Contact Center Solutions Featured Article

August 19, 2008

Transcensus Releases Free Guided Training for Microsoft Dynamics CRM Online

By Anamika Singh

TMCnet Contributor

Transcensus, an innovator in electronic performance support and interactive learning technologies, announced the release of free training content for Microsoft (News - Alert) Dynamics CRM Online.

Training content is based on Transcensus' award-winning SHO Guide authoring solution and captures various scenarios and workflows for the typical CRM user. This interactive learning script delivers step-by-step guidance directly inside Microsoft Dynamics CRM Online to assist the user in performing the task more efficiently with a corresponding reduction in errors.

The content is available to all Microsoft Dynamics CRM Online users and can be accessed directly from the Transcensus Web site.

"This is not like other types of learning content you have seen before," said Mark Adkins, Vice President of Product Development at Transcensus. "SHO Guide content is like driving with a GPS to get you to your destination. Just launch the script for the task you want to complete, and then follow the guidance we provide in the live application. The SHO script helps you locate and then stay on the correct path to complete the task you are trying to perform."

According to Mr. Adkins, Transcensus is also working on developing new CRM learning products, including additional modules for Microsoft Dynamics CRM Online. The training content library for Microsoft Dynamics CRM Online is the first Transcensus learning product for the CRM market.

"We recognized the need for this type of resource to help companies increase user acceptance and proficiency with respect to CRM tools and other enterprise software applications. SHO Guide content for Microsoft Dynamics CRM Online will help insure that users are able to use the application immediately, and increase the likelihood that organizations can maximize their employees' use of the software with minimal training."

Transcensus is based in Orem, Utah. It hopes that the SHO Guide technology based revolutionary learning readiness resource will enhance CRM implementation and usability.

Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is Jim Cossetta, President, CEO, 4What Interactive, Creators of The VoIPTrainer, brought to you by 4What Interactive (News - Alert)

Anamika Singh is a contributing editor for TMCnet. To read more of Anamika's articles, please visit her columnist page.

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