Contact Center Solutions Featured Article

Avaya Introduces Avaya Contact Center Select

May 05, 2014

In a bid to help mid-size enterprises address the needs of their customer, Avaya recently unveiled Avaya Contact Center Select, the latest addition to its customer experience management solution. This new offering helps midsize organizations enjoy the multichannel contact center with the Avaya IP office platform.


Avaya Contact Center Select is the second Avaya contact center solution for IP Office that has been introduced since the beginning of the year.

Avaya Contact Center Select is backed by the company’s Avaya Aura Contact Center solution.  This solution offers multichannel support including voice, email, web chat, SMS and fax; offers support for local or remote agents; support for virtualized VMware environments and support for 14 country languages.

This service uses skills-based routing to put a customer in touch with the right agent the first time—an agent with the right skills, with access to complete information and the flexibility to move seamlessly between channels.

Mark de la Vega, vice president, Contact Center Solutions, Avaya said, "Customers' needs and expectations don't change simply because of the size of a business. Many midsize companies have the same customer experience aspirations as large enterprises, but with limited resources. Avaya Contact Center Select and Avaya IP Office Contact Center provide the multichannel capabilities, simplicity and affordability they need in a set of solutions built just for them."
 

The company also announced that the new Avaya Contact Center Select will be offered globally in June 2014, through Avaya channel partners. Priced at $18,958, it will offer 30 voice agent licenses, a multimedia license, and a supervisor license. Also, additional licenses are available on a per agent basis.




Edited by Stefania Viscusi



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