connects to Vista M22 Audio Processor (News - Alert) (required) for superior call clarity for all communications, including wideband VoIP.

As Thomas Dorr continues, “The ultra noise canceling and wideband audio has increased productivity and customer satisfaction well beyond our expectation.”

User can use the headset’s universal Quick Disconnect cord to plug into a Plantronics RJ9 or 2.5mm adapter to connect the headset to a desktop or wireless phone. The headset accompanies Y-cables which can be used to train new agents, letting supervisors and trainers listen in or join calls in progress.

It is the little things that can make a big difference, particularly in contact centers where comfort and convenience are known to be issues impacting agent performance. It is why so much attention should be paid to headsets. Agents need to be able to listen clearly to the real voice of the customer and do so without distraction which is precisely what the Plantronics SupraPlus Wideband HW251N is designed to do.




Edited by Peter Bernstein

Article comments powered by Disqus

Related Contact Center Solutions Articles

Cost Savings or Customer Experience? It Doesn't Have to be a Choice

It's a simple fact - customers expect quality. They expect things to work. They expect not to have problems. That said, most accept they may encounter issues from time to time but, when they do, they expect quick and easy resolution. In other words, they expect your customer service to work. "Work," though, may mean very different things in terms of having appropriate resolution mechanisms in place, depending largely on the personal preferences of the customer. [ Read More ]
10/20/2014

Sitel Looking to Add 200 Jobs to Florida Call Center

As one report after another shows that call centers are returning to the United States in droves, communities all over the country are reaping the benefits. One such community is Lake City, Florida; where Sitel has just announced its plans to add as many as 200 positions to its call center. Sitel is one company that has made a rather productive go of it when it comes to the call center business. The firm has been so successful as a matter of fact that it actually has received business from other… [ Read More ]
10/20/2014

TicketNetwork Creates Jobs

TicketNetwork, a ticketing software provider, recently announced that it successfully hosted an open house job fair at its South Windsor headquarters. As per officials from the company, more than 45 applicants participated and 20 percent of them got the offers. Most of the professionals were hired for regular and seasonal inbound sales representative positions in its call center. [ Read More ]
10/20/2014

Contact Center Solutions Week in Review: Dell, Opower, TeleTech Address Customer Experience

The week in contact center solutions saw the introduction by Opower of a new solution to the marketplace, the partnership of Dell and Medallia, the announcement of a new TeleTech call center in the lone star state, and the awarding of accolades to Ambs Call Center. [ Read More ]
10/18/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!