This was a rather unusual but very interesting week in the Contact Center Solutions Community. While there were the typical new products and services and industry recognition, what caught our attention the most was the number of interesting reports and surveys which raise and answer a lot of industry questions. They are well worth a read.
In fact, before getting to the hard news, a quick review of all of the advice and insights is in order. It includes:
On the industry recognition front, Assurant Solutions, a provider of extended service contracts, recently announced that one of the company's top officials won a silver award at the eighth annual Stevie Awards for Sales and Customer Service. In addition, Forrester Research has recognized Centrify as a strong performer in the emerging critical area of unified identity management across data center, cloud and mobile platforms.
As noted at the top, there were also a few new products and services introduced to the market this past week. They included:
Finally in other industry news, Folha de S. Paulo, the biggest newspaper in Brazil, recently implemented the new Altitude uCI 8 customer interaction management solution. And, host Interactive Intelligence has broadened its reseller network.
For this weekend I would like to suggest clicking on the links on the community home page. They are constantly being updated with new eBooks, whitepapers, videos, demos, etc. Plus, for detailed information on specific areas of interest, our affiliated channels — Accounts Receivable Management, Business Process Automation, CaaS, Cloud-based Contact Centers and Insurance Technology — are places to visit frequently and bookmark.
And, if you missed it, the webinar Key 2014 Contact Center Trends and Priorities: How you can be ready, is one you really should consider downloading, and find out what a distinguished group of industry experts had to say about the future of customer service at our recently concluded ITEXPO event.
I would also be remiss, if it was not mentioned that Interactive Intelligence has released the agenda for its Interactions 2014 event in Indianapolis.