Contact Center Solutions Featured Article

New Altitude uCI 8 Solution Helps Folha de S. Paulo to Improve Customer Service

February 25, 2014

Folha de S. Paulo, the biggest newspaper in Brazil, recently implemented the new, robust Altitude uCI 8 customer interaction management solution.

“The solution was implemented on schedule with full support from Altitude. It was quite a challenge as, at the same time, we have also updated the hardware, databases, the scripts and some tools aiming to achieve more effective customer engagement” said Elaine Gauzzi, Contact Center Manager at Folha de S. Paulo, in a press statement.

With a daily readership of 300,000, Folha de S. Paulo is touted as one of the most influential media sources in Brazil. The deployment of Altitude uCI 8 customer interaction management solution helped the newspaper to improve quality and increase efficiency in customer service and campaigns.

It has also been able to enhance operational performance and simplify proactive customer service management, with the help of the solution.

 “We perceived the solution’s potential the minute we started to use it,” states Gauzzi. “The new functionalities bring added value and flexibility to campaign management and execution.” Altitude uCI 8 solution has a unified desktop and very flexible management tools that provide real time KPI’s and enable immediate changes on ongoing campaigns making for more efficient and productive proactive customer service.

Officials said that Altitude’s new campaign management tools enable a better resource allocation in the contact center and provide real time monitoring and detailed information on customers and campaigns.

Furthermore, Altitude’s uCI 8 solution offers operational and business metrics that help companies to improve processes, increase productivity and maximize customer engagement.

Last year in October, TMCnet reported that Altitude Software has appointed industry veteran Raquel Serradilla as its new vice president for Southern Europe. 




Edited by Cassandra Tucker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Altocloud Jumps in the Smyths Toys Toybox to Bolster E-Commerce Presence

Those not immediately familiar with Smyths Toys can be forgiven, particularly if they don't live in the U.K or in Ireland, where Smyths Toys has at last report 80 stores to its credit. But Smyths Toys might well be easier find thanks to a new connection with Altocloud, which will bolster Smyths Toys' online presence and make e-commerce that much easier to carry out. [ Read More ]
04/22/2015

US Contact Center Jobs Continued to Increase in the First Quarter of 2015

The number of new U.S. contact center jobs was on the rise in the first quarter of this year, according to a jobs4america report. [ Read More ]
04/21/2015

Xerox in Gartner's Leaders Quadrant for Third Straight Year on the Strength of its BPO Services

Gartner recently announced that as a result of its research and evaluation, Xerox's performance in business process outsourcing (BPO) had placed it in the Leaders Quadrant for that industry for 2014. It marks the third straight year that Xerox has received such recognition. [ Read More ]
04/15/2015

Evariant Delivers More Data Driven Solutions for the Healthcare Industry

With so much information at their disposal, service providers are offering solutions that make sense of all this data while combining different products and services to improve the overall operations of healthcare providers. The new release by Evariant looks to use big data and analytics to improve the experience of patients, physicians and employers with contact center solution for real-time engagement and mobile Physician Relationship Management app. [ Read More ]
04/13/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!