Contact Center Solutions Featured Article

Penncro Associates Upgrades Its Contact Center Platform to Noble SIPhony Platform

October 09, 2013

Noble Systems Corporation, a provider of unified contact center technology solutions, announced that Penncro Associates, an accounts receivable management organization, is upgrading its existing Noble contact center technology to Noble SIPhony platform.


The new upgrade will provide Penncro with a unified software-based communications platform while reducing costs and eliminating inefficiencies, Penncro officials said.

While exploring the upgrade options, Penncro found that Noble Systems’ solution offers tools to improve agent productivity, campaign management and quality assurance to help Penncro meet their business goals, market strategies and budget. 

Noble Systems’ unified contact center solutions include advanced ACD and predictive dialing; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, workforce optimization, real-time reporting and management, and analytics and decisioning tools.

The Noble Composer agent desktop provides agents with easy access to tools and workflows, helping them work more efficiently and increasing productivity. The solution allows contact center managers to build sophisticated agent screens and to unify the agent desktop environment.

Noble Composer Web Agent desktop supports browser-based environments and reduces reliance on hardware and software limitations to support the 'contact center without boundaries.

In addition to this, Penncro has added Noble’s improved monitoring tools, recording and real-time speech analytics to its upgraded platform, which helps the company develop a more effective call strategy of its customer contacts, but also improve the quality of those interactions.  

Recently Noble Systems announced the launch of the upgraded version of Noble Composer X, one of the company’s popular solutions for desktop interface that drives productivity for the contact center, increases agent efficiencies and optimizes results.

The new release, titled Noble Composer X.2, will include integrated Noble Softphone, Call Recording, SOAP Web Services and stored procedural support. The enhanced version of the desktop interface module enables contact center employees to create and manage complex workflows to provide enhanced customer service, the company said.




Edited by Ryan Sartor



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