Contact Center Solutions Featured Article

Infosys McCamish Debuts VPAS Customer Service Work Desk Service Platform

December 18, 2013

Infosys (News - Alert) McCamish Systems the BPO unit of Infosys has unveiled a new transformational customer service platform, VPAS Customer Service Work Desk (CSWD).

Officials explained that the VPAS CSWD synergizes the flexibility and configurability features of Pegasystems’ (News - Alert) business process management (BPM) software and the comprehensive VPAS policy administration system from Infosys McCamish. The resulting solution is a powerful and optimized Web-based customer service platform.

The platform delivers a configurable desktop which offers several communication options that can be leveraged by service representatives. The solution is flexible and can enhance operational excellence and in turn customer experience.

Also the customized display of available information and the linking of business-critical systems under a single platform can enhance service efficiencies significantly, said officials.

The VPAS customer service work desk enables enterprises to access detailed metrics using which they can track task performance and improve real time visibility into operations. The platform has been especially designed to make use of multiple policy administration systems for end-to-end servicing of the various types of life insurance and annuity contracts.

VPAS also reduces the time-to-market for customized business processes in addition to delivering an individualized service experience to the agent and policy owner cost effectively.

In September 2013 Gartner (News - Alert) announced that Infosys McCamish has been positioned in the leader’s quadrant of the Gartner Magic Quadrant for North American life insurance policy administration systems.

Infosys McCamish was picked for its technology and outsourcing credentials and the delivery of its back-office services securely and cost effectively. The company’s VPAS platform provides end-to-end servicing and administration in BPO, SaaS (News - Alert) and hybrid models for all types of life insurance and annuity contracts.

The company’s PMACS platform is a series of software modules which address end to end the management of producers and their compensation. These can be deployed in License, SaaS, or BPO models. Seven of the top ten US insurers are among Infosys McCamish’s clients.




Edited by Ryan Sartor

Article comments powered by Disqus

Related Contact Center Solutions Articles

Frontier Communications Opens Customer Service Center in Provo, Utah

New customer service center in Provo Utah to support Frontier Secure business unit. [ Read More ]
04/23/2014

Stratus Video Interpreting Solution Reduces Language Barriers

Stratus Video Interpreting solution helps healthcare providers overcome language barriers in critical care situations. [ Read More ]
04/23/2014

Gubagoo Optimizes its Chat Platform for Mobile

Gubagoo is enabling dealers to track and target customers that visit their website through a smartphone or a tablet. [ Read More ]
04/22/2014

Wisconsin Making Call Center Business Worthwhile for SPI Global

The call center business market is one that has been getting all the more popular over the last few months. That has never been more obvious in Madison, Wis., where the state has just announced it will be giving a Philippines-based outsourcing company more than half a million dollars in order to expand a local call center. In exchange for incentives that will total $575,000 the company has said it will add as many as 286 jobs over the next three years. [ Read More ]
04/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!