Contact Center Solutions Featured Article

Interactive Intelligence's Global Alliance Program Offers New Power in Customer Service

March 19, 2014

Interactive Intelligence (News - Alert) is already a name to know when it comes to making the customer experience better, and now the company is about to augment that position even more by introducing its new Global Alliance Program. With this program in place, partners will get access to a wide array of new tools designed to help users better develop complete solutions for improving customer experience.

The Global Alliance Program offers participation at three different levels, each with its own specific set of services available. There's the Member level, the Contributor, and finally the Innovator; the firm already counts several companies as members at the Innovator level, including IBM, Microsoft (News - Alert), Polycom, and Zendesk among others.

All users in the Global Alliance Program get access to a host of integration tools, including desktop, server-side and cloud integrations, as well as SIP validation systems. There are a set of online-based self-help tools, as well as a set of integration starter kits. Technical training is even available, at a discount, and there are also code samples and how-to articles, allowing developers to help ensure that the products developed are in line with the best solutions that the industry currently has to offer.

Image via Shutterstock

Plus, once the developers in question, who have access to the Global Alliance Program, have completed development work on the solution in question, there's also access to the Interactive Intelligence MarketPlace for Alliance participants. With access to MarketPlace, those involved in the Alliance can get in an a set of process automation templates, custom reports, dashboard systems, and several other powerful new tools involved in getting the solution out to market.

The Interactive Intelligence solution looks to offer plenty of tools to help partners stay under the company's umbrella from start to finish. That's a smart plan overall as it helps to build the company's importance in the mind of its users; essentially, Interactive Intelligence looks to be building its own customer experience systems, making its customers—those enrolling in the Global Alliance Program—see more value out of the process by offering different steps at different levels of functionality. Those who sign on will see plenty of reward, and signing on at a higher level provides a higher level of return, encouraging those companies to stick with Interactive Intelligence for other needs.

Only time will tell how well Interactive Intelligence's plan works overall, but one thing is quite clear: there's plenty to like about this program, and those companies getting involved at any layer of the Global Alliance Program should derive benefit from that association. There are simply too many useful tools involved to not see some kind of benefit.




Edited by Alisen Downey

Article comments powered by Disqus

Related Contact Center Solutions Articles

Logitech's USB headset H570e to Enhance the UC Experience

With workplaces constantly changing, there has been an accelerated demand for software and headsets; while the transition to a softphone is almost automatic, the search for a good affordable headset that's tuned to unified communications platforms isn't easy. However, Logitech has a new comfortable one lined up that might just suit their needs-the USB headset H570e. [ Read More ]
07/28/2014

Talk2Rep Partners with Lighthouse Works

Talk2Rep, Inc., a national business process outsourcing (BPO) provider based in Florida, has entered into a strategic partnership with Lighthouse Works. This partnership offers improved job opportunities for people who have poor visions. [ Read More ]
07/28/2014

Contact Center Solutions Week in Review

The Contact Center Solutions Community this past week once again delivered an eclectic mix of industry recognition, news about job opportunities/or lost ones, industry growth, new capabilities and some trend spotting. [ Read More ]
07/26/2014

Cairn Housing Association Deploys Netcall's Customer Engagement Suite

Cairn Housing Association has chosen Netcall's customer engagement suite to improve the way it interacts with customers. The not-for-profit Scottish organisation has intentions to enhance its service delivery by using social media analysis and engagement capabilities, for the first time ever. [ Read More ]
07/25/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!