Contact Center Solutions Featured Article

Interactive Intelligence Launches Customer Experience Makeover Contest

March 06, 2014

There is little doubt about the popularity of “makeover” televisions shows. The biggest has been the ratings hit for ABC Extreme Makeover Home Edition (which has over 1.5 million likes on Facebook (News - Alert)), but if you look at the channel guide here in the U.S., the number of similar shows on cable is huge.

The reason for the above prolog is that the makeover, and it could be extreme, is coming to the contact center solutions sector, with the announcement that global customer experience solutions provider Interactive Intelligence (News - Alert) is launching a Customer Experience Makeover: Contact Center Style contest.

The contest is open to businesses of any size worldwide looking for a no-charge makeover of their contact center technologies, equipment and facilities.

This could be a substantial deal for the winner. The makeover will include:

  • Interactive Intelligence cloud contact center technology
  • Associated hardware, phones, headsets, CRM software, workstations, monitors, furniture, and interior design services
  • Training and consulting services.

“Our business is helping contact centers improve the service experience they deliver to their customers,” said Interactive Intelligence chief marketing officer Joe Staples (News - Alert). “With that objective in mind, we created this contest to showcase the difference the latest technologies, equipment, and best practices can make in delivering a great customer experience. We look forward to giving that one lucky winner the opportunity to delight its customers, while turning service into a competitive weapon.”

Not only will the winner be supplied contact center software and hardware delivered via a cloud deployment model by Interactive Intelligence, along with training and consulting services, but they will receive from partner sponsors additional technologies, equipment and services. Those sponsors to-date include Contact Center Compliance, OrgSpan, Plantronics (News - Alert) and Zendesk.

A panel of Interactive Intelligence judges will determine the Customer Experience Makeover contest winner. Interactive Intelligence will announce the winner at its annual global customer and partner event, INTERACTIONS 2014, held June 2-5, 2014 in Indianapolis, Indiana, U.S.A.

The good news is that the winner need not be present to qualify. However, given the fact that Interactive Intelligence will be documenting the winning contact center’s makeover with photos, videos, blogs and articles from start to finish, from a marketing standpoint having that moment when your company’s name is announced captured should be very valuable.

Here is what you need to know to participate. Contest candidates can submit an entry form now through April 30. Contest rules and the application form are available at www.inin.com/cxmakeover.

All candidates will be considered, except businesses that have already engaged in sales discussions with Interactive Intelligence, or one of its resellers. As the saying goes, “You have to be in it to win it!”  Good luck to everyone.  I will be at INTERACTIONS 2014, and while we all will be winners by our attendance, I look forward to the moment when the makeover winner is revealed.  




Edited by Cassandra Tucker

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