Canada-based 3C Contact Services, an outsourcing specialist in tailored inbound and outbound solutions for small- and medium-sized businesses (SMBs) is providing a full suite of contact center solutions for Zero to Hero Fitness centers. The 3C solutions will include customer retention, customer service, and sales support.
Rick Johnson, acting president of 3C Contact Services said, “We are excited to announce a new businesses relationship with Zero to Hero Fitness. We look forward to providing Zero to Hero Fitness’ valued clients a personalized, proactive customer experience.”
3C Contact Services believes that while many companies provide rich marketing tools they do not provide efficient contact center solutions in terms of personalization. As a result, this can reduce customer satisfaction, sales and total revenue. In fact, personalization of the customer experience is emerging as a key, if not the key, for retaining customers in almost every vertical market and regardless of business size. It is particularly true in the fitness market which is noted for its high churn rates.
In fact, it is for this very reason that Zero to Hero Fitness turned to 3C Contact Services for help including being able to take advantage of the business intelligence required to enhance customer relationships.
The contact center solutions that will benefit Zero to Hero Fitness include customer service, customer care, customer retention, and a series of other customer assistance capabilities. 3C sales services also include such things as lead generation and appointment scheduling, data verification services, loyalty management, winback programs and surveys among other services. The contact center services also include inbound and outbound solutions that are customizable and allow customers to up-sell and cross-sell products.
Recently 3C Contact Services became a member of the Association of TeleServices International (ATSI) and CAM-X, two of North America’s top call center trade associations. The ATSI represents 350 of the most sophisticated teleservice agencies in the world. The association works with a mission to enhance the value of association members’ businesses.
The Canadian Call Management Association (CAM-X) is an industry trade Association representing the needs and concerns of call centers and telephone answering services across North America.