Contact Center Solutions Featured Article

Assurant Solutions' Official Wins Silver Award at Stevie Awards

February 28, 2014

Assurant Solutions, a provider of extended service contracts, recently announced that one of the company’s top officials has won silver award at the eighth annual Stevie Awards for Sales and Customer Service.

Jimmy Griffith, director of quality assurance, was recognized for excellence and achievement in the contact center leader of the year category. He has now won this award for fourth year in a row. Griffith hired, trained and developed employees during the relocation of the company’s customer contact center to Oregon. The officials from the company said that Griffith led the team from the front, and under his leadership the team achieved the targets and exceeded all performance measurements.

"Assurant Solutions helps consumers protect what matters most to them with responsive, reliable customer service," said Griffith. "It is a great honor to be recognized for making a positive contribution to our team and in our customers' lives on a daily basis."

"Our mission is to help our clients increase customer loyalty by improving the post-purchase experience," said Joe Erdeman, president of extended protection solutions at Assurant Solutions. "We are proud of the customer experience Jimmy and his team deliver on behalf of our clients and are happy to see their accomplishments recognized with this prestigious award."

Recently, Assurants Solutions received its certification in energy star after meeting the EPA performance levels. The call center offers individual and business products such as vehicle and mobile device protection, business financial protection, pre-funded funeral insurance, electronics, applicant and jewelry protection, and payment protection. In order to earn certification, the facility needs to score a 75 or higher on an energy performance indicator to become eligible. After eligibility, Energy Star sends either an engineer or a registered architect to verify the information submitted on the application was correct. This type of certification means wonders for the Albany call center.




Edited by Cassandra Tucker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence Lync Integration

The Contact Center Solutions Community continues to grow in terms of both jobs and the reach of community interests as this week's news highlights. [ Read More ]
10/25/2014

Case Study: A Web-based Forecasting Solution for Sizeable Contact Centers

Technological advances over the past decade have led to an explosion of data. Companies across all industries are working hard to learn how to harness this data to improve their business operations and run more efficiently. This is the same story for the contact center solutions community - using data effectively can help with workload management and staffing optimization. The case study below demonstrates how two companies, Fourworkx and Shinetech Software, worked together to move workforce man… [ Read More ]
10/24/2014

Westpac Relies on Teradata Insights to Enhance Customer Experience

Australian bank Westpac selects Teradata solutions to get better insights for improving customer experience. [ Read More ]
10/24/2014

No Missing Links with Interactive Intelligence Lync Integration

There can be little denying that the Holy Grail for enhancing customer experiences is to absolutely ensure that the right people have the right tools at the right time to efficiently and effectively respond to customers in real-time. This is the reason so much attention and investment by vendors and their customers alike is being placed on omni-channel capabilities. [ Read More ]
10/24/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!