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U.S. Bank Takes Top Spot on Temkin Customer Service and Web Experience List

August 23, 2013

U.S. Bank, the fifth largest commercial bank in the United States, took the top spot on Temkin Group’s 2013 rankings of companies based on customer experience.

Celebrating its 150th anniversary this year with 3,087 banking offices in 25 state, U.S. Bank, has ranked third in the banking industry and 36 overall among 235 companies representing 19 industries.

U.S. Bank which offers comprehensive line of banking, brokerage, insurance, investment, mortgage, trust and payment services products to consumers, businesses and institutions had one of the strongest gains in 2013.

Earlier this year, U.S Bank has attained fifth position in Temkin Web Experience Ratings 2013, nationally for its web user experience among 211 companies in 19 industries.


U.S. Bank offered placed best-in-class customer service at the heart of its brand with investments in better systems and business practices that drive customer loyalty. The company has comw up with new strategies including a first call problem resolution practice in 24 hour banking that aims to resolve a customer's question with just one inquiry to customer support.

U.S. Bank has also launched the enhancements to its online and mobile offerings that make it easier for customers to do business with the bank. These investments continue to strengthen the customer's experience with U.S. Bank, whether interacting in person, on the phone, through the web or mobile device.

Temkin Ratings is an offering of Temkin Group, a Massachusetts-based customer experience research and consulting firm recognized for their work in organizational leadership, employee engagement and customer loyalty. The Temkin Experience Ratings is based on the survey done by the company and it evaluates different areas of customer experience. The firm's ongoing research specifies the leading and emerging best practices across a wide range of activities for engaging the hearts and minds of customers, employees, and partners.




Edited by Ryan Sartor



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