Contact Center Solutions Featured Article

3C Contact Services Provides Contact Center Solutions for Zero to Hero Fitness

April 08, 2014

Canada-based 3C Contact Services, an outsourcing specialist in tailored inbound and outbound solutions for small- and medium-sized businesses (SMBs) is providing a full suite of contact center solutions for Zero to Hero Fitness centers. The 3C solutions will include customer retention, customer service, and sales support.

Rick Johnson, acting president of 3C Contact Services said, “We are excited to announce a new businesses relationship with Zero to Hero Fitness. We look forward to providing Zero to Hero Fitness’ valued clients a personalized, proactive customer experience.”

3C Contact Services believes that while many companies provide rich marketing tools they do not provide efficient contact center solutions in terms of personalization. As a result, this can reduce customer satisfaction, sales and total revenue. In fact, personalization of the customer experience is emerging as a key, if not the key, for retaining customers in almost every vertical market and regardless of business size.  It is particularly true in the fitness market which is noted for its high churn rates.

In fact, it is for this very reason that Zero to Hero Fitness turned to 3C Contact Services for help including being able to take advantage of the business intelligence required to enhance customer relationships.

The contact center solutions that will benefit Zero to Hero Fitness include customer service, customer care, customer retention, and a series of other customer assistance capabilities. 3C sales services also include such things as lead generation and appointment scheduling, data verification services, loyalty management, winback programs and surveys among other services. The contact center services also include inbound and outbound solutions that are customizable and allow customers to up-sell and cross-sell products.

Recently 3C Contact Services became a member of the Association of TeleServices International (ATSI) and CAM-X, two of North America’s top call center trade associations. The ATSI represents 350 of the most sophisticated teleservice agencies in the world. The association works with a mission to enhance the value of association members’ businesses.

The Canadian Call Management Association (CAM-X) is an industry trade Association representing the needs and concerns of call centers and telephone answering services across North America.




Edited by Peter Bernstein

Article comments powered by Disqus

Related Contact Center Solutions Articles

Acqueon U-Nexis Now Integrates with UCCX 10.5

Acqueon Technologies is a developer of software solutions for the customer collaboration industry. The company recently announced the availability of its U-Nexis, an outbound solution for the new Cisco Unified Contact Center Express 10.5 platform. [ Read More ]
07/31/2014

Micromax Invest in Brocade Ethernet to Power New Virtualized Data Center

Micromax Informatics, an India-based mobile handset manufacturer is, according to an IDC research, one of the Indian vendors that has powered the Indian smartphone market surge in 2013. With 16 percent market share in India and a strong presence in neighboring South Asian countries, the company is giving multinational mobile companies like Nokia and Samsung a run for their money. Having established itself as the second-largest smartphone player in India, the company is seeking a larger share of … [ Read More ]
07/31/2014

How A Complaining Customer Can Be Your New Best Friend

It's the kind of thing that's seldom thought of, particularly in the customer service field. There's a great opportunity in every complaining customer to make a new friend for the business, one that follows the brand, one that's willing to offer powerful word of mouth advertising, and one that's willing to stick with a business for life. But like all opportunities, it takes effort and diligence to realize, and there are some techniques to remember in order to turn that complaining customer into … [ Read More ]
07/30/2014

eGain Signs Definitive Agreement to Acquire Exony

eGain, a provider of customer engagement solutions, is soon to acquire Exony Limited, an innovative contact center software provider. [ Read More ]
07/30/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!