Avtex, a company that provides professional services and strategic consulting, recently announced that Interactive Intelligence, provider of software and services designed to improve the customer experience, has named the company as 2014 Platinum Elite Partner after it met stringent product certification, software sales and renewals, and customer satisfaction requirements.
Avtex claims that it encompasses a full 360° suite of solutions including user experience design, application development, unified communications, contact centers, portals, business intelligence and customer relationship management. Driven by technology know-how and passionate about customer experience, Avtex helps clients deliver exceptional experiences to their customers using technology. The company is backed by strategic partnerships with Microsoft, Sitecore and Interactive Intelligence.
“Our Platinum Elite program is the highest standard we offer and demonstrates a reseller’s commitment to achieving maximum return on investment for its customers through superior product knowledge and a focus on long-term customer satisfaction,” said Interactive Intelligence chief business officer, Paul Weber.
“Our approach to technology deployments is unique because we spend a lot of time up front with customers to first ensure their marketing and IT initiatives are aligned,” said George Demou, president and CEO of Avtex. “This helps them build a customer experience strategy, which drives our technology decisions – not the other way around. This unique approach, combined with the investment we’ve made in the Interactive Intelligence software as a Platinum Elite partner for 8 years running, gives customers a truly differentiated technology deployment experience.”
In related news, Avtex announced that Richard Brynteson has been awarded a Microsoft Most Valuable Professional award for Lync. Microsoft MVP awards are given to exceptional technical leaders who actively share their high quality, real world expertise with others. As an MVP, Brynteson is part of a highly select group of experts that represent technology's best and brightest who share a deep commitment to community and a willingness to help others. Brynteson is a Team Lead and Senior Systems Engineer at Avtex, focusing exclusively on Lync Server and Enterprise Voice Deployments.