Contact Center Solutions Featured Article

Interactive Intelligence's "Outrageous Interactions" Contest Counting Down

August 20, 2008

 
 
Contest Continues to Receive Outrageous Submissions; Begins Countdown to Judging
 
 
 
Interactive Intelligence (News - Alert) is counting down to the closing date for submissions to its “Outrageous Interactions” contest. The contest will be open for submissions through Aug. 31, at which point a panel of expert judges will select the finalists to be voted on by the public. The contest is highlighting some of the strange occurrences that are commonplace in the call center industry, and Interactive Intelligence will be rewarding one deserving agent with the grand prize when it announces the winner at the Internet Telephony Conference & EXPO in September.
 
Call center agents and managers have been submitting their wildest stories from interactions with customers, including this submission: “When I was a member service representative for a public pension plan (I am now a quality assurance coordinator for the same plan), I answered the phone “STRS Ohio, this is member support, how may I help you?” The member proceeded to explain her situation. I answered, “May I begin with your SSN please?” Next thing I heard were nine beeps in my ear. After hitting mute (so she did not hear my laugh), I composed myself and responded “can you please say your SSN.” I suppose she thought I was an automated line or that I could decipher phone beeps!”
 
Another submission stated: “We had one of our call center phone agents take a call to order a DVD with ‘advice’ from celebrities on it. We advertised President Bush hugging our story host on the DVD. The potential customer asked our phone representative: “How much extra can I pay if The President can give me a hug?” She was 100 percent serious about this! We of course explained that was not possible, and we were very lucky just to get any time with the President at all!”
 
Interactive Intelligence is accepting submissions and counting down on TMCnet until the closing date for submissions Aug. 31. The winner of the contest will receive airfare and hotel accommodations for a trip for two to Hawaii.
 
If you think you have the winning story with one of your crazy interactions, you can submit them and find more information at http://www.outrageousinteractions.com, or e-mail your entry to: outrageousinteractions@inin.com.
 
 


Article comments powered by Disqus

Related Contact Center Solutions Articles

Appeals Court OKs Redbox's Customer Info Disclosure to Third Parties

The U.S. Court of Appeals for the Seventh Circuit, based in Chicago, has given its approval of Redbox's practices for disclosing customer information to a third party regarding customer service issues. [ Read More ]
10/31/2014

On How to Avoid Challenges and Added Costs of Open Enrollment Period for 'Obamacare'

If you live in the U.S., consider this a type of public service announcement. We are about to enter the open enrollment period for 2015 as part of the continuing rollout of the Patient Protection and Affordable Care Act (PPACA), which has become better known as "Obamacare." As we are all aware, the initial rollout of Obamacare was problematic-to put it politely. However, the good news is that, thanks to some great work by the IT industry experts called in to fix it, healthcare.gov is working bet… [ Read More ]
10/31/2014

Getting Ready for the Holiday Rush-The Role of Customer Experience Transformation

It should be no surprise to anyone that the holiday season is fast-approaching, which means "all hands on deck" in the contact centers of retailers. And, as we move into what can best be characterized as the "Omni-channel Era" when it comes to providing a compelling customer experience, retailers are busy transforming virtually every aspect of how to provide such experiences. [ Read More ]
10/31/2014

When it comes to Contact Center Agents 'Mind the Gap'

As content curator and contributor to the Contact Center Solutions Community, part of my function is to review information and insights from around the Web and illuminate them to our readers. In this regard, I would like to recommend an insightful posting from IT-Online titled, "How to differentiate customer experience." [ Read More ]
10/30/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!