Contact Center Solutions Featured Article

Crawford's Canadian Group Gets Contact Center Certification

July 24, 2008

Participating for the second in the “Contact Center Employer of Choice” program, Crawford and Company Incorporated CLAIMSALERT contact center announced today that it’s achieved the Contact Center Employer of Choice designation.
 
The contact center says it’s considerably improved its ability to attract, retain and engage culturally aligned employees.
 
Crawford officials say that the award allows the company to develop exceptional work environments, improve public perception, have positive impacts on employee and customer satisfaction, and attract, retain and engage high performing, culturally aligned employees.
 
The Contact Center Employer of Choice certification award recognizes and brands people-centric contact centers it has regarded as the industry standard, according to the company. A contact center can quickly determine if they meet qualification standards with the help of a proprietary assessment, company officials say.
 
The contact center is listed in the official CCEOC corporate Web site, receives a prestigious framed certificate once the designation is achieved, according to the company. This contact center is also promoted through various media channels. Apart from this, the selected contact center will have the unique benefit of using the CCEOC insignia for promotion purposes, company officials say.
 
Crawford’s CLAIMSALERT team could maintain their CCEOC status as they secured high scores in the areas of Environment & Facilities and Customer Satisfaction. They are a preferred employer and one of the leading contact center organizations in the country, officials say. Many employees said on the CCEOC survey that they love working here in this contact center.
 
According to the company, employees have all the opportunities for growth. Also, the company has moved to a new call center recently and the facilities provided here demonstrate management’s continued support for staff and customers.
 
Dave Nice, assistant vice-president of CLAIMSALERT said, “We’re very proud to have been re-certified. During this past year, our organization has experienced tremendous growth and changes, so this is a true testimonial to the hard work and dedication of our team at the contact centre. Participation in the Contact Center Employer of Choice Certification Program has allowed us to focus on key areas for improvement that will have a sustained impact on our culture, employee morale and performance.”
 
Raju Shanbhag is a contributing editor for TMCnet. To read more of Raju’s articles, please visit his columnist page.
 
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is The Compelling ROI Benefits of Contact Center Quality and Performance Management Technologies, brought to you by Voice Print International (News - Alert).

Article comments powered by Disqus

Related Contact Center Solutions Articles

Interactive Intelligence Campaign Donates Over 500 Goats to Impoverished Communities

In late 2011, customer experience solutions provider Interactive Intelligence launched a very interesting campaign to get executives to speak with their sales people. In conjunction with international charity Oxfam, if you met with Interactive Intelligence, Oxfam would donate a goat to a needy family in an impoverished community in one of the many developing world countries where it operates. [ Read More ]
08/21/2014

What To Do When Your Customer Experience is Unsatisfactory

Ever since the recording by an angry Comcast customer of his less-than-wonderful attempt to just cancel his cable service went viral a few weeks ago, the Internet has been flooded with similar recordings. [ Read More ]
08/21/2014

Cellcom Israel Aims to Improve the Quality of Contact Center Customer Experiences

Cellcom Israel looks to improve contact center experiences in line with Israeli Ministry of Communications (MOC)concerns. [ Read More ]
08/20/2014

Rimini Street Honored with Stevie Awards for Outstanding Customer Service and Communications

Enterprise software support services firm Rimini Street wins three Stevie Awards for outstanding customer experiences. [ Read More ]
08/20/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!