Contact Center Solutions Featured Article

Filipino BPO Implements AMEYO Contact Center Communication Suite

November 25, 2013

Telan Associate, a Filipino BPO, has selected AMEYO to automate communications and increase productivity.

AMEYO is the flagship solution from Drishti for complete CIM (customer interaction management). It has been designed to add value to the businesses and pave way for a structured growth.

AMEYO will help Telan to enhance their customer service offerings by adopting technology to automate and increase the efficiency of their business processes.

"Telan agents were manually dialing out to customers, reminding them about their dues and payments. This was not efficient and agents missed out on callback requests and it delayed due dates further. We also relied on paperwork to gather information but printing customer information forms was tough. All these issues were addressed by AMEYO,” said Norman, the CEO and owner of Telan Associate, in a statement.


Norman said that the solution has increased efficiency of agents and boosted productivity. Automation has helped the company to streamline its processes and made it easy for agents.

“Telan agents are equipped with auto dialers, a robust CRM, and easy lead generation tools," said Norman.

ContactCenterSolutions recently reported that Drishti, a provider of contact center software and enterprise communications applications, has announced that Brunei-based Comquest Sdn Bhd has successfully automated its contact center processes by deploying the AMEYO Contact Center Communication Suite.

Comquest’s offers call center services, business process outsourcing (BPO), HR outsourcing, IT & ITES helpdesk and support services to its customers. With AMEYO, it can now manage all these processes from a single platform.

The AMEYO communications suite, winner of the 2013 TMC Labs Innovation Award, is designed to be a comprehensive solution that can handle inbound, outbound and blended processes with ease. By making use of an all-in-one approach, the aims to cater to the varied requirements of contact centers.

It is best suited for contact centers and enterprises that are looking for means to dynamically and efficiently manage their workforce, departments, customers, processes and performance parameters, the company explained.

The AMEYO suite consists of a variety of components like ACD, IP-PBX, IVR, IVR designer, outbound dialer, CTI, voice logger, reporting, quality monitoring and CRM, designed to facilitate end-to-end communication capabilities for any organization. Among others, Comquest deployed automatic speech recognition, text-to-speech (TTS), and multichannel interaction capabilities (phone, e-mail, chat, and SMS).




Edited by Cassandra Tucker



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