Contact Center Solutions Featured Article

What 2014 Has in Store for Project Managers

January 08, 2014

2013 was an interesting year for project managers, as hiring picked up and businesses gained steam. 2014 is expected to be even better because it is time to consolidate growth and ride on the wave of technology. Below are the top four predictions about how project management will change in 2014.

More Cloud-based Tools

In 2014, more companies are expected to use cloud-based tools such as Liquid Planner, Wrike and AtTask for project management. These tools are particularly useful for scheduling and collaboration. More such tools are expected to hit the markets in 2014 and this will change the way project managers have traditionally handled time and resources.

More Leadership than Management

The traditionally accepted role of a project manager is likely to change in 2014 to keep pace with the growing competition. Managers will have to spend more time leading projects than simply managing them. This means managers have to constantly come up with new products and services that will help the organization to have an edge in the market. Moreover, project managers will have to aggressively lead the team into new areas of functionality. This situation is a stark contrast to the accepted views of managing a team with guidance from the upper management.

Distributed Teams

Organizations are moving towards the idea of diversified teams which means project managers have to get used to the idea of dealing with resources located in different parts of the world. Technology has made it easier than ever before to collaborate across geographical boundaries and time zones, so organizations are looking to make the best use of the talent that exists across the globe. All this means that project managers have to work in different time zones and manage people who come from different countries and cultures.

Project Management Is In Demand

Project management positions are going to be in great demand as organizations are looking for quality over quantity. Companies will look for someone who is able to make a mark for themselves within the organization by taking the company and its products to new heights. While this is good news for project managers, they also have to work hard to meet the expectations.

These trends show that project management will take an interesting path in 2014.




Edited by Cassandra Tucker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Interactive Intelligence's Ninth Consecutive Year of Happy Employees

Interactive Intelligence managed to land in position 14 on Indiana's 2015 Best Places to Work list, taking its slot in the "major companies" category. [ Read More ]
05/27/2015

Golden Gate BPO Solutions Partners with NETCAST BPO Services

When it comes to business process outsourcing (BPO) while many parts of the world are gaining traction as places to locate facilities, India and the Philippines because of their large English-speaking talent pools remain the dominant BPO places to operate. This is particularly true for companies whose majority of customers require support in English. [ Read More ]
05/21/2015

AMC Technology Contact Canvas Integrates Contact Center Apps to Microsoft Dynamics CRM

In recognition of the value-added of CRM integration with contact center capabilities, enterprise and contact center application integration software specialists AMC Technology has announced it has telephony enabled Microsoft CRM 2013 and 2015 through its Contact Canvas platform. The AMC platform allows customers to integrate business apps and communications across the enterprise, from contact center agents to knowledge workers and mobile staff. [ Read More ]
05/21/2015

Lazy Dog Restaurants Partners with RRT On Takeout Management Solution

When it comes to the business world, customer satisfaction is the real currency that keeps a company going. This is true whether talking about a retail or restaurant or a call center. Lazy Dog Restaurant and Bar just announced it is taking the next step in increasing its customer service approach thanks to an agreement with Restaurant Revolution Technologies. The agreement will allow Lazy Dog to implement an innovative takeout order management solution that is going to be supported by the compan… [ Read More ]
05/12/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!