VehicleHistory.com, a company that allows its customers to not only receive their vehicle history reports for free, but also allows them to comparison shop for the top vehicle insurance rates, has recently inaugurated a new complaint resolution center in a bid to better manage the questions and concerns of their customers.
The new resolution center opened with an aim to respond to every complaint call within 90 seconds, solving the complaint in less than five minutes and finding solutions that are reasonable to both the company and the customer.
“We take each and every customer complaint seriously,” a VehicleHistory.com spokesman said. “But we were not convinced we were doing the best job we could. There were some problems in the complaint resolution process, so we decided to address them before they hurt our company's reputation.”
The company has also hired new staff that are well-trained to handle customers inquiries. The staff is also provided with fully upgraded hardware and software so they can quickly offer the required information to customers.
“Each and every person working in the complaint resolution center has at least 10 years customer service experience,” he said. “We are giving our customers the best of the best. We don't think they'll have a complaint with that.”
In addition to traditional phone communications with the company, mobile technology is growing in the call center industry and a number of companies are integrating mobile customer services apps as part of their customer care plan.
These apps can connect a customer directly to a service representative or direct them to a self service option to answer their need.