Contact Center Solutions Featured Article

Saba Releases Saba Cloud Spring 2014 Talent Management Solution

April 11, 2014

To help organizations to more quickly train and prepare their employees to be revenue contributors, Saba (News - Alert), a company in next-generation cloud solutions for talent management, has announced the launch of the Saba Cloud Spring 2014.

The enhanced version of Saba Cloud Spring 2014 is equipped with many capabilities that help companies to help organizations enhance employee engagement, accelerate decision-making and improve productivity.

Saba Cloud Spring 2014 has enhanced predictive capabilities, an improved user experience and workflows, and a new way to easily and rapidly connect with other enterprise solutions and services.

Shawn Farshchi, president and CEO, Saba commented that, “With these important innovations to Saba Cloud, we have delivered a smarter suite of products that give people more ways to work while increasing better decision-making and productivity, With the latest updates driven by customer feedback and our commitment to innovation, we plan to continue to evolve our platform to meet the current and future needs of our customers and the marketplace.”

The Saba Cloud Spring 2014 release includes over 60 enhancements and has been built on Saba’s patent pending machine learning technology that guides managers and administrators to better decisions, while helping employees find the information and expertise they need to succeed.

Saba Cloud that comes with mobile applications (available for iOS and Android (News - Alert)) is the talent management solution designed to drive employee engagement. Saba Cloud now supports the TinCan 1.0 content standard.

Saba Cloud is suitable for customers operating in highly regulated environments such as financial, healthcare, pharmaceutical and insurance.

Stephan Millard, Vice president and Research Director at Ventana Research said, "Saba's Spring 2014 release of Saba Cloud delivers a significant step in helping companies adopt these next-generation technologies with enhancements like peer-to-peer HD conferencing and mobile goal management, both of which can help employees become more productive."




Edited by Peter Bernstein

Article comments powered by Disqus

Related Contact Center Solutions Articles

Presence Technology Partners with Interactive Connect

Presence Technology, a provider of Multi-Channel Contact Center solutions that enable Contact Centers to optimize resources and improve communication process efficiencies, and Interactive Connect, LLC, a voice and data managed services and solutions provider, have announced new partnership. [ Read More ]
07/22/2014

Fonolo: Say Goodbye to Nerve-Wracking Hold Times

Anyone who has had to wait on hold knows how frustrating it can be; you either have to put up with listening to snippets of songs or music (that you'd rather not hear) or endure long periods of silence not knowing what's happening at the other end. Tech Cu, a credit union in the Silicon Valley, decided to give its call center customers a better experience by replacing nerve-wracking hold times with a call-back solution. [ Read More ]
07/22/2014

El Centro de CenturyLink Celebrates its Thirtieth Anniversary

As CenturyLink travels down memory lane and relives its thirty years of existence, it has many reasons to be proud of its achievements. Realizing how important the Hispanic market was, committed employees, with support from the company, established a bilingual call center to provide in-language customer service to the company's Spanish-speaking customer base. After this, "El Centro de CenturyLink" was born, and from then on, there was no looking back. [ Read More ]
07/21/2014

Contact Center Solutions Week in Review

It was another eclectic week in the Contact Center Solutions Community to say the least. Not only were there nice to not new capabilities offered, jobs to be had and industry recognition, but there was also a number of items on trends and a large dose of helpful advice. [ Read More ]
07/19/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!