Contact Center Solutions Featured Article

CCNG Announces Three Contact Center and Customer Experience Management Events in May

March 26, 2014

CCNG International, a member of Professional Peer Network (PPN) for Contact Center and Customer Service Executives, is delighted to announce the May event schedule for the 2014 Improving the Customer Experience event series.

The CCNG event will take place in the greater Milwaukee area on May 1st.The event will be hosted by Kohl’s contact center operations in Menomenee Falls, WI that will be followed by the Columbus, OH event on May 7th hosted by JP Morgan (News - Alert) Chase in their mortgage service contact center facility in northeast Columbus.

The CCNG event will be hosted by Ossur Americas contact center operations located in Foothill Ranch, CA (News - Alert).

David Hadobas, President and CEO of CCNG International Inc. said in a statement, “CCNG members host these events to both showcase their contact center and share the best practices in customer care and contact center management with peers; we are off to another great start and look forward to a busy and exciting May with these three exciting hosts and site locations.”

 All three events will focus on strategies and best practices for customer service and contact center operations, so that contact centers can improve overall levels of customer experience in five key areas.

The May events will showcase presentations, group discussions, and site tours from hosts Kohl’s, JP Morgan Chase, and Ossur Americas. Each event has a very interactive agenda to engage both attendees and presenters throughout the day. 

“The ability to freely communicate our shared opportunities is great. It is so refreshing and valuable to be in a setting (not in conflicting industries) to comfortably share best practices. Thank you CCNG, said Michael Brouillette, Division manager, Charlotte NC CCC, Allstate Insurance Company. The May events will be sponsored by Voice Print International VPI, Five9 (News - Alert), Avaya, OpenSpan, Innosource, Aspect Software, and Working Solutions.




Edited by Cassandra Tucker

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