Contact Center Solutions Featured Article

Interactive Intelligence's "Outrageous Interactions" Contest Counting Down

August 20, 2008

 
 
Contest Continues to Receive Outrageous Submissions; Begins Countdown to Judging
 
 
 
Interactive Intelligence (News - Alert) is counting down to the closing date for submissions to its “Outrageous Interactions” contest. The contest will be open for submissions through Aug. 31, at which point a panel of expert judges will select the finalists to be voted on by the public. The contest is highlighting some of the strange occurrences that are commonplace in the call center industry, and Interactive Intelligence will be rewarding one deserving agent with the grand prize when it announces the winner at the Internet Telephony Conference & EXPO in September.
 
Call center agents and managers have been submitting their wildest stories from interactions with customers, including this submission: “When I was a member service representative for a public pension plan (I am now a quality assurance coordinator for the same plan), I answered the phone “STRS Ohio, this is member support, how may I help you?” The member proceeded to explain her situation. I answered, “May I begin with your SSN please?” Next thing I heard were nine beeps in my ear. After hitting mute (so she did not hear my laugh), I composed myself and responded “can you please say your SSN.” I suppose she thought I was an automated line or that I could decipher phone beeps!”
 
Another submission stated: “We had one of our call center phone agents take a call to order a DVD with ‘advice’ from celebrities on it. We advertised President Bush hugging our story host on the DVD. The potential customer asked our phone representative: “How much extra can I pay if The President can give me a hug?” She was 100 percent serious about this! We of course explained that was not possible, and we were very lucky just to get any time with the President at all!”
 
Interactive Intelligence is accepting submissions and counting down on TMCnet until the closing date for submissions Aug. 31. The winner of the contest will receive airfare and hotel accommodations for a trip for two to Hawaii.
 
If you think you have the winning story with one of your crazy interactions, you can submit them and find more information at http://www.outrageousinteractions.com, or e-mail your entry to: outrageousinteractions@inin.com.
 
 


Article comments powered by Disqus

Related Contact Center Solutions Articles

Golden Gate BPO Solutions Partners with NETCAST BPO Services

When it comes to business process outsourcing (BPO) while many parts of the world are gaining traction as places to locate facilities, India and the Philippines because of their large English-speaking talent pools remain the dominant BPO places to operate. This is particularly true for companies whose majority of customers require support in English. [ Read More ]
05/21/2015

AMC Technology Contact Canvas Integrates Contact Center Apps to Microsoft Dynamics CRM

In recognition of the value-added of CRM integration with contact center capabilities, enterprise and contact center application integration software specialists AMC Technology has announced it has telephony enabled Microsoft CRM 2013 and 2015 through its Contact Canvas platform. The AMC platform allows customers to integrate business apps and communications across the enterprise, from contact center agents to knowledge workers and mobile staff. [ Read More ]
05/21/2015

Lazy Dog Restaurants Partners with RRT On Takeout Management Solution

When it comes to the business world, customer satisfaction is the real currency that keeps a company going. This is true whether talking about a retail or restaurant or a call center. Lazy Dog Restaurant and Bar just announced it is taking the next step in increasing its customer service approach thanks to an agreement with Restaurant Revolution Technologies. The agreement will allow Lazy Dog to implement an innovative takeout order management solution that is going to be supported by the compan… [ Read More ]
05/12/2015

Boston Retail Partners' Survey Reveals 87 Percent Plan on Using Gamification

The latest survey from Boston Retailers Partners reveals retailers are implementing customer relationship management (CRM) solutions as a key enabler to influencing customers. And gamification has become an important tool as part of the CRM deployment. [ Read More ]
05/12/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!