Contact Center Solutions Featured Article

Interactive Intelligence Launches Customer Experience Makeover Contest

March 06, 2014

There is little doubt about the popularity of “makeover” televisions shows. The biggest has been the ratings hit for ABC Extreme Makeover Home Edition (which has over 1.5 million likes on Facebook (News - Alert)), but if you look at the channel guide here in the U.S., the number of similar shows on cable is huge.

The reason for the above prolog is that the makeover, and it could be extreme, is coming to the contact center solutions sector, with the announcement that global customer experience solutions provider Interactive Intelligence (News - Alert) is launching a Customer Experience Makeover: Contact Center Style contest.

The contest is open to businesses of any size worldwide looking for a no-charge makeover of their contact center technologies, equipment and facilities.

This could be a substantial deal for the winner. The makeover will include:

  • Interactive Intelligence cloud contact center technology
  • Associated hardware, phones, headsets, CRM software, workstations, monitors, furniture, and interior design services
  • Training and consulting services.

“Our business is helping contact centers improve the service experience they deliver to their customers,” said Interactive Intelligence chief marketing officer Joe Staples (News - Alert). “With that objective in mind, we created this contest to showcase the difference the latest technologies, equipment, and best practices can make in delivering a great customer experience. We look forward to giving that one lucky winner the opportunity to delight its customers, while turning service into a competitive weapon.”

Not only will the winner be supplied contact center software and hardware delivered via a cloud deployment model by Interactive Intelligence, along with training and consulting services, but they will receive from partner sponsors additional technologies, equipment and services. Those sponsors to-date include Contact Center Compliance, OrgSpan, Plantronics (News - Alert) and Zendesk.

A panel of Interactive Intelligence judges will determine the Customer Experience Makeover contest winner. Interactive Intelligence will announce the winner at its annual global customer and partner event, INTERACTIONS 2014, held June 2-5, 2014 in Indianapolis, Indiana, U.S.A.

The good news is that the winner need not be present to qualify. However, given the fact that Interactive Intelligence will be documenting the winning contact center’s makeover with photos, videos, blogs and articles from start to finish, from a marketing standpoint having that moment when your company’s name is announced captured should be very valuable.

Here is what you need to know to participate. Contest candidates can submit an entry form now through April 30. Contest rules and the application form are available at www.inin.com/cxmakeover.

All candidates will be considered, except businesses that have already engaged in sales discussions with Interactive Intelligence, or one of its resellers. As the saying goes, “You have to be in it to win it!”  Good luck to everyone.  I will be at INTERACTIONS 2014, and while we all will be winners by our attendance, I look forward to the moment when the makeover winner is revealed.  




Edited by Cassandra Tucker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Aspect Software Declares War in Workforce Optimization Market

We may be closing in on the holiday season and a time of "good cheer," but reality is that competition in business is a 24/7/365 affair. And, depending on whether you are a competitor or possible customer, it looks like this holiday season thanks to a new initiative by customer experience solutions provider Aspect Software you are either looking at a possible lump of coal in you X-mas stocking or a valuable present. The reason is Aspect has dropped the gloves in the hotly contested Workforce Opt… [ Read More ]
11/21/2014

Ozonetel Integrates CloudAgent with Zoho CRM

A big part of improving the customer experience, regardless of whether you are an enterprise or a service provider, is breaking down the silos of customer information that exist inside an organization. Having a full view of the customer is important to customer lifecycle management and hence the overall customer experience. And, one of the big places to look for enhancing visibility into all things customer related is obviously tight integration with various capabilities with customer relationsh… [ Read More ]
11/21/2014

LiveVox Data Center to Bring Cloud Contact Center Capabilities to Canada

As financial results from various contact center and unified communications (UC) solutions providers continue to flow in for this quarter two things are becoming increasingly clear. First, is that those seeking to upgrade their customer experience capabilities are accelerating the adoption of the cloud and hybrid solutions as their preferred path. Second, is that North America continues to be the hotbed of this with not just the large U.S. market as a target of opportunity, but also the vibrant … [ Read More ]
11/21/2014

Contact Centers Join the Fight-JITC Certifies T-Metrics Contact Center on Microsoft Lync 2013

For the last 10 years, T-Metrics has designed, developed, and deployed numerous approved products on APLITS (Approved Products List Integrated Tracking System. As of today, T-Metrics is the only provider of contact center software that has been JITC certified to work on Microsoft Lync 2013, and their solution can be found on the Approved Products List (APL) for purchase by Department of Defense organizations at www.disa.mil/ucco. [ Read More ]
11/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!