Contact Center Solutions Featured Article

Wheelings & Dealings: Lithium Rumored to Be Tying the Bow on Klout Acquisition

February 11, 2014

Lithium Technologies (News - Alert) is reportedly solidifying plans to buy Klout for an estimated $100 million or more, according to an exclusive report today by website Re/code.

This is important because it signals yet another major development in the area of customer experience management, which has become a rallying cry of many businesses in recent months.

The rumored acquirer offers Lithium Social Web, which it gained through its acquisition more than a year ago of Social Dynamx. Customers of its social customer experience solutions have included AT&T, BT, Best Buy (News - Alert), Indosat, Sephora, Skype, and Telstra.

Lithium President and CEO Rob Tarkoff said: “Visionary companies see increasing customer expectations as an opportunity. Savvy financial services providers like Barclaycard use the Lithium platform to engage and enlist their customers in an entirely new way —inviting them to participate in the business as partners, helping to reinvent old business models. Not only are firms like Barclaycard gaining competitive advantage by building the kind of relationships customers expect today, they’re leading an entire industry by delivering a fully differentiated, disruptive customer experience.”

Image via Shutterstock.

Klout refers to itself as the standard for influence. It offers ways to enable brands to benefit from people who are considered influencers within the social networking environment, and vice versa. The company claims it is all about empowering people to benefit from their influence, whether it’s by getting access to Cathay Pacific’s first class lounge when they show their Klout Score to the receptionist, or by getting excellent customer service via their influence with other people.

Re/code, which broke this story today, also noted that this would be a perfect pairing. However, it added, that Klout has “become a bit of a whipping boy for criticism of the vanity of social media.”




Edited by Stefania Viscusi

Article comments powered by Disqus

Related Contact Center Solutions Articles

Looksery Enables Face to Face Communication Capabilities for Call Centers

Now call centers can handle calls face to face (though avatars) with their customers. Looksery, a company that provides face tracking and modification technologies for real-time video messaging, has made its unique technology available for call centers. This software takes the call center communication to the next step by providing the much needed personal visual interfaces to the entire call process. [ Read More ]
08/01/2014

China Mobile Jiangsu Selects Nuance Communications

China Mobile Jiangsu Branch has selected Nuance's speech and Natural Language Understanding (NLU) technology as to enhance the experience of callers who need service support from the company. [ Read More ]
08/01/2014

Israel HFC Call Center Fields Citizen Concerns Amidst Rocket Fire

The Home Front Command call center is a bastion of safety and information for Israeli residents in this current time of fighting with groups such as Hamas and the rocket fire pummeling the country. [ Read More ]
08/01/2014

Acqueon U-Nexis Now Integrates with UCCX 10.5

Acqueon Technologies is a developer of software solutions for the customer collaboration industry. The company recently announced the availability of its U-Nexis, an outbound solution for the new Cisco Unified Contact Center Express 10.5 platform. [ Read More ]
07/31/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!