ITEXPO is going to be one of the biggest things to hit Florida since the polar vortex, and with the arrival of ITEXPO—running January 28 – 31 at the Miami Beach Conference Center--will be a host of new developments, new products, and means to connect the makers of said products with not only networking opportunities but also presentations of information on industry topics. Set to join the fray of companies ready to show off the best and brightest in the various lineups is Telax, who will be showing off its line of hosted contact center solutions.
While Telax's line of hosted contact center solutions is pretty impressive on its own, the newest version will bring with it several new features that should make it even more attractive in a competitive market of hosted contact center offerings. Perhaps the biggest new addition to Telax's system is an advanced dashboard system which helps to offer new measures in analytics, as well as benefits to business intelligence accordingly. Telax is also bringing in a new coaching module with scoring systems for call center agents to ensure that agents are performing at the expected level of quality, as well as a new workforce management (WFM) system. The WFM in question is WFM 2.0, and it's said to be the only such system native to a cloud-based call center system.
As powerful a system as this is, Telax will have plenty more to offer than just the hosted contact center mechanisms. Telax can offer IT help desk solutions, service desk solutions, sales and reservation desk solutions, and perhaps most important of all, business continuity solutions. Being able to keep operations running despite conditions on the ground is something that every business strives for, but very few realize. How many operations out there could keep running with power outages, or with network service outages? Telax's hosted call center systems can help keep operations going by decentralizing many common functions of an operation and keeping at least basic services going even through a disaster or the like.
Telax's systems can also offer powerful tools like interactive voice response (IVR) menus to help better transfer callers to the correct departments, automatic call distribution mechanisms to help get calls where same are needed, and even distributed team systems to allow for flexible work locations, which are crucial in gathering together a geographically diffuse team.
That's plenty of power for just about anyone's needs, but for ITEXPO, it's only the beginning, and far from the end. There's a lot going on at the big show, and plenty to help out. There will be a host of workshops on the slate covering a dizzying array of topics from Web-based real time communications (WebRTC) for both business and consumer use, reseller training slots, SIP trunking, and much, much more. Keynotes from IBM Cloud Labs and Alcatel-Lucent go even farther, so most anyone with a stake in the communications industry as we know it should be well-served here. Many more videos on this and other subjects can be found here.
There are mere hours left until ITEXPO 2014 starts up, and there will be plenty on hand for just about anyone. Telax's new systems will be a big part of that, but only just one part of a wider development system that will shake up the world of telecommunications in ways we'll only be able to understand after these have reached the wider market.