Contact Center Solutions Featured Article

IP Phone Warehouse Now Offers Plantronics HW251N Headset

May 08, 2014

The Plantronics (News - Alert) SupraPlus Wideband HW251N headset has won good reviews for its noise-cancelling microphone which is combined with an extremely durable and lightweight design. The headset’s advanced audio performance is perfect for use in contact centers and busy offices, where high quality audio is a must.

The HW251N headset in now available at IP Phone (News - Alert) Warehouse, a reseller of VoIP phones, video conferencing equipment and network devices

The reason why the Plantronics SupraPlus Wideband HW251N headset is going to be attractive to high-volume voice-centric customer interaction environments is the featured noise cancellation technology in the unit’s boom microphone. This guarantees that callers hear the agent’s voice, and not busy office chatter behind.

In addition, the SupraPlus headset provides high-quality audio performance including the ability to improve speech clarity. For agents this translates into reduced errors, repeats, and listener fatigue.

The headset is designed for all-day wearing comfort - even for the most phone-intensive applications. A wider receive-side frequency response band, intelligent flexible boom and stylish design all bring greater audio accuracy and headset flexibility to the contact center or office professional.

“Plantronics HW251N transcends the way our call center agents interact with our clients,” states Thomas Dorr, Call Center Manager at Wireless FxR, an international cell phone repair center.

Ultra noise-canceling microphone promises to offer background noise reduction and echo performance while the monaural wearing style is reversible for wearing over either ear. Quick Disconnect feature easily connects to Vista M22 Audio Processor (News - Alert) (required) for superior call clarity for all communications, including wideband VoIP.

As Thomas Dorr continues, “The ultra noise canceling and wideband audio has increased productivity and customer satisfaction well beyond our expectation.”

User can use the headset’s universal Quick Disconnect cord to plug into a Plantronics RJ9 or 2.5mm adapter to connect the headset to a desktop or wireless phone. The headset accompanies Y-cables which can be used to train new agents, letting supervisors and trainers listen in or join calls in progress.

It is the little things that can make a big difference, particularly in contact centers where comfort and convenience are known to be issues impacting agent performance. It is why so much attention should be paid to headsets. Agents need to be able to listen clearly to the real voice of the customer and do so without distraction which is precisely what the Plantronics SupraPlus Wideband HW251N is designed to do.




Edited by Peter Bernstein

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