Contact Center Solutions Featured Article

Interactive Intelligence's "Outrageous Interactions" Contest Counting Down

August 20, 2008

 
 
Contest Continues to Receive Outrageous Submissions; Begins Countdown to Judging
 
 
 
Interactive Intelligence (News - Alert) is counting down to the closing date for submissions to its “Outrageous Interactions” contest. The contest will be open for submissions through Aug. 31, at which point a panel of expert judges will select the finalists to be voted on by the public. The contest is highlighting some of the strange occurrences that are commonplace in the call center industry, and Interactive Intelligence will be rewarding one deserving agent with the grand prize when it announces the winner at the Internet Telephony Conference & EXPO in September.
 
Call center agents and managers have been submitting their wildest stories from interactions with customers, including this submission: “When I was a member service representative for a public pension plan (I am now a quality assurance coordinator for the same plan), I answered the phone “STRS Ohio, this is member support, how may I help you?” The member proceeded to explain her situation. I answered, “May I begin with your SSN please?” Next thing I heard were nine beeps in my ear. After hitting mute (so she did not hear my laugh), I composed myself and responded “can you please say your SSN.” I suppose she thought I was an automated line or that I could decipher phone beeps!”
 
Another submission stated: “We had one of our call center phone agents take a call to order a DVD with ‘advice’ from celebrities on it. We advertised President Bush hugging our story host on the DVD. The potential customer asked our phone representative: “How much extra can I pay if The President can give me a hug?” She was 100 percent serious about this! We of course explained that was not possible, and we were very lucky just to get any time with the President at all!”
 
Interactive Intelligence is accepting submissions and counting down on TMCnet until the closing date for submissions Aug. 31. The winner of the contest will receive airfare and hotel accommodations for a trip for two to Hawaii.
 
If you think you have the winning story with one of your crazy interactions, you can submit them and find more information at http://www.outrageousinteractions.com, or e-mail your entry to: outrageousinteractions@inin.com.
 
 


Article comments powered by Disqus

Related Contact Center Solutions Articles

Earthlink Unveils Hosted Contact Center Solution

With more and more call centers moving to the United States, finding ways for those call centers to stay ahead of the competition has become more important than ever. Call centers are also working twice as hard to find ways to make employees that much more productive so they can serve the company and its customers. Earthlink believes it has one such solution with the arrival of its new Hosted Contact Center. [ Read More ]
11/25/2014

Accenture Releases Survey on Digital Police Solutions

Accenture has released a new survey on digital police solutions and how police can better serve their citizens using technology. [ Read More ]
11/24/2014

Contact Center Solutions Week in Review: Interactive Intelligence, Aspect Software and Nice Systems

What an unusual week in the Contact Center Solutions Community. I never thought I would use the word "war" in an article for the community, but interestingly in different context I ended up using it not once but twice. [ Read More ]
11/22/2014

Aspect Software Declares War in Workforce Optimization Market

We may be closing in on the holiday season and a time of "good cheer," but reality is that competition in business is a 24/7/365 affair. And, depending on whether you are a competitor or possible customer, it looks like this holiday season thanks to a new initiative by customer experience solutions provider Aspect Software you are either looking at a possible lump of coal in you X-mas stocking or a valuable present. The reason is Aspect has dropped the gloves in the hotly contested Workforce Opt… [ Read More ]
11/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!