Contact Center Solutions Featured Article

Wheelings & Dealings: Lithium Rumored to Be Tying the Bow on Klout Acquisition

February 11, 2014

Lithium Technologies (News - Alert) is reportedly solidifying plans to buy Klout for an estimated $100 million or more, according to an exclusive report today by website Re/code.

This is important because it signals yet another major development in the area of customer experience management, which has become a rallying cry of many businesses in recent months.

The rumored acquirer offers Lithium Social Web, which it gained through its acquisition more than a year ago of Social Dynamx. Customers of its social customer experience solutions have included AT&T, BT, Best Buy (News - Alert), Indosat, Sephora, Skype, and Telstra.

Lithium President and CEO Rob Tarkoff said: “Visionary companies see increasing customer expectations as an opportunity. Savvy financial services providers like Barclaycard use the Lithium platform to engage and enlist their customers in an entirely new way —inviting them to participate in the business as partners, helping to reinvent old business models. Not only are firms like Barclaycard gaining competitive advantage by building the kind of relationships customers expect today, they’re leading an entire industry by delivering a fully differentiated, disruptive customer experience.”

Image via Shutterstock.

Klout refers to itself as the standard for influence. It offers ways to enable brands to benefit from people who are considered influencers within the social networking environment, and vice versa. The company claims it is all about empowering people to benefit from their influence, whether it’s by getting access to Cathay Pacific’s first class lounge when they show their Klout Score to the receptionist, or by getting excellent customer service via their influence with other people.

Re/code, which broke this story today, also noted that this would be a perfect pairing. However, it added, that Klout has “become a bit of a whipping boy for criticism of the vanity of social media.”




Edited by Stefania Viscusi

Article comments powered by Disqus

Related Contact Center Solutions Articles

Presence Technology Partners with Interactive Connect

Presence Technology, a provider of Multi-Channel Contact Center solutions that enable Contact Centers to optimize resources and improve communication process efficiencies, and Interactive Connect, LLC, a voice and data managed services and solutions provider, have announced new partnership. [ Read More ]
07/22/2014

Fonolo: Say Goodbye to Nerve-Wracking Hold Times

Anyone who has had to wait on hold knows how frustrating it can be; you either have to put up with listening to snippets of songs or music (that you'd rather not hear) or endure long periods of silence not knowing what's happening at the other end. Tech Cu, a credit union in the Silicon Valley, decided to give its call center customers a better experience by replacing nerve-wracking hold times with a call-back solution. [ Read More ]
07/22/2014

El Centro de CenturyLink Celebrates its Thirtieth Anniversary

As CenturyLink travels down memory lane and relives its thirty years of existence, it has many reasons to be proud of its achievements. Realizing how important the Hispanic market was, committed employees, with support from the company, established a bilingual call center to provide in-language customer service to the company's Spanish-speaking customer base. After this, "El Centro de CenturyLink" was born, and from then on, there was no looking back. [ Read More ]
07/21/2014

Contact Center Solutions Week in Review

It was another eclectic week in the Contact Center Solutions Community to say the least. Not only were there nice to not new capabilities offered, jobs to be had and industry recognition, but there was also a number of items on trends and a large dose of helpful advice. [ Read More ]
07/19/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!