Contact Center Solutions Featured Article

Assurant Solutions' Official Wins Silver Award at Stevie Awards

February 28, 2014

Assurant Solutions, a provider of extended service contracts, recently announced that one of the company’s top officials has won silver award at the eighth annual Stevie Awards for Sales and Customer Service.

Jimmy Griffith, director of quality assurance, was recognized for excellence and achievement in the contact center leader of the year category. He has now won this award for fourth year in a row. Griffith hired, trained and developed employees during the relocation of the company’s customer contact center to Oregon. The officials from the company said that Griffith led the team from the front, and under his leadership the team achieved the targets and exceeded all performance measurements.

"Assurant Solutions helps consumers protect what matters most to them with responsive, reliable customer service," said Griffith. "It is a great honor to be recognized for making a positive contribution to our team and in our customers' lives on a daily basis."

"Our mission is to help our clients increase customer loyalty by improving the post-purchase experience," said Joe Erdeman, president of extended protection solutions at Assurant Solutions. "We are proud of the customer experience Jimmy and his team deliver on behalf of our clients and are happy to see their accomplishments recognized with this prestigious award."

Recently, Assurants Solutions received its certification in energy star after meeting the EPA performance levels. The call center offers individual and business products such as vehicle and mobile device protection, business financial protection, pre-funded funeral insurance, electronics, applicant and jewelry protection, and payment protection. In order to earn certification, the facility needs to score a 75 or higher on an energy performance indicator to become eligible. After eligibility, Energy Star sends either an engineer or a registered architect to verify the information submitted on the application was correct. This type of certification means wonders for the Albany call center.




Edited by Cassandra Tucker

Article comments powered by Disqus

Related Contact Center Solutions Articles

E-value International to Launch in Thriving Romanian Contact Center Market

According to a recent article published by The Diplomat, E-value International (EI) has opened a call center in Romania. The new facility is the latest addition to a growing contact center market in the country. [ Read More ]
03/31/2015

Satmetrix Finds Costco, USAA, Amazon.com and Apple Rank Highest for Customer Loyalty

Obviously one of the most important metrics for answering the question, "so how are we doing?" when it comes to providing compelling customer experiences is customer loyalty. In fact, measuring customer loyalty in general and against competitors is critical. In a world where alternatives are always a click away, and where customer acquisition costs are much higher than retaining existing ones, reducing churn and having permission to upsell is huge. [ Read More ]
03/31/2015

Report: Customer Service a Primary Concern for Consumers, Businesses

In the latest report from The Economist Intelligence Unit, "Creating a seamless retail customer experience," it asked consumers what exactly they want in their customer service and asked companies how they felt they deliver positive service through new technologies. [ Read More ]
03/30/2015

JD Power VoX: Holistic Approach to Customer Experience Monitoring and Management

One of the more interesting challenges in a world where enhancing the customer experience is now at the top of C-level lists everywhere is how to analyze and optimize those experience to drive financial results. For over 45 years, Westlake Village, California-based J.D. Power has specialized in helping organizations better understand the voice of the customer, and they have just introduced something that is sure to capture executive attention. [ Read More ]
03/27/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!