Contact Center Solutions Featured Article

CosmoCom Receives TMC Labs Innovation Award for 2008

August 20, 2008

CosmoCom (News - Alert), a provider of Contact Center Consolidation 2.0 solutions, has announced that Technology Marketing Corporation (TMC) has recognized its CosmoCall Universe Contact Center platform.
 
TMC (News - Alert) has selected this platform for its prestigious TMC Labs Innovation Award for 2008, as featured in the current issue of Customer Interaction Solutions magazine, a TMC publication. This selection is considered to be significant recognition in the industry as it recognizes the value of the product’s offering to the industry.

“CosmoCom prides itself on innovations with a purpose: to optimize communication between organizations and their customers," said Ari Sonesh, CosmoCom's Chairman and CEO, in a Wednesday statement.

"From our original patented work on the all-IP contact center architecture and universal queuing and routing, through every version and product improvement, including our latest advances enabling comprehensive contact center platform consolidation in the largest enterprises, we are working to make organizations more reachable and responsive, improve the customer experience, and make customer care more efficient and cost effective for companies on every continent."

Nadji Tehrani, founder and chairman of TMC, and publisher of Customer Interaction Solutions added: "CosmoCom clearly demonstrated to the staff of TMC Labs the innovation of CosmoCall Universe and how it has made significant contributions in the advancement of the industry. We're proud to reward this outstanding accomplishment with a TMC Labs Innovation Award this year."

"CosmoCom has created a ground-breaking product with CosmoCall Universe and it has demonstrated raw innovation with unique features," said Tom Keating (News - Alert), CTO and TMC Labs Editorial Director.

"I look forward to seeing other innovative solutions from CosmoCom as it continues to contribute to the future of the CRM and call center marketplace."

The TMC Labs Innovation Awards were developed in an effort to honor products that demonstrate raw innovation, unique features and significant contributions toward improving communications technology.

These awards are granted to those products that represent a significant contribution to the industry. The TMC Labs 2008 Innovation Award highlights are set to be published in the September and October 2008 issues of Customer Interaction Solutions magazine.

CosmoCom has done well to recognize the challenges within the contact center industry and has taken an innovative approach to delivering solutions that address the every day business needs of the contact center. In doing so, the company is able to eliminate the fluff and focus on real-time solutions that deliver measurable performance.
 
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is The Compelling ROI Benefits of Contact Center Quality and Performance Management Technologies, brought to you by Voice Print International (News - Alert).

Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan's articles, please visit her columnist page.

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