Contact Center Solutions Featured Article

NewVoiceMedia Expands with Two New North American Cloud Nodes

March 26, 2014

NewVoiceMedia (News - Alert), a provider of cloud based contact center and voice solutions, has been offering its solutions to small businesses with only a few people taking calls to large corporations and multi-site contact centers with hundreds of agents.

Recently, the company has added two new cloud nodes in North America, to keep up with the customers demand and to extend its capacity to assist tens of thousands of agents.

The company has been experiencing tremendous growth in the past few years and some of the reasons behind it are the investment from Notion Capital and Eden Ventures and the technological development by strengthening of NewVoiceMedia's team. The company has extended its North American presence by continuing well-established partnerships with US-based companies such as Salesforce.

Apart from these, the company has also strengthened its global presence with inauguration of its San Francisco and New York offices and the appointment of Jamison Powell as Vice President Sales, North America Eastern Region and E.J. Tague as Vice President Sales, North America Western Region.

“Our true cloud technology, which enables revolutionary customer connections, is transforming North America’s contact center market,” said Jonathan Gale, CEO at NewVoiceMedia. “Our investment in infrastructure in this region reflects our ongoing commitment to providing customers and prospects with the best support possible, no matter where they are.”

The company has also announced that the total number of customers using NewVoiceMedia solutions has doubled in recent years. The key role played by the company in acquiring new customers at this pace is its investment and focus in developing technology that revolutionizes the customer experience throughout sales, marketing and customer service functions.

The company has also patented several technology solutions, one of which allows calls to be automatically routed to the most suitable agent based on records stored in company’s cloud CRM systems and data gathered from public sources.




Edited by Cassandra Tucker

Article comments powered by Disqus

Related Contact Center Solutions Articles

AT&T to Layoff 188 Workers in Illinois, Offering Transfers to Nearby Locations

A recent news report from The State-Journal Register in Springfield, Ill., says the AT&T call center in Springfield will soon close, transferring its work and workers to other Illinois locations. [ Read More ]
07/25/2014

Lowe's Opens New Customer Support Center

Lowe's, a home improvement company serving approximately 15 million customers in the United States, in collaboration with the State of Indiana and the City of Indianapolis is ready to open a Customer Support Center in Indianapolis. This new Customer Support Center will create up to 1,000 new jobs by 2016. [ Read More ]
07/24/2014

Contact Centers in Africa-Engaging Citizens and Engine for Economic Development

The recognition of the value of modern contact centers is a global phenomenon in terms of enabling governments to better engage and serve their citizens and as a driver of economic growth. This has been exemplified over the years by the enormous impact of the contact center business in places like the Philippines and India, and is of growing importance in Eastern Europe and the Middle East. And, now it can and should be Africa's turn according to Christopher Bell, Interactive Intelligence's Chan… [ Read More ]
07/24/2014

Interactive Intelligence INTERACTIONS 2014 Draws 2,200-Plus Attendees from 42 Countries

It is always a sign of company health, and typically an indicator of overall market vitality as well, when an annual gathering of customers, partners and leading industry subject matter experts by a recognized industry continues to expand. A case in point is customer experience solutions provider Interactive Intelligence's recently concluded INTERACTIONS 2014. [ Read More ]
07/24/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!