Contact Center Solutions Featured Article

Interactive Intelligence's "Outrageous Interactions" Contest Counting Down

August 20, 2008

 
 
Contest Continues to Receive Outrageous Submissions; Begins Countdown to Judging
 
 
 
Interactive Intelligence (News - Alert) is counting down to the closing date for submissions to its “Outrageous Interactions” contest. The contest will be open for submissions through Aug. 31, at which point a panel of expert judges will select the finalists to be voted on by the public. The contest is highlighting some of the strange occurrences that are commonplace in the call center industry, and Interactive Intelligence will be rewarding one deserving agent with the grand prize when it announces the winner at the Internet Telephony Conference & EXPO in September.
 
Call center agents and managers have been submitting their wildest stories from interactions with customers, including this submission: “When I was a member service representative for a public pension plan (I am now a quality assurance coordinator for the same plan), I answered the phone “STRS Ohio, this is member support, how may I help you?” The member proceeded to explain her situation. I answered, “May I begin with your SSN please?” Next thing I heard were nine beeps in my ear. After hitting mute (so she did not hear my laugh), I composed myself and responded “can you please say your SSN.” I suppose she thought I was an automated line or that I could decipher phone beeps!”
 
Another submission stated: “We had one of our call center phone agents take a call to order a DVD with ‘advice’ from celebrities on it. We advertised President Bush hugging our story host on the DVD. The potential customer asked our phone representative: “How much extra can I pay if The President can give me a hug?” She was 100 percent serious about this! We of course explained that was not possible, and we were very lucky just to get any time with the President at all!”
 
Interactive Intelligence is accepting submissions and counting down on TMCnet until the closing date for submissions Aug. 31. The winner of the contest will receive airfare and hotel accommodations for a trip for two to Hawaii.
 
If you think you have the winning story with one of your crazy interactions, you can submit them and find more information at http://www.outrageousinteractions.com, or e-mail your entry to: outrageousinteractions@inin.com.
 
 


Article comments powered by Disqus

Related Contact Center Solutions Articles

jobs4america Records 16,080 Net New US Contact Center Jobs Created in Q3

jobs4america is a coalition of forward-looking business leaders committed to creating jobs in America. [ Read More ]
10/21/2014

Dialogic IMG 2020 Now Avaya Compliant

Dialogic Inc., a Network Fuel company, recently announced that its IMG 2020 Integrated Media Gateway is now Avaya compliant. The solution is now compatible with Avaya Aura Experience Portal 7.0, Avaya Aura Communication Manager6.3 and Avaya Aura Session Manager 6.3 as an integrated media gateway. [ Read More ]
10/21/2014

Sitel to Create 300 New Jobs

Sitel, a global customer care provider, recently announced its plans to strengthen the staff at its customer care call center in Hamilton, Alabama. The company will hire 300 professionals to offer inbound customer support for its new client. [ Read More ]
10/21/2014

Cost Savings or Customer Experience? It Doesn't Have to be a Choice

It's a simple fact - customers expect quality. They expect things to work. They expect not to have problems. That said, most accept they may encounter issues from time to time but, when they do, they expect quick and easy resolution. In other words, they expect your customer service to work. "Work," though, may mean very different things in terms of having appropriate resolution mechanisms in place, depending largely on the personal preferences of the customer. [ Read More ]
10/20/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!