Contact Center Solutions Featured Article

Interactive Intelligence's "Outrageous Interactions" Contest Counting Down

August 20, 2008

 
 
Contest Continues to Receive Outrageous Submissions; Begins Countdown to Judging
 
 
 
Interactive Intelligence (News - Alert) is counting down to the closing date for submissions to its “Outrageous Interactions” contest. The contest will be open for submissions through Aug. 31, at which point a panel of expert judges will select the finalists to be voted on by the public. The contest is highlighting some of the strange occurrences that are commonplace in the call center industry, and Interactive Intelligence will be rewarding one deserving agent with the grand prize when it announces the winner at the Internet Telephony Conference & EXPO in September.
 
Call center agents and managers have been submitting their wildest stories from interactions with customers, including this submission: “When I was a member service representative for a public pension plan (I am now a quality assurance coordinator for the same plan), I answered the phone “STRS Ohio, this is member support, how may I help you?” The member proceeded to explain her situation. I answered, “May I begin with your SSN please?” Next thing I heard were nine beeps in my ear. After hitting mute (so she did not hear my laugh), I composed myself and responded “can you please say your SSN.” I suppose she thought I was an automated line or that I could decipher phone beeps!”
 
Another submission stated: “We had one of our call center phone agents take a call to order a DVD with ‘advice’ from celebrities on it. We advertised President Bush hugging our story host on the DVD. The potential customer asked our phone representative: “How much extra can I pay if The President can give me a hug?” She was 100 percent serious about this! We of course explained that was not possible, and we were very lucky just to get any time with the President at all!”
 
Interactive Intelligence is accepting submissions and counting down on TMCnet until the closing date for submissions Aug. 31. The winner of the contest will receive airfare and hotel accommodations for a trip for two to Hawaii.
 
If you think you have the winning story with one of your crazy interactions, you can submit them and find more information at http://www.outrageousinteractions.com, or e-mail your entry to: outrageousinteractions@inin.com.
 
 


Article comments powered by Disqus

Related Contact Center Solutions Articles

Xerox in Gartner's Leaders Quadrant for Third Straight Year on the Strength of its BPO Services

Gartner recently announced that as a result of its research and evaluation, Xerox's performance in business process outsourcing (BPO) had placed it in the Leaders Quadrant for that industry for 2014. It marks the third straight year that Xerox has received such recognition. [ Read More ]
04/15/2015

Evariant Delivers More Data Driven Solutions for the Healthcare Industry

With so much information at their disposal, service providers are offering solutions that make sense of all this data while combining different products and services to improve the overall operations of healthcare providers. The new release by Evariant looks to use big data and analytics to improve the experience of patients, physicians and employers with contact center solution for real-time engagement and mobile Physician Relationship Management app. [ Read More ]
04/13/2015

The FCC Hits AT&T With the Largest Privacy and Data Security Enforcement Action to Date

A breach that took place in AT&T call centers in Mexico, Colombia and the Philippines didn't make much news when it happened; but what brought it to light was the settlement the company made with the FCC. [ Read More ]
04/13/2015

Enghouse Interactive CRM Connecter 1.0 Certified for Integration with SAP

The big trend in customer experience management (CEM) is enabling customer care agents to have better real-time visibility of all aspects of the customer journey. In particular this means providing the valuable information that exists in customer relationship management systems and other databases where relevant information resides. [ Read More ]
04/10/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!