Contact Center Solutions Featured Article

GENBAND Announces New Call Grabber Solution

February 14, 2014

When it comes to the business world, there are companies like GENBAND that are looking to do more than make their current solutions better. These companies are looking to come up with brand new kinds of technology that will make the business day that much easier for their clients. GENBAND feels it has come up with one kind of solution that will make those looking for a new kind of Unified Communications (News - Alert) tool quite happy.

The company was recently rewarded with a patent for call-transfer technology that will allow people who are equipped with their smart office platform to seamlessly transfer active calls from one handset to another. Even better is that this is more than something that will allow you to pick up a call in one office and transfer it to another, this Call Grabber tech will allow you to pick up a call in one office and seamlessly transfer it to a smartphone, tablet, or laptop in a one step process.

This one-step process is so seamless that GENBAND (News - Alert) is claiming that it is undetectable to other people on the call.  That will obviously come in handy for companies who are using UC technology to service their clients from a variety of different locations or without a main hub at all.

“Our Call Grabber technology is just another example of how GENBAND is innovating to make employees more accessible and productive,” said BG Kumar, President of GENBAND’s Multimedia Business Unit in a recent statement announcing the patent win. “Mobility is more than just having a mobile device – it is about improving access to communications from anywhere and allowing employees to select the most conducive device for their work environment.”

The company says clicking on an icon or entering a certain code activates the proprietary technology. Once the button is pushed or code entered, the call is transferred right away and without any indication it has indeed been transferred to another device. 




Edited by Cassandra Tucker

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