Contact Center Solutions Featured Article

Saba Releases Saba Cloud Spring 2014 Talent Management Solution

April 11, 2014

To help organizations to more quickly train and prepare their employees to be revenue contributors, Saba (News - Alert), a company in next-generation cloud solutions for talent management, has announced the launch of the Saba Cloud Spring 2014.

The enhanced version of Saba Cloud Spring 2014 is equipped with many capabilities that help companies to help organizations enhance employee engagement, accelerate decision-making and improve productivity.

Saba Cloud Spring 2014 has enhanced predictive capabilities, an improved user experience and workflows, and a new way to easily and rapidly connect with other enterprise solutions and services.

Shawn Farshchi, president and CEO, Saba commented that, “With these important innovations to Saba Cloud, we have delivered a smarter suite of products that give people more ways to work while increasing better decision-making and productivity, With the latest updates driven by customer feedback and our commitment to innovation, we plan to continue to evolve our platform to meet the current and future needs of our customers and the marketplace.”

The Saba Cloud Spring 2014 release includes over 60 enhancements and has been built on Saba’s patent pending machine learning technology that guides managers and administrators to better decisions, while helping employees find the information and expertise they need to succeed.

Saba Cloud that comes with mobile applications (available for iOS and Android (News - Alert)) is the talent management solution designed to drive employee engagement. Saba Cloud now supports the TinCan 1.0 content standard.

Saba Cloud is suitable for customers operating in highly regulated environments such as financial, healthcare, pharmaceutical and insurance.

Stephan Millard, Vice president and Research Director at Ventana Research said, "Saba's Spring 2014 release of Saba Cloud delivers a significant step in helping companies adopt these next-generation technologies with enhancements like peer-to-peer HD conferencing and mobile goal management, both of which can help employees become more productive."




Edited by Peter Bernstein

Article comments powered by Disqus

Related Contact Center Solutions Articles

Carrier iQ Showcases Capabilities at 2015 Mobile World Congress

Carrier iQ, provider of device-sourced mobile intelligence, announced three solutions for iQ Care and an executive customer experience management (CEM) solution to measure the actual mobile user experience at the 2015 Mobile World Congress in Barcelona. [ Read More ]
03/03/2015

Ytel Picks VoiceBase for Cloud Contact Center Speech Analytics Enhancement

It is no secret that contact centers are now intensely interested in Big Data and sophisticated analytics to improve operational efficiency, effectiveness and the customer experience. Let's face it, knowing who is saying what, when, where, why and with what result is extremely valuable. In fact, it is this need to know that has driven large volume contact centers to increasingly look to sophisticated speech analytics to give them the business intelligence they desire not just about customer inte… [ Read More ]
03/03/2015

Carrier iQ Showcases New Capabilities at 2015 Mobile World Congress

Carrier iQ adds three enhancements for obtaining actionable business intelligence from mobile devices. [ Read More ]
03/03/2015

Plantronics' DA80 Makes Customer Service Centers Smarter

The moniker smart is now attached to phones, TVs, homes and even cars. As the size of computer processors get even smaller, more products will be embedded with the technology to make them smarter to deliver improved efficiency and productivity for many different industries. For contact centers, the goal is to always improve customer service, and then new Plantronics next-generation USB audio processor not only increases the effectiveness of service center operations, but it makes customer intera… [ Read More ]
02/25/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!