Contact Center Solutions Featured Article

Wheelings & Dealings: Lithium Rumored to Be Tying the Bow on Klout Acquisition

February 11, 2014

Lithium Technologies (News - Alert) is reportedly solidifying plans to buy Klout for an estimated $100 million or more, according to an exclusive report today by website Re/code.

This is important because it signals yet another major development in the area of customer experience management, which has become a rallying cry of many businesses in recent months.

The rumored acquirer offers Lithium Social Web, which it gained through its acquisition more than a year ago of Social Dynamx. Customers of its social customer experience solutions have included AT&T, BT, Best Buy (News - Alert), Indosat, Sephora, Skype, and Telstra.

Lithium President and CEO Rob Tarkoff said: “Visionary companies see increasing customer expectations as an opportunity. Savvy financial services providers like Barclaycard use the Lithium platform to engage and enlist their customers in an entirely new way —inviting them to participate in the business as partners, helping to reinvent old business models. Not only are firms like Barclaycard gaining competitive advantage by building the kind of relationships customers expect today, they’re leading an entire industry by delivering a fully differentiated, disruptive customer experience.”

Image via Shutterstock.

Klout refers to itself as the standard for influence. It offers ways to enable brands to benefit from people who are considered influencers within the social networking environment, and vice versa. The company claims it is all about empowering people to benefit from their influence, whether it’s by getting access to Cathay Pacific’s first class lounge when they show their Klout Score to the receptionist, or by getting excellent customer service via their influence with other people.

Re/code, which broke this story today, also noted that this would be a perfect pairing. However, it added, that Klout has “become a bit of a whipping boy for criticism of the vanity of social media.”




Edited by Stefania Viscusi

Article comments powered by Disqus

Related Contact Center Solutions Articles

Earthlink Unveils Hosted Contact Center Solution

With more and more call centers moving to the United States, finding ways for those call centers to stay ahead of the competition has become more important than ever. Call centers are also working twice as hard to find ways to make employees that much more productive so they can serve the company and its customers. Earthlink believes it has one such solution with the arrival of its new Hosted Contact Center. [ Read More ]
11/25/2014

Accenture Releases Survey on Digital Police Solutions

Accenture has released a new survey on digital police solutions and how police can better serve their citizens using technology. [ Read More ]
11/24/2014

Contact Center Solutions Week in Review: Interactive Intelligence, Aspect Software and Nice Systems

What an unusual week in the Contact Center Solutions Community. I never thought I would use the word "war" in an article for the community, but interestingly in different context I ended up using it not once but twice. [ Read More ]
11/22/2014

Aspect Software Declares War in Workforce Optimization Market

We may be closing in on the holiday season and a time of "good cheer," but reality is that competition in business is a 24/7/365 affair. And, depending on whether you are a competitor or possible customer, it looks like this holiday season thanks to a new initiative by customer experience solutions provider Aspect Software you are either looking at a possible lump of coal in you X-mas stocking or a valuable present. The reason is Aspect has dropped the gloves in the hotly contested Workforce Opt… [ Read More ]
11/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!