Contact Center Solutions Featured Article

CareTouch Completes One Year of Collect

August 30, 2013

CareTouch Communications, Inc., a company engaged in patient engagement, communication and management solutions, recently announced that it has successfully completed one year of CareTouch Collect, a program for healthcare providers that enables patients to have an account balance and provides alternatives for them to bring it current.


CareTouch Collect allows healthcare providers to manage accounts receivables and keep patients happy with their provider services. A patient can set up a payment plan, make payment immediately, or be transferred directly to the healthcare provider, through an automated IVR or call center.

“With the closing of Invacare HCS at the end of this month, other companies in our space are scrambling to come up with a solution. These solutions can take a long time to develop and perfect,” said Matthew Dolph, CareTouch COO. “CareTouch Collect is a robust system that’s seen tremendous success in the past year, and we’re excited about welcoming new clients to our family of providers, helping ease the burden of the collection function.”

CareTouch Communications, Inc. announced the launch of a new account transfer service called CareTouch FAST. The service enables healthcare providers to quickly switch from their previous communications provider to the CareTouch360 solution. Over the last few months a handful of resupply and communications providers have left the space, leaving healthcare providers and HMEs looking for a way to continue managing their resupply programs and building revenue.

 CareTouch leverages technology by combining automated and live calls with the web. CareTouch engages with patients on behalf of the HME to ensure resupply orders are captured on a timely basis. CareTouch FAST transfers patient data to the CareTouch360 platform quickly and seamlessly so that healthcare providers can continue to manage their patients. The solution maximizes technology to reach patients through their desired method of communication including automated and live calls, email or the web.




Edited by Ryan Sartor



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