Contact Center Solutions Featured Article

CRM Seller Infogain Announces Deal with India's Haldiram Snacks

August 15, 2008

Infogain Corporation, a vendor of CRM, ERP, Integration and Business Intelligence products, has announced its alliance with Haldiram Snacks, a manufacturer of popular Indian snacks.
 
Haldiram has engaged Infogain's services to develop and implement a dispatch management product to streamline its business processes.
 
The snacks vendor has several manufacturing units at multiple locations to support its retail operations across the globe, company officials say, adding that "all consignments are packed and dispatched to various retail outlets from these manufacturing units." Haldiram uses a manual process to manage the dispatch of these consignments, which leads, as you can guess, to a sub-optimal efficiency.
 
Infogain proposes to automate Haldiram's dispatch management process, and bring in its retail Business Process Management expertise to streamline Haldiram's business process.
 
"We aim to provide a reliable and futuristic automation product to Haldiram that will redefine its dispatch management practices to bring in more productivity and business efficiency," said Pramod Kapoor, Infogain's head of retail delivery services.
 
 Infogain's retail practice offers end to end IT products for retailers worldwide, including store systems, merchandising, BI, application management, financials CRM, and integration services.
 
Last month, Infogain and middleware provider Red Hat (News - Alert) announced an enterprise reseller agreement.
 
The agreement is described by Infogain officials as "a strategic step to accelerate adoption of Linux and JBoss into the enterprise market." As a certified Red Hat Advanced Partner, Infogain will offer the Red Hat Applications Stack, including enterprise versions of Linux, JBOSS, and Hibernate as well as customized services.
 
Infogain will use this partnership to "help its customers build products with reduction in total cost of ownership," the Infogainians say. Infogain's clients will be able to integrate JBoss Enterprise Middleware into their software product.
 
"The open source initiative is gaining tremendous momentum in the market enterprise, this alliance is a logical step," said Glenn Gramling, Infogain's Senior Vice President of Sales and Marketing, adding that "Red Hat will integrate with Infogain's open source best practices and methodologies."
 
In May Infogain, an Indian vendor of CRM, ERP, and BI products and services, entered into an expanded services partnership with California-based Compiere, according to Indian trade journal CXOToday.
 
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is ApplianX IP Gateway as a VoIP-Enabled Programmable Switch, brought to you by Aculab (News - Alert).

David Sims is a contributing editor for TMCnet. To read more of David�s articles, please visit his columnist page. He also blogs for TMCnet here.

Article comments powered by Disqus

Related Contact Center Solutions Articles

jobs4america Records 16,080 Net New US Contact Center Jobs Created in Q3

jobs4america is a coalition of forward-looking business leaders committed to creating jobs in America. [ Read More ]
10/21/2014

Dialogic IMG 2020 Now Avaya Compliant

Dialogic Inc., a Network Fuel company, recently announced that its IMG 2020 Integrated Media Gateway is now Avaya compliant. The solution is now compatible with Avaya Aura Experience Portal 7.0, Avaya Aura Communication Manager6.3 and Avaya Aura Session Manager 6.3 as an integrated media gateway. [ Read More ]
10/21/2014

Sitel to Create 300 New Jobs

Sitel, a global customer care provider, recently announced its plans to strengthen the staff at its customer care call center in Hamilton, Alabama. The company will hire 300 professionals to offer inbound customer support for its new client. [ Read More ]
10/21/2014

Cost Savings or Customer Experience? It Doesn't Have to be a Choice

It's a simple fact - customers expect quality. They expect things to work. They expect not to have problems. That said, most accept they may encounter issues from time to time but, when they do, they expect quick and easy resolution. In other words, they expect your customer service to work. "Work," though, may mean very different things in terms of having appropriate resolution mechanisms in place, depending largely on the personal preferences of the customer. [ Read More ]
10/20/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!