Frost & Sullivan has honored T-Systems South Africa with the 2013 South Africa Frost & Sullivan Competitive Strategy Leadership Award.
This award has been given to T-Systems South Africa due to its outstanding competitive strategy in the data centre services market. The company is lauded for leveraging this strategy to expand its market share and brand value in South Africa.
The competitive strategy by this subsidiary of T-Systems International has enabled it to effectively anticipate changing market conditions and design its counter responds accordingly.
“Taking advantage of its parent company's centralized competitive intelligence team in Germany, T-Systems South Africa has demonstrated excellence in its implementation of strategies including customer-centric portfolio expansion and focus on high end-user satisfaction,” said Frost & Sullivan research analyst Mervin Miemoukanda.
T-Systems has a delivery model that ensures smooth and regular reporting to its clients. Also, it focuses on collecting and analyzing customer feedback continuously, which in turn allows it to offer world class services to its clients. They state that they are the first service provider in the nation to offer cloud-based services for SAP solutions, and believe the offer will help them expand their current presence in South Africa.
"Choosing an ICT service provider is a critical decision, as it is vital to have a trusted relationship with a proven provider that will enhance the agility and competitiveness of an organization,” said Gert Schoonbee, managing director of T-Systems in South Africa. “This recognition confirms to our customers that we have the expertise, as well as the commitment to meet their needs."
T-Systems was recently in news for winning three-year framework contract from the European Commission. Deutsche Telekom's IT subsidiary T-Systems has been contracted to run the communication infrastructure for the exchange of electronic data between the European and National Administrations.