Contact Center Solutions Featured Article

NewVoiceMedia Expands with Two New North American Cloud Nodes

March 26, 2014

NewVoiceMedia (News - Alert), a provider of cloud based contact center and voice solutions, has been offering its solutions to small businesses with only a few people taking calls to large corporations and multi-site contact centers with hundreds of agents.

Recently, the company has added two new cloud nodes in North America, to keep up with the customers demand and to extend its capacity to assist tens of thousands of agents.

The company has been experiencing tremendous growth in the past few years and some of the reasons behind it are the investment from Notion Capital and Eden Ventures and the technological development by strengthening of NewVoiceMedia's team. The company has extended its North American presence by continuing well-established partnerships with US-based companies such as Salesforce.

Apart from these, the company has also strengthened its global presence with inauguration of its San Francisco and New York offices and the appointment of Jamison Powell as Vice President Sales, North America Eastern Region and E.J. Tague as Vice President Sales, North America Western Region.

“Our true cloud technology, which enables revolutionary customer connections, is transforming North America’s contact center market,” said Jonathan Gale, CEO at NewVoiceMedia. “Our investment in infrastructure in this region reflects our ongoing commitment to providing customers and prospects with the best support possible, no matter where they are.”

The company has also announced that the total number of customers using NewVoiceMedia solutions has doubled in recent years. The key role played by the company in acquiring new customers at this pace is its investment and focus in developing technology that revolutionizes the customer experience throughout sales, marketing and customer service functions.

The company has also patented several technology solutions, one of which allows calls to be automatically routed to the most suitable agent based on records stored in company’s cloud CRM systems and data gathered from public sources.




Edited by Cassandra Tucker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Plantronics' DA80 Makes Customer Service Centers Smarter

The moniker smart is now attached to phones, TVs, homes and even cars. As the size of computer processors get even smaller, more products will be embedded with the technology to make them smarter to deliver improved efficiency and productivity for many different industries. For contact centers, the goal is to always improve customer service, and then new Plantronics next-generation USB audio processor not only increases the effectiveness of service center operations, but it makes customer intera… [ Read More ]
02/25/2015

Contact Solutions Launches Adaptive IVR that Learns from Caller Behavior

We are all familiar with Interactive Voice Response (IVR) systems as the first thing we typically encounter when calling a contact center. The fact of the matter is that today's IVR capabilities can do a lot more than just give us options for directing calls to the appropriate resources. They are in fact valuable tools for contact center administrators in terms of improving the customer experience. In fact, as illustrated by the recent announcement by Reston, VA-based cloud-based customer care s… [ Read More ]
02/25/2015

Interactive Intelligence Highlights Five Customer Interaction Trends to Watch in 2015

A few weeks ago collaboration, communications and customer engagement solutions provider Interactive Intelligence hosted a jam-packed webinar called What's New for Contact Centers in 2015 and Why it Matters. If you missed this event, you can still watch and listen to the archived version, and it is highly recommended to say the least. [ Read More ]
02/19/2015

Teleperformance Wins Frost & Sullivan Award for Product Leadership in Chile

Work with BBVA cited as Teleperformance Wins Frost & Sullivan Product Leadership in Chile award. [ Read More ]
02/18/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!