Contact Center Solutions Featured Article

New Altitude uCI 8 Solution Helps Folha de S. Paulo to Improve Customer Service

February 25, 2014

Folha de S. Paulo, the biggest newspaper in Brazil, recently implemented the new, robust Altitude uCI 8 customer interaction management solution.

“The solution was implemented on schedule with full support from Altitude. It was quite a challenge as, at the same time, we have also updated the hardware, databases, the scripts and some tools aiming to achieve more effective customer engagement” said Elaine Gauzzi, Contact Center Manager at Folha de S. Paulo, in a press statement.

With a daily readership of 300,000, Folha de S. Paulo is touted as one of the most influential media sources in Brazil. The deployment of Altitude uCI 8 customer interaction management solution helped the newspaper to improve quality and increase efficiency in customer service and campaigns.

It has also been able to enhance operational performance and simplify proactive customer service management, with the help of the solution.

 “We perceived the solution’s potential the minute we started to use it,” states Gauzzi. “The new functionalities bring added value and flexibility to campaign management and execution.” Altitude uCI 8 solution has a unified desktop and very flexible management tools that provide real time KPI’s and enable immediate changes on ongoing campaigns making for more efficient and productive proactive customer service.

Officials said that Altitude’s new campaign management tools enable a better resource allocation in the contact center and provide real time monitoring and detailed information on customers and campaigns.

Furthermore, Altitude’s uCI 8 solution offers operational and business metrics that help companies to improve processes, increase productivity and maximize customer engagement.

Last year in October, TMCnet reported that Altitude Software has appointed industry veteran Raquel Serradilla as its new vice president for Southern Europe. 




Edited by Cassandra Tucker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Computer Instruments Unveils 2.0 of Screen Pop Premium

Software manufacturer Computer Instruments Inc, CI, unveiled its latest version, Release 2.0 of Screen Pop Premium (SPP), a productivity tool that will improve and enhance organization and save their valuable time. [ Read More ]
07/23/2014

BenchmarkPortal Awards Center of Excellence Certification to Brother International

The Brother International customer contact center has recently earned Center of Excellence certification from BenchmarkPortal, a contact center research and consulting organization. [ Read More ]
07/23/2014

Aragon Research Names Altocloud a Hot Vendor

Altocloud, a software company, recently announced that Aragon Research, a technology-focused research and advisory firm, has named the company a Hot Vendor in Sales Enablement, in its new report: Hot Vendors in Sales Enablement, 2014. [ Read More ]
07/23/2014

Presence Technology Partners with Interactive Connect

Presence Technology, a provider of Multi-Channel Contact Center solutions that enable Contact Centers to optimize resources and improve communication process efficiencies, and Interactive Connect, LLC, a voice and data managed services and solutions provider, have announced new partnership. [ Read More ]
07/22/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!