Contact Center Solutions Featured Article

July 24, 2008

Crawford's Canadian Group Gets Contact Center Certification

By Raju Shanbhag

TMCnet Contributor

Participating for the second in the “Contact Center Employer of Choice” program, Crawford and Company Incorporated CLAIMSALERT contact center announced today that it’s achieved the Contact Center Employer of Choice designation.

The contact center says it’s considerably improved its ability to attract, retain and engage culturally aligned employees.

Crawford officials say that the award allows the company to develop exceptional work environments, improve public perception, have positive impacts on employee and customer satisfaction, and attract, retain and engage high performing, culturally aligned employees.

The Contact Center Employer of Choice certification award recognizes and brands people-centric contact centers it has regarded as the industry standard, according to the company. A contact center can quickly determine if they meet qualification standards with the help of a proprietary assessment, company officials say.

The contact center is listed in the official CCEOC corporate Web site, receives a prestigious framed certificate once the designation is achieved, according to the company. This contact center is also promoted through various media channels. Apart from this, the selected contact center will have the unique benefit of using the CCEOC insignia for promotion purposes, company officials say.

Crawford’s CLAIMSALERT team could maintain their CCEOC status as they secured high scores in the areas of Environment & Facilities and Customer Satisfaction. They are a preferred employer and one of the leading contact center organizations in the country, officials say. Many employees said on the CCEOC survey that they love working here in this contact center.

According to the company, employees have all the opportunities for growth. Also, the company has moved to a new call center recently and the facilities provided here demonstrate management’s continued support for staff and customers.

Dave Nice, assistant vice-president of CLAIMSALERT said, “We’re very proud to have been re-certified. During this past year, our organization has experienced tremendous growth and changes, so this is a true testimonial to the hard work and dedication of our team at the contact centre. Participation in the Contact Center Employer of Choice Certification Program has allowed us to focus on key areas for improvement that will have a sustained impact on our culture, employee morale and performance.”

Raju Shanbhag is a contributing editor for TMCnet. To read more of Raju’s articles, please visit his columnist page.

Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is The Compelling ROI Benefits of Contact Center Quality and Performance Management Technologies, brought to you by Voice Print International (News - Alert).

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