Interactive Intelligence provides contact center, unified communications, and business process automation software.
The company just announced it has been honored with the 2013 Cloud Computing Excellence Award from Technology Marketing Corp's (TMC) Cloud Computing Magazine.
The company received the award for its Communications as a Service (CaaS) offerings.
Interactive Intelligence CaaS provides mid-size to large organizations with a secure and reliable access to a wide range of contact center solutions, unified communications, and business process automation applications, all built on best practices for cloud computing.
Some of the capabilities of Interactive Intelligence CaaS include skills-based and multichannel routing, interactive voice response (IVR), supervisory monitoring, call and screen recording, reporting, predictive dialing, workforce management, post-call surveys, real-time speech analytics, screen-pop, auto-attendant, Web chat, presence management, conferencing, mobility, business process automation, and more.
To strengthen its focus in the cloud portfolio, earlier this year, Interactive Intelligence also introduced CaaS Small Center, a cloud communications solution for organizations with 10 and 50 contact center agents.
According to officials at TMC, Interactive Intelligence reported an increase or 123 percent in cloud-based orders over the previous year.
"Interactive Intelligence saw the future of the cloud several years ago," said TMC Group editorial director Erik Linask. "Its execution speaks for itself.”
Linask continued, “Its customers are clearly embracing the security, reliability, breadth of functionality, and flexibility that Interactive Intelligence CaaS(SM) offers."
Interactive Intelligence, in partnership with TMC, is also launching a new global conference, CX Hot Trends Symposium: Shaping the Customer Experience, on June 2-4, 2014.
The symposium addresses the nine hottest trends shaping the customer experience and is intended to help enterprise and contact center professionals responsible for customer service more effectively use the latest technologies to deliver world-class customer experiences, the company said.
TMC CEO Rich Tehrani said, “The CX Hot Trends Symposium is a unique opportunity to discuss and debate face-to-face the future of customer service based on expert insight into both the latest technologies and social change."