Amdocs' OSS Displays Prolonged Energy in New Businesses
August 14, 2008
Amdocs has maintained a continued momentum for its OSS (operations support systems) offerings in new businesses, spanning across a variety of geographies and sectors. The company states that their recent achievements include wins at Tier 1 and Tier 2 service providers in Europe and North America, and major deployments at a number of large European service providers.
Amdocs deals with customer experience systems innovation and claims to enable service providers to deliver an integrated, innovative and intentional customer experience at every point of service.
The company released a list of achievements for demonstrating its OSS momentum. Amdocs stated that in August of 2006, it acquired Cramer to form the centerpiece of its OSS offering for the fixed, wireless and cable sectors. Amdocs invested in its OSS portfolio, and the Amdocs CES -Cramer OSS 7.5 will complete the integration of the assets from the Cramer OSS portfolio into Amdocs CES, delivering the industry's first integrated suite for OSS, supporting planning, fulfillment and assurance using common data and processes.
Amdocs reported revenues of $2.84 billion in fiscal 2007 and has more than 17,000 employees and serves customers in more than 50 countries.
In April, Amdocs acquired Jacobs Rimell to expand into the broadband cable sector market and to become the only vendor to provide a complete order-to-cash solution for broadband cable and satellite service providers.
Company officials say Amdocs has released five new OSS products and additionally ten productized business processes, known as process "packs". The packs are for service providers to regulate their business practices for new services to reduce operational costs and installation time.
Resource Planner, Planning Engine, Trend Planner and Site Planner are the methods that can be done using Amdocs’ new products. Amdocs explained that these solutions deliver customer experience excellence, combining the software, service and expertise to help its customers execute their strategies.
Amdocs is collaborating with innovative companies including IBM and Cisco. Amdocs recently announced a standard-based service fulfillment solution with IBM and a data integrity management solution with Cisco.
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