Contact Center Solutions Featured Article

Hobsons' Solutions Provide Value to Students at Every Stage of Lifecycle

April 28, 2014

Just as customers are central to business, students are central to educational institutions. Student success creates brand equity for colleges and universities, but sadly according to a College America report, only thirty-six percent of college students graduate within four years. Apparently there is a disconnect between students’ education and the institution’s mission. Hobson’s recently launched lifecycle management solution – Radius – is helping educational institutions rectify this.

Touted to be the first student lifecycle management solution (SLM), Radius enables institutions to reach and connect with the students, help them stay on track and achieve their goals, while providing additional support when needed.  It encourages students  to make academic and career plans depending on individual abilities and interests.

Radius provides admissions professionals with distinctive freedom and flexibility to be agile, helps institutions manage day-to-day contact with students, creates dynamic cross-media marketing campaigns, and respond to enquiries in a timely manner. Users can access real-time reporting and analytics, and all this can be done from a single, easy-to-use interface.

“We are excited to offer Radius as the first, single solution to maximize student success and institutional effectiveness seamlessly across multiple student pathways and multiple aspects of the institution," said Craig Heldman, CEO, Hobsons.

Higher education isn’t easy these days and the education landscape doesn’t present a pretty picture. Colleges are challenged by decreased enrollment, increased competition, reduced funding, while student and families are left contemplating whether  college is a good investment option or not.

Spartanburg Methodist College (SMC) in South Carolina claims to have had success since implementing Radius. It states that it has revolutionized the way in which it interacts with students.

"Radius has allowed us to deepen those relationships and provide truly unique experiences for our prospective students. The intuitiveness of the program has allowed us to launch with minimal staff training and produced immediate results," said Mike Queen, director of admissions at SMC.

Hopefully, solutions like Radius will ensure that more students graduate from learning institutions. 




Edited by Maurice Nagle

Article comments powered by Disqus

Related Contact Center Solutions Articles

Presence Technology Partners with Interactive Connect

Presence Technology, a provider of Multi-Channel Contact Center solutions that enable Contact Centers to optimize resources and improve communication process efficiencies, and Interactive Connect, LLC, a voice and data managed services and solutions provider, have announced new partnership. [ Read More ]
07/22/2014

Fonolo: Say Goodbye to Nerve-Wracking Hold Times

Anyone who has had to wait on hold knows how frustrating it can be; you either have to put up with listening to snippets of songs or music (that you'd rather not hear) or endure long periods of silence not knowing what's happening at the other end. Tech Cu, a credit union in the Silicon Valley, decided to give its call center customers a better experience by replacing nerve-wracking hold times with a call-back solution. [ Read More ]
07/22/2014

El Centro de CenturyLink Celebrates its Thirtieth Anniversary

As CenturyLink travels down memory lane and relives its thirty years of existence, it has many reasons to be proud of its achievements. Realizing how important the Hispanic market was, committed employees, with support from the company, established a bilingual call center to provide in-language customer service to the company's Spanish-speaking customer base. After this, "El Centro de CenturyLink" was born, and from then on, there was no looking back. [ Read More ]
07/21/2014

Contact Center Solutions Week in Review

It was another eclectic week in the Contact Center Solutions Community to say the least. Not only were there nice to not new capabilities offered, jobs to be had and industry recognition, but there was also a number of items on trends and a large dose of helpful advice. [ Read More ]
07/19/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!