NewVoiceMedia, a provider of cloud based contact center and voice solutions, has been offering its solutions to small businesses with only a few people taking calls to large corporations and multi-site contact centers with hundreds of agents.
Recently, the company has added two new cloud nodes in North America, to keep up with the customers demand and to extend its capacity to assist tens of thousands of agents.
The company has been experiencing tremendous growth in the past few years and some of the reasons behind it are the investment from Notion Capital and Eden Ventures and the technological development by strengthening of NewVoiceMedia's team. The company has extended its North American presence by continuing well-established partnerships with US-based companies such as Salesforce.
Apart from these, the company has also strengthened its global presence with inauguration of its San Francisco and New York offices and the appointment of Jamison Powell as Vice President Sales, North America Eastern Region and E.J. Tague as Vice President Sales, North America Western Region.
“Our true cloud technology, which enables revolutionary customer connections, is transforming North America’s contact center market,” said Jonathan Gale, CEO at NewVoiceMedia. “Our investment in infrastructure in this region reflects our ongoing commitment to providing customers and prospects with the best support possible, no matter where they are.”
The company has also announced that the total number of customers using NewVoiceMedia solutions has doubled in recent years. The key role played by the company in acquiring new customers at this pace is its investment and focus in developing technology that revolutionizes the customer experience throughout sales, marketing and customer service functions.
The company has also patented several technology solutions, one of which allows calls to be automatically routed to the most suitable agent based on records stored in company’s cloud CRM systems and data gathered from public sources.