NewVoiceMedia, a provider of cloud contact center solutions, managed to build a mobile contact center from scratch within thirty minutes of setting a new world record.
At a recently concluded industry event, the company’s team headed by its senior vice president of service, Paul Turner, took only 28 minutes and 39 seconds to finish implementing a contact center complete with Salesforce integration to deliver a full call flow, ACD and routing capabilities.
Paul Turner said, “This was a radical challenge and the tension was certainly high, but it worked perfectly and we are extremely pleased to have set the world record. This demonstrates just what NewVoiceMedia is capable of. Gone are the days when contact centers required acres of server racks, switches, routers and computers. A cloud contact center provides a superior alternative to on-premise solutions and can be deployed quickly, which means you are delivering added value to your organization as soon as possible.”
NewVoiceMedia exclaimed that its cloud contact centers remove geography from the equation as wherever users have an internet connection and a phone they can have a contact center. As there is no physical infrastructure to install and configure, NewVoiceMedia’s contact centers can be implemented very quickly.
The company asserted that its world record contact center build is only a demonstration of what it is capable of doing in a short span of time. Its offering is ideal for those who are looking to expand operations either across the globe or simply allowing agents to work from home and it can also help in the efficient use of resources without the overhead of keeping a physical center running around the clock.
NewVoiceMedia also unveiled its new cloud workforce management solution, a single platform that removes users’ worries about software versions, APIs and maintaining hardware. The solution is capable of enabling managers cater to the demands of customers against inevitable resource constraints.