Contact Center Solutions Featured Article

NewVoiceMedia Expands with Two New North American Cloud Nodes

March 26, 2014

NewVoiceMedia (News - Alert), a provider of cloud based contact center and voice solutions, has been offering its solutions to small businesses with only a few people taking calls to large corporations and multi-site contact centers with hundreds of agents.

Recently, the company has added two new cloud nodes in North America, to keep up with the customers demand and to extend its capacity to assist tens of thousands of agents.

The company has been experiencing tremendous growth in the past few years and some of the reasons behind it are the investment from Notion Capital and Eden Ventures and the technological development by strengthening of NewVoiceMedia's team. The company has extended its North American presence by continuing well-established partnerships with US-based companies such as Salesforce.

Apart from these, the company has also strengthened its global presence with inauguration of its San Francisco and New York offices and the appointment of Jamison Powell as Vice President Sales, North America Eastern Region and E.J. Tague as Vice President Sales, North America Western Region.

“Our true cloud technology, which enables revolutionary customer connections, is transforming North America’s contact center market,” said Jonathan Gale, CEO at NewVoiceMedia. “Our investment in infrastructure in this region reflects our ongoing commitment to providing customers and prospects with the best support possible, no matter where they are.”

The company has also announced that the total number of customers using NewVoiceMedia solutions has doubled in recent years. The key role played by the company in acquiring new customers at this pace is its investment and focus in developing technology that revolutionizes the customer experience throughout sales, marketing and customer service functions.

The company has also patented several technology solutions, one of which allows calls to be automatically routed to the most suitable agent based on records stored in company’s cloud CRM systems and data gathered from public sources.




Edited by Cassandra Tucker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence, BT and Accenture

The future is now, or at least it is coming at us fast in the Contact Center Solutions Community, and there are two great ways to be part of the industry buzz as to what is unlikely to unfold in 2015. The first is to attend ITEXPO East, January 27-30, 2014 at the Miami Beach Convention center. This is a great opportunity to be warm and more to the point, hear, see and discuss contact center issues in person with peers and subject matter experts. [ Read More ]
01/17/2015

Customer Experience: The Last True Differentiator

In Ernst & Young's Global Consumer Banking Survey 2014, customers chose "the way I am treated" as the second most important reason for trusting their banking provider, just behind the understandably important "financial stability" of their bank. Customer experience was also cited as the most common reason for opening and closing accounts, more important than fees, rates, locations or convenience. Approximately 40 percent of customers planned to open or close an account in 2014. This means banks … [ Read More ]
01/16/2015

Digital Is Driving Businesses to Offer Personal and Intuitive Customer Experiences says Accenture Report

The preoccupation with improving the customer experience (CX) by C-levels around the world has been a trend for several years. In fact, the fastest growing C-level position is Customer Experience Management Officer (CEMO) or some variation on the title. And, as CX becomes ever more important as the means to provide differentiated value, delighting existing customers and for obtaining and keeping new ones, the preoccupation will not only grow more intense in 2015, but so will the investments in t… [ Read More ]
01/16/2015

BT Launches New Personalized Video Message Service

When it comes to contact center out-reach there are two trends that everyone needs to literally and figuratively keep an eye on in 2015. They are "personalization" and "video." And, while the first may seem obvious since the goal of marketers is to make customers and prospects feel appreciated with tailored messages uniquely for them, the use of video on the outbound side of things is after many years becoming something more than a novelty. [ Read More ]
01/15/2015
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!