Contact Center Solutions Featured Article

Saba Releases Saba Cloud Spring 2014 Talent Management Solution

April 11, 2014

To help organizations to more quickly train and prepare their employees to be revenue contributors, Saba (News - Alert), a company in next-generation cloud solutions for talent management, has announced the launch of the Saba Cloud Spring 2014.

The enhanced version of Saba Cloud Spring 2014 is equipped with many capabilities that help companies to help organizations enhance employee engagement, accelerate decision-making and improve productivity.

Saba Cloud Spring 2014 has enhanced predictive capabilities, an improved user experience and workflows, and a new way to easily and rapidly connect with other enterprise solutions and services.

Shawn Farshchi, president and CEO, Saba commented that, “With these important innovations to Saba Cloud, we have delivered a smarter suite of products that give people more ways to work while increasing better decision-making and productivity, With the latest updates driven by customer feedback and our commitment to innovation, we plan to continue to evolve our platform to meet the current and future needs of our customers and the marketplace.”

The Saba Cloud Spring 2014 release includes over 60 enhancements and has been built on Saba’s patent pending machine learning technology that guides managers and administrators to better decisions, while helping employees find the information and expertise they need to succeed.

Saba Cloud that comes with mobile applications (available for iOS and Android (News - Alert)) is the talent management solution designed to drive employee engagement. Saba Cloud now supports the TinCan 1.0 content standard.

Saba Cloud is suitable for customers operating in highly regulated environments such as financial, healthcare, pharmaceutical and insurance.

Stephan Millard, Vice president and Research Director at Ventana Research said, "Saba's Spring 2014 release of Saba Cloud delivers a significant step in helping companies adopt these next-generation technologies with enhancements like peer-to-peer HD conferencing and mobile goal management, both of which can help employees become more productive."




Edited by Peter Bernstein

Article comments powered by Disqus

Related Contact Center Solutions Articles

Watermark Consulting Study Reveals Business Value of a Great Customer Experience

For several years we have all heard how improving the customer experience has become a top priority of C-levels around the world, and that in a world of commoditization it is key to creating long-term sustainable competitive advantage. While this has been gospel for obvious reasons, it is always nice to have validation in the form of some statistics. This is precisely what customer experience advisory firm Watermark Consulting has done with its recent analysis of stock market returns which found… [ Read More ]
09/22/2014

Stalag Call Center?

I started thinking about Stalags a few weeks ago when I checked into a hotel with my wife. I pointed out a large call center across the street and my wife asked, "How do you know it is a call center? I don't see any signs saying that!" Her question hit me like a Mack truck. How did I know it was a call center? Were there any real clues or was I just clairvoyant? [ Read More ]
09/22/2014

Contact Center Solutions Week in Review: Hiring Spree in the US

There are two interesting trends that continue to make their appearance in Contact Center Solutions Community news on almost a weekly basis, and this week they are prominent. They happen to also be closely related. The first is that that with customer experience improvement being such a large priority for companies around the world, the investment in contact centers is clearly increasing. The second is that whether it is contact centers for individual companies and government agencies of relying… [ Read More ]
09/20/2014

Tellwise Smart Messages Integrated with Salesforce.com CRM

Tellwise Smart Messages has been integrated with Salesforce.com CRM software. This integration offers automated buyer communications, which enables continuous tracking, analysis, reporting and increased sales forecast accuracy. [ Read More ]
09/18/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!