Intelligent Voice, a provider of automatic telephone transcription and analysis, will be enhancing four major areas of its voice processing and analysis solution.
Nigel Cannings, CTO of Intelligent Voice said, “Voice is still seen as the poor cousin in data storage and retrieval. Our ‘Accelerated Voice’ project will enable large-scale, small footprint voice recognition combined with features that are of use to industry day-to-day. It’s about time voice technology came out of the toyshop.”
A Chase ITS Group company, Intelligent Voice serves the financial services market. The company’s “JumpTo” has been designed and developed to monitor phone calls, e-mails and IM in real-time so as to detect occurrence of anomalies and track fraudulent activities.
Several voice analysis techniques are leveraged by Intelligent Voice to ensure accurate automatic telephone transcription and analysis, said officials.
The “Accelerated Voice” project launched by the company is supported by the UK’s Technology Strategy Board. Four vital areas of the solution have been improved. They include “massively parallel (GPU) voice recognition,” which speeds up speech recognition by factors of 50 times by leveraging simple co-processors.
The second feature is “emotion analysis,” which is capable of detecting sentiment in telephone calls, which can be used in call centers, in fraud detection and in security applications. The speaker separation feature helps improve mixed phone conversations. When multiple calls take place simultaneously, as in conference calls and mono recordings, this capability will split the speakers into individual channels.
The “unknown speaker recognition” feature groups callers by voiceprint to allow easy identification, which can help identify unknown or blocked user ID’s, explained officials.
The Accelerated Voice project aims to transform the way voice is used in the enterprise. Huge volumes of data can be processed in real time with a small processing footprint. Voice will serve as a viable data source for long-term storage and analysis.
In related technology news, The Echo Nest a music intelligence company announced that its dynamic music data solution will roll out globally in a variety of products from Nuance Communications, a provider of voice and natural language understanding technology, to enhance its Natural Language Understanding (NLU) framework within the music domain, and provide an enhanced music experience to new customers around the world.